MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1221 - 1240 of 5,787
Wefly
Site Experience Feedback
Aug 22, 2024
Selection, information and customer service have all been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found a great selection of products and wonderful customer service.
Steven
Site Experience Feedback
Aug 22, 2024
Always have exccelent sales and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you have always received excellent sales and service working with us.
whereism
Site Experience Feedback
Aug 22, 2024
Mac Sales has always been my go to for anything for my business from hard drives to computers - always great customer service - always someone on the other end of the phone that can actually help you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that we have been your go-to for anything your business needs.
Zach
Site Experience Feedback
Aug 15, 2024
PayPal would be nice to use
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Zach
Post-Delivery Feedback
Aug 22, 2024
OWC always delivers.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thanks for your feedback! We do offer PayPal, Amazon Pay, and Apple Pay as payment options at checkout in addition to credit card. We hope this makes your shopping experience even more convenient. If you have any other questions o...
Read full response »mojo
Site Experience Feedback
Aug 12, 2024
fast simplee purchased exactly what i needed at a price less than expected.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
mojo
Post-Delivery Feedback
Aug 22, 2024
great experience fast order process and shipping
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
We are glad to hear that you were able to find what you were looking for.
Rod
Post-Delivery Feedback
Aug 21, 2024
Everything was fine, except for the slight delay caused by the return due to the hazardous shipping issue.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Jeff
Site Experience Feedback
Aug 21, 2024
Always my go to for top quality stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found top-quality stuff.
Online Shopper
Post-Delivery Feedback
Aug 21, 2024
Traditional source for mac maniacs , keeping vintage macs alive, congrats
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
derek
Site Experience Feedback
Aug 21, 2024
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that our site was easy to navigate.
Kevmaydude
Post-Delivery Feedback
Aug 21, 2024
They's got the gear that I need and it's very easy to find those items and then get them ordered! Everything is delivered in a timely fashion and packed well, so no issues with damage to the gear. It's my go to place when I'm looking for computer gear! :)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJ Bill
Site Experience Feedback
Aug 21, 2024
Easy ordering process. Thank you!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had an easy ordering process.
Praise Music- Ed-Word
Site Experience Feedback
Aug 21, 2024
So far so good....I am glad OWC is around....Good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to be here for our customers!
Winder
Site Experience Feedback
Aug 21, 2024
Information is clear and comprehensive. Easy to handle. Very satified.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you found clear and comprehensive information on our site.
Bob
Site Experience Feedback
Aug 16, 2024
Easy to select the products I needed. Instructional videos for the upgrades I purchased as well, which makes it very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
I'm glad to hear that you found it easy to select your products and that the instructional videos were helpful for your upgrades! If you have any more questions or need further assistance, just let us know. https://eshop.macsales....
Read full response »Uu
Site Experience Feedback
Aug 21, 2024
Y
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
SeaFreak
Site Experience Feedback
Aug 13, 2024
Once you click on an option there is no way to see the details of that option, Ex: I wanted the better GPU but I also needed to look on Everymac about how many ports the Laptop has, and had a hard time finding it, since in 2019 there were 15" and 16" laptops and 2 different speeds of i9 processors. Also I wish you offered it with more RAM, but, the price is right for what it is.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SeaFreak
Post-Delivery Feedback
Aug 21, 2024
Trustworthiness
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass along your concerns from our site. Keep in mind that our computers are usually trade-in options that not all can upgrade all of the parts and we may just not currently have options with mor...
Read full response »mac32081
Post-Delivery Feedback
Aug 21, 2024
Although battery turned to have a good percentage of health left. I asked the sales people the number because for such a new model I would have expected a better answer than "greater than 70%". There are tools to test the battery and give exact health %.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Arrow
Site Experience Feedback
Aug 13, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arrow
Post-Delivery Feedback
Aug 21, 2024
From a clear web site describing availability, to making the purchase, and then receiving the electronic items was extremely easy - no barriers or friction at all.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found our website to be easy to use.
Serval
Site Experience Feedback
Aug 04, 2024
Always a good interaction with MacSales
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Serval
Post-Delivery Feedback
Aug 21, 2024
Always a good experience at OWC.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We’re thrilled to hear that you consistently have good interactions with us! Your satisfaction is our top priority, and we’re always here to help with any questions or needs you might have. Thanks for your continued support and ki...
Read full response »Ross L.
Site Experience Feedback
Aug 21, 2024
Overall I enjoyed using the site and feel like I am being educated while I'm shopping. I also feel more trust in that products from outside vendors have been vetted and short-listed by OWC, versus any and all brands being able to list their products (such as on Amazon).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your wonderful feedback. It is always great to hear that our customers are confident shopping with us.