MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1241 - 1260 of 5,787
Anonymous
Site Experience Feedback
Aug 21, 2024
It took me awhile to find the OWC Complete DIY Hard Drive Upgrade Kit... finally I found a link off an ifixit.com post referred from Google.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that you were having an issue finding the correct product on our site. We will pass this information along so we can improve our search features in the future.
dcm
Site Experience Feedback
Aug 12, 2024
Good. Also quick tech support.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're happy to hear you had a good experience and found our tech support!
B. Rad
Site Experience Feedback
Aug 20, 2024
It was quick and easy. Check out was easy too
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear the process was quick and easy for you.
Online Shopper
Site Experience Feedback
Aug 20, 2024
Macsales/OWC is my go-place for apple supplies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for making us your go-to for Apple supplies! We’re glad to be your trusted source and look forward to working with you again.
AJ
Site Experience Feedback
Aug 20, 2024
Easy peasy! Good prices and great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the great feedback! We’re thrilled to hear you find our prices and products to your liking.
Josh
Site Experience Feedback
Aug 20, 2024
I like to use OWC products but the website is broken into too many silos and difficult to navigate. Then shoots you to another site for purchase. I know it’s always been this way. I’ve been using OWC since 2006. But it’s annoying. Also, many pages throughout the process do not display correctly on iOS. Please are fix this. For these reasons, I almost always buy OWC products from B&H or Amazon instead. They are some of the best video storage solutions in the market and have bent for many years. I have owned at least 50 of them over the years and I just purchased a new 80TB raid as well as a 4TB portable. I fully expect them to be amazing.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your detailed feedback and for being a loyal OWC customer since 2006. We’re sorry to hear about the navigation issues and iOS display problems you’ve encountered. Your experience is important to us, and we’re activel...
Read full response »Pta
Post-Delivery Feedback
Aug 20, 2024
I bought a thunderbolt raid and drives to go in it and both the drives and raa as I’d shipped fairly quickly. I followed the instructions from OWC support and installation went smoothly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Redwad
Site Experience Feedback
Aug 20, 2024
Well , the Paypal is indeed a "pal". Many times we enjoy our financial pal because of the ease and selection. I highly encourage everyone who is in any business whatsoever to trust you Pal with each and every purchase no matter the size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback!
Mr.Goodkat
Site Experience Feedback
Aug 20, 2024
This website is easy to navigate. Really like the customization with the provided price. Looking forward to sharing your site to others and shopping more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re delighted you find our site easy to navigate and enjoy the customization options. We appreciate your support and look forward to serving you again in the future!
jv
Site Experience Feedback
Aug 20, 2024
The shipping is a little high for a quicker delivery. I tried to go to Amazon, but I didn't get it any sooner. I could have gotten it for prime price, but I need the product now.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We understand that shipping costs can be a concern, and we're sorry to hear it didn’t meet your expectations.
Russ
Site Experience Feedback
Aug 20, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
JDN
Site Experience Feedback
Aug 15, 2024
Whatever I'm looking for, I can always find it here. This is the first place I look, now. Prices are fair, shipping is fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We’re thrilled to be your go-to spot for all your needs! Thanks for the kind words and for making us your first choice. If there’s anything else you need, just let us know! https://eshop.macsales.com/Service/
Anters
Site Experience Feedback
Aug 03, 2024
Other than the fact that they don't sell one product I needed, it was great. Several things I needed were deeply discounted.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anters
Post-Delivery Feedback
Aug 20, 2024
Upgrade products great. Charging stand a disappointment & the company seems to no longer be in business
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Stu
Site Experience Feedback
Aug 20, 2024
Always a good experience dealing with OWC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued support! We're glad to hear that you consistently have a good experience with us.
Alleyoop
Site Experience Feedback
Aug 19, 2024
I am very impressed with the wide range of options provided by OWC. The ease of selection and purchase guarantees my return to this site when I need similar equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're thrilled to hear that you’re impressed with our selection and found the purchase process easy. We look forward to working with you again in the future!
Al
Site Experience Feedback
Aug 19, 2024
Love MacSales!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We love you as well! Thank you for the support!
Tom
Site Experience Feedback
Aug 19, 2024
Good experience. Easy to find the appropriate part to fix my MacBook battery. Checkout was straightforward and very clear.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're delighted to hear you had a good experience and found the part you needed easily.
Online Shopper
Site Experience Feedback
Aug 19, 2024
Ok
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you!
Allid13
Site Experience Feedback
Aug 19, 2024
Was easy enough. Good price for the product.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you found the process easy and the price favorable.
Dave
Post-Delivery Feedback
Aug 19, 2024
Needed a replacement drive. They had what I needed at the best price online. Easy sale.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »