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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1221 - 1240 of 5,787

Wefly

Site Experience Feedback

Aug 22, 2024

Selection, information and customer service have all been great

From MacSales.com

Thank you for the feedback. We are glad to hear that you found a great selection of products and wonderful customer service.

Steven

Site Experience Feedback

Aug 22, 2024

Always have exccelent sales and service

From MacSales.com

Thank you for the feedback. We are glad to hear that you have always received excellent sales and service working with us.

whereism

Site Experience Feedback

Aug 22, 2024

Mac Sales has always been my go to for anything for my business from hard drives to computers - always great customer service - always someone on the other end of the phone that can actually help you!

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that we have been your go-to for anything your business needs.

Zach

Site Experience Feedback

Aug 15, 2024

PayPal would be nice to use


Post-Delivery Feedback

Aug 22, 2024

OWC always delivers.

From MacSales.com

Thanks for your feedback! We do offer PayPal, Amazon Pay, and Apple Pay as payment options at checkout in addition to credit card. We hope this makes your shopping experience even more convenient. If you have any other questions o...

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mojo

Site Experience Feedback

Aug 12, 2024

fast simplee purchased exactly what i needed at a price less than expected.


Post-Delivery Feedback

Aug 22, 2024

great experience fast order process and shipping

From MacSales.com

We are glad to hear that you were able to find what you were looking for.

Rod

Post-Delivery Feedback

Aug 21, 2024

Everything was fine, except for the slight delay caused by the return due to the hazardous shipping issue.

Jeff

Site Experience Feedback

Aug 21, 2024

Always my go to for top quality stuff

From MacSales.com

Thank you for the feedback. We are glad to hear that you found top-quality stuff.

Online Shopper

Post-Delivery Feedback

Aug 21, 2024

Traditional source for mac maniacs , keeping vintage macs alive, congrats

derek

Site Experience Feedback

Aug 21, 2024

easy to navigate

From MacSales.com

Thank you for the feedback. We are glad to hear that our site was easy to navigate.

Kevmaydude

Post-Delivery Feedback

Aug 21, 2024

They's got the gear that I need and it's very easy to find those items and then get them ordered! Everything is delivered in a timely fashion and packed well, so no issues with damage to the gear. It's my go to place when I'm looking for computer gear! :)

DJ Bill

Site Experience Feedback

Aug 21, 2024

Easy ordering process. Thank you!!!

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you had an easy ordering process.

Praise Music- Ed-Word

Site Experience Feedback

Aug 21, 2024

So far so good....I am glad OWC is around....Good prices

From MacSales.com

Thank you for the feedback. We are glad to be here for our customers!

Winder

Site Experience Feedback

Aug 21, 2024

Information is clear and comprehensive. Easy to handle. Very satified.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you found clear and comprehensive information on our site.

Bob

Site Experience Feedback

Aug 16, 2024

Easy to select the products I needed. Instructional videos for the upgrades I purchased as well, which makes it very easy.

From MacSales.com

I'm glad to hear that you found it easy to select your products and that the instructional videos were helpful for your upgrades! If you have any more questions or need further assistance, just let us know. https://eshop.macsales....

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Uu

Site Experience Feedback

Aug 21, 2024

Y

From MacSales.com

Thank you for the feedback.

SeaFreak

Site Experience Feedback

Aug 13, 2024

Once you click on an option there is no way to see the details of that option, Ex: I wanted the better GPU but I also needed to look on Everymac about how many ports the Laptop has, and had a hard time finding it, since in 2019 there were 15" and 16" laptops and 2 different speeds of i9 processors. Also I wish you offered it with more RAM, but, the price is right for what it is.


Post-Delivery Feedback

Aug 21, 2024

Trustworthiness

From MacSales.com

Thank you for the feedback. We will pass along your concerns from our site. Keep in mind that our computers are usually trade-in options that not all can upgrade all of the parts and we may just not currently have options with mor...

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mac32081

Post-Delivery Feedback

Aug 21, 2024

Although battery turned to have a good percentage of health left. I asked the sales people the number because for such a new model I would have expected a better answer than "greater than 70%". There are tools to test the battery and give exact health %.

Arrow

Site Experience Feedback

Aug 13, 2024

Easy to use


Post-Delivery Feedback

Aug 21, 2024

From a clear web site describing availability, to making the purchase, and then receiving the electronic items was extremely easy - no barriers or friction at all.

From MacSales.com

Thank you for the feedback. We are glad to hear that you found our website to be easy to use.

Serval

Site Experience Feedback

Aug 04, 2024

Always a good interaction with MacSales


Post-Delivery Feedback

Aug 21, 2024

Always a good experience at OWC.

From MacSales.com

We’re thrilled to hear that you consistently have good interactions with us! Your satisfaction is our top priority, and we’re always here to help with any questions or needs you might have. Thanks for your continued support and ki...

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Ross L.

Site Experience Feedback

Aug 21, 2024

Overall I enjoyed using the site and feel like I am being educated while I'm shopping. I also feel more trust in that products from outside vendors have been vetted and short-listed by OWC, versus any and all brands being able to list their products (such as on Amazon).

From MacSales.com

We appreciate your wonderful feedback. It is always great to hear that our customers are confident shopping with us.