Home > Computer & Software > MacSales.com

MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1201 - 1220 of 5,787

JJM

Site Experience Feedback

Aug 24, 2024

Shipping should be included for small items

From MacSales.com

Thank you for the feedback. We will forward this to the correct team for future consideration

birdhaus

Site Experience Feedback

Aug 07, 2024

Easy to use. Very happy.


Post-Delivery Feedback

Aug 24, 2024

We got what we needed quickly and accurately.

From MacSales.com

We appreciate you letting us know that you had an easy experience and that you are very happy with your purchase.

Walt

Site Experience Feedback

Aug 24, 2024

Shipping estimate before checking out failed

From MacSales.com

Thank you for taking the time to share your feedback with us. We’re sorry to hear about the trouble with the shipping estimate. Please feel free to contact us if you have any further questions, comments, or concerns.  https://esho...

Read full response »

Eddie Mac

Site Experience Feedback

Aug 23, 2024

Great

From MacSales.com

Thank you for the positive feedback!

Wilson Wilson

Site Experience Feedback

Aug 17, 2024

recently purchased a new Mac for music studio to replace a custom PC. OWC has all the things I need to handle my workflow on a Mac.


Post-Delivery Feedback

Aug 23, 2024

Purchased quality gear for Mac Studio. Expanded my available I/o and hard drive space potential.

From MacSales.com

That’s great to hear! It sounds like OWC is a perfect fit for your new setup. If you need any recommendations or run into any questions, just let me know! https://eshop.macsales.com/Service/

Online Shopper

Post-Delivery Feedback

Aug 23, 2024

Local pickup order is a little confusing. Checked online the payment went thru but no followup email per described in original purchase. Reached out to online chat for order status and was told order is ready for pickup and a email with detail pickup instructions will be sent shortly. A email was received but with just simple address of the location of pickup without any further details. Arrived at the address but nobody at the main entrance. After ringing the doorbell, someone come to greet but was ask shown pickup email that per the staff not the proper email for local pickup. The staff eventually locate the pickup order and the transaction is completed.

Joule

Site Experience Feedback

Aug 23, 2024

OWC has an intensive catalog of very good products. The details and information of the items are very clear. That made the overall interaction very easy and speedy.

From MacSales.com

Thank you for your kind words! We're glad you found our catalog and product details clear and helpful.

BC

Site Experience Feedback

Aug 13, 2024

Fairly easy to configure the selected computer.

From MacSales.com

Thank you for the feedback. It is great to hear that you found it easy to configure the computer that you wanted.

OneOfTheSheep

Post-Delivery Feedback

Aug 23, 2024

I have been dealing with OWC for years. Good products, good people, good service.

Videocaster

Post-Delivery Feedback

Aug 23, 2024

I was a bit nervous to change the internal drive of my iMac and replayed the instructional video often...everything ended great following the step by step instructions. The hardest is to perfectly stick the screen back on computer!

CrazyV

Site Experience Feedback

Aug 23, 2024

If all goes well, than so it goes. As of yet I have not received the purchase, but I have heard all good things. This is for an older computer, but still, they had what I needed at a decent, competitive price.

From MacSales.com

Thank you for your review! We appreciate your patience and are glad you found what you needed at a great price. We hope everything meets your expectations once it arrives.

Scottajenn

Site Experience Feedback

Aug 14, 2024

Everything was easy and great

From MacSales.com

We appreciate you taking the time to give us your feedback.

DMac7142

Site Experience Feedback

Aug 23, 2024

good

From MacSales.com

Thank you!

sMac

Site Experience Feedback

Aug 22, 2024

Quickly found the solution I needed at a great price

From MacSales.com

Thank you for the feedback. We are glad to hear that you found the solution that you needed quickly and at a great price.

deguard7

Site Experience Feedback

Aug 22, 2024

I thought most everything about the site and my purchase were very good. Great descriptions of products. The only thing I was disappointed in was when I clicked on the link for 'drive enclosures' the resultig page did not show the 'Envoy Pro 1A' which I was looking for. I had to type it into the search field to find it.

From MacSales.com

Thank you for the feedback. We are sorry to hear that you were disappointed with the search options that were provided. Our Envoy Pro 1A is specific to certain drives and to keep others from being confused it is not provided in th...

Read full response »

kim

Site Experience Feedback

Aug 22, 2024

as usual excellent

From MacSales.com

Thank you for the feedback. We are glad to hear that you had an excellent experience.

Vic

Site Experience Feedback

Aug 22, 2024

Felt prices were slightly steep bet not horrible. Im pleased

From MacSales.com

Thank you for the feedback. We will pass that information along regarding our prices as we are always looking for ways to improve.

Podcaster

Site Experience Feedback

Aug 22, 2024

All good. Would have loved to been able to get more ram!

From MacSales.com

We are thrilled to hear that you had a good experience working with us!

Rcruz3

Site Experience Feedback

Aug 22, 2024

amazing

From MacSales.com

Thank you for the wonderful feedback.

Jackemeyer

Site Experience Feedback

Aug 22, 2024

Great chat support, helped me think through my possible solutions. Website seems good too, and especially like the connection to everymac which helped me understand models, years of manuf, etc.

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you received great chat support and that our representatives were able to help you find the products that you wanted.