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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1241 - 1260 of 5,787

Anonymous

Site Experience Feedback

Aug 21, 2024

It took me awhile to find the OWC Complete DIY Hard Drive Upgrade Kit... finally I found a link off an ifixit.com post referred from Google.

From MacSales.com

Thank you for the feedback. We are sorry to hear that you were having an issue finding the correct product on our site. We will pass this information along so we can improve our search features in the future.

dcm

Site Experience Feedback

Aug 12, 2024

Good. Also quick tech support.

From MacSales.com

Thank you for your feedback! We're happy to hear you had a good experience and found our tech support!

B. Rad

Site Experience Feedback

Aug 20, 2024

It was quick and easy. Check out was easy too

From MacSales.com

Thank you for your feedback! We're glad to hear the process was quick and easy for you.

Online Shopper

Site Experience Feedback

Aug 20, 2024

Macsales/OWC is my go-place for apple supplies.

From MacSales.com

Thank you for making us your go-to for Apple supplies! We’re glad to be your trusted source and look forward to working with you again.

AJ

Site Experience Feedback

Aug 20, 2024

Easy peasy! Good prices and great products

From MacSales.com

Thank you for the great feedback! We’re thrilled to hear you find our prices and products to your liking.

Josh

Site Experience Feedback

Aug 20, 2024

I like to use OWC products but the website is broken into too many silos and difficult to navigate. Then shoots you to another site for purchase. I know it’s always been this way. I’ve been using OWC since 2006. But it’s annoying. Also, many pages throughout the process do not display correctly on iOS. Please are fix this. For these reasons, I almost always buy OWC products from B&H or Amazon instead. They are some of the best video storage solutions in the market and have bent for many years. I have owned at least 50 of them over the years and I just purchased a new 80TB raid as well as a 4TB portable. I fully expect them to be amazing.

From MacSales.com

Thank you for your detailed feedback and for being a loyal OWC customer since 2006. We’re sorry to hear about the navigation issues and iOS display problems you’ve encountered. Your experience is important to us, and we’re activel...

Read full response »

Pta

Post-Delivery Feedback

Aug 20, 2024

I bought a thunderbolt raid and drives to go in it and both the drives and raa as I’d shipped fairly quickly. I followed the instructions from OWC support and installation went smoothly.

Redwad

Site Experience Feedback

Aug 20, 2024

Well , the Paypal is indeed a "pal". Many times we enjoy our financial pal because of the ease and selection. I highly encourage everyone who is in any business whatsoever to trust you Pal with each and every purchase no matter the size.

From MacSales.com

Thank you for the feedback!

Mr.Goodkat

Site Experience Feedback

Aug 20, 2024

This website is easy to navigate. Really like the customization with the provided price. Looking forward to sharing your site to others and shopping more.

From MacSales.com

Thank you for your kind words! We’re delighted you find our site easy to navigate and enjoy the customization options. We appreciate your support and look forward to serving you again in the future!

jv

Site Experience Feedback

Aug 20, 2024

The shipping is a little high for a quicker delivery. I tried to go to Amazon, but I didn't get it any sooner. I could have gotten it for prime price, but I need the product now.

From MacSales.com

Thank you for your feedback! We understand that shipping costs can be a concern, and we're sorry to hear it didn’t meet your expectations.

Russ

Site Experience Feedback

Aug 20, 2024

Excellent

From MacSales.com

Thank you for the positive feedback!

JDN

Site Experience Feedback

Aug 15, 2024

Whatever I'm looking for, I can always find it here. This is the first place I look, now. Prices are fair, shipping is fast.

From MacSales.com

We’re thrilled to be your go-to spot for all your needs! Thanks for the kind words and for making us your first choice. If there’s anything else you need, just let us know! https://eshop.macsales.com/Service/

Anters

Site Experience Feedback

Aug 03, 2024

Other than the fact that they don't sell one product I needed, it was great. Several things I needed were deeply discounted.


Post-Delivery Feedback

Aug 20, 2024

Upgrade products great. Charging stand a disappointment & the company seems to no longer be in business

From MacSales.com

Thank you so much for taking the time to provide your feedback. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/

Stu

Site Experience Feedback

Aug 20, 2024

Always a good experience dealing with OWC

From MacSales.com

Thank you for your continued support! We're glad to hear that you consistently have a good experience with us.

Alleyoop

Site Experience Feedback

Aug 19, 2024

I am very impressed with the wide range of options provided by OWC. The ease of selection and purchase guarantees my return to this site when I need similar equipment.

From MacSales.com

Thank you for your kind words! We're thrilled to hear that you’re impressed with our selection and found the purchase process easy. We look forward to working with you again in the future!

Al

Site Experience Feedback

Aug 19, 2024

Love MacSales!

From MacSales.com

We love you as well! Thank you for the support!

Tom

Site Experience Feedback

Aug 19, 2024

Good experience. Easy to find the appropriate part to fix my MacBook battery. Checkout was straightforward and very clear.

From MacSales.com

Thank you for your feedback! We're delighted to hear you had a good experience and found the part you needed easily.

Online Shopper

Site Experience Feedback

Aug 19, 2024

Ok

From MacSales.com

Thank you!

Allid13

Site Experience Feedback

Aug 19, 2024

Was easy enough. Good price for the product.

From MacSales.com

Thank you for your feedback! We're glad to hear you found the process easy and the price favorable.

Dave

Post-Delivery Feedback

Aug 19, 2024

Needed a replacement drive. They had what I needed at the best price online. Easy sale.