MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1201 - 1220 of 5,787
JJM
Site Experience Feedback
Aug 24, 2024
Shipping should be included for small items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will forward this to the correct team for future consideration
birdhaus
Site Experience Feedback
Aug 07, 2024
Easy to use. Very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
birdhaus
Post-Delivery Feedback
Aug 24, 2024
We got what we needed quickly and accurately.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We appreciate you letting us know that you had an easy experience and that you are very happy with your purchase.
Walt
Site Experience Feedback
Aug 24, 2024
Shipping estimate before checking out failed
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the trouble with the shipping estimate. Please feel free to contact us if you have any further questions, comments, or concerns. https://esho...
Read full response »Eddie Mac
Site Experience Feedback
Aug 23, 2024
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
Wilson Wilson
Site Experience Feedback
Aug 17, 2024
recently purchased a new Mac for music studio to replace a custom PC. OWC has all the things I need to handle my workflow on a Mac.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wilson Wilson
Post-Delivery Feedback
Aug 23, 2024
Purchased quality gear for Mac Studio. Expanded my available I/o and hard drive space potential.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
That’s great to hear! It sounds like OWC is a perfect fit for your new setup. If you need any recommendations or run into any questions, just let me know! https://eshop.macsales.com/Service/
Online Shopper
Post-Delivery Feedback
Aug 23, 2024
Local pickup order is a little confusing. Checked online the payment went thru but no followup email per described in original purchase. Reached out to online chat for order status and was told order is ready for pickup and a email with detail pickup instructions will be sent shortly. A email was received but with just simple address of the location of pickup without any further details. Arrived at the address but nobody at the main entrance. After ringing the doorbell, someone come to greet but was ask shown pickup email that per the staff not the proper email for local pickup. The staff eventually locate the pickup order and the transaction is completed.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Joule
Site Experience Feedback
Aug 23, 2024
OWC has an intensive catalog of very good products. The details and information of the items are very clear. That made the overall interaction very easy and speedy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're glad you found our catalog and product details clear and helpful.
BC
Site Experience Feedback
Aug 13, 2024
Fairly easy to configure the selected computer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that you found it easy to configure the computer that you wanted.
OneOfTheSheep
Post-Delivery Feedback
Aug 23, 2024
I have been dealing with OWC for years. Good products, good people, good service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Videocaster
Post-Delivery Feedback
Aug 23, 2024
I was a bit nervous to change the internal drive of my iMac and replayed the instructional video often...everything ended great following the step by step instructions. The hardest is to perfectly stick the screen back on computer!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
CrazyV
Site Experience Feedback
Aug 23, 2024
If all goes well, than so it goes. As of yet I have not received the purchase, but I have heard all good things. This is for an older computer, but still, they had what I needed at a decent, competitive price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We appreciate your patience and are glad you found what you needed at a great price. We hope everything meets your expectations once it arrives.
Scottajenn
Site Experience Feedback
Aug 14, 2024
Everything was easy and great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
DMac7142
Site Experience Feedback
Aug 23, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you!
sMac
Site Experience Feedback
Aug 22, 2024
Quickly found the solution I needed at a great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found the solution that you needed quickly and at a great price.
deguard7
Site Experience Feedback
Aug 22, 2024
I thought most everything about the site and my purchase were very good. Great descriptions of products. The only thing I was disappointed in was when I clicked on the link for 'drive enclosures' the resultig page did not show the 'Envoy Pro 1A' which I was looking for. I had to type it into the search field to find it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that you were disappointed with the search options that were provided. Our Envoy Pro 1A is specific to certain drives and to keep others from being confused it is not provided in th...
Read full response »kim
Site Experience Feedback
Aug 22, 2024
as usual excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had an excellent experience.
Vic
Site Experience Feedback
Aug 22, 2024
Felt prices were slightly steep bet not horrible. Im pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass that information along regarding our prices as we are always looking for ways to improve.
Podcaster
Site Experience Feedback
Aug 22, 2024
All good. Would have loved to been able to get more ram!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you had a good experience working with us!
Rcruz3
Site Experience Feedback
Aug 22, 2024
amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Jackemeyer
Site Experience Feedback
Aug 22, 2024
Great chat support, helped me think through my possible solutions. Website seems good too, and especially like the connection to everymac which helped me understand models, years of manuf, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you received great chat support and that our representatives were able to help you find the products that you wanted.