MacSales.com Reviews - 5,787 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1181 - 1200 of 5,787
Online Shopper
Site Experience Feedback
Aug 26, 2024
Thank You!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
Online Shopper
Post-Delivery Feedback
Aug 26, 2024
This is actually my second purchase. I couldn’t go back to the previous question. The UPS store made an error in not contacting me at all as the email said that they would. I finally called 3 days after it had been delivered and the UPS store incorrectly charged me $10 to pick up. Not Macsales’ fault.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 2
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 26, 2024
nothing to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you.
CA
Site Experience Feedback
Aug 26, 2024
Easy to navigate
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're happy to hear that you found the website easy to navigate.
EK
Site Experience Feedback
Aug 17, 2024
Knew generally what I was looking for, found it quickly and breezed through the checkout process. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EK
Post-Delivery Feedback
Aug 26, 2024
Easy ordering, quick shipping, and a quality product. No issues.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
I’m glad to hear that you had a smooth experience finding and purchasing what you needed! If you have any more questions or need further assistance, just let me know. https://eshop.macsales.com/Service/
MacCat
Post-Delivery Feedback
Aug 25, 2024
MacSales is THE 1st place I have been going to for years when I want to fix or upgrade my OLD 2006 Mac, as I have always been able to find what I need or a product that will work, whether it's RAM or graphics cards!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 25, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
LF86
Site Experience Feedback
Aug 12, 2024
OWC was an easy website to use. I was able to find what I was looking for relatively quickly. I'd love to clarify how you rate the items as far as condition.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
LF86
Post-Delivery Feedback
Aug 25, 2024
The website was easy to use. I was able to find what I needed quickly. The product was sent to me in a timely matter. The product description matched the product that I received.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that our website was easy for you to use. Our conditions are rated based on scratches and dents on a device, these specifics can be found on our Mac pages.
John
Site Experience Feedback
Aug 25, 2024
My usual store for used Mac laptops is MacOfAllTrades, but they did not have the specific model I was looking for, and OWC had the model in excellent condition. I have purchased parts and peripherals from OWC before and have always had a good experience, so I am trusting them with this, as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your trust and for choosing OWC! We’re pleased to hear we had the model you needed in excellent condition.
A
Site Experience Feedback
Aug 08, 2024
Everything was fine and worked smoothly. No suggestions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A
Post-Delivery Feedback
Aug 25, 2024
It was easy to find the product that I needed for my computer. The price was right, it shipped immediately and arrived early.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that everything worked smoothly for you.
Online Shopper
Post-Delivery Feedback
Aug 25, 2024
The item I ordered was carefully packed and arrived when expected, and works as expected
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 20, 2024
I've continue to deal with MacSales 0ver 40 years because their prices service are great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 25, 2024
great as always
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your long-term support! We’re thrilled to hear that our prices and service have kept you coming back for over 40 years!!
Moy
Post-Delivery Feedback
Aug 24, 2024
RMA no returned label received I have to pay UPS $15.20
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Marso
Site Experience Feedback
Aug 24, 2024
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
You're very welcome!
Alan
Post-Delivery Feedback
Aug 24, 2024
I was shopping for a new laptop and received a sale email from Macsales.com. I went to the site and found what I was looking for. It was easy to navigate the site and find products. Th price was good the ordering was quick and tracking information was provided. The equipment was delivered on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nino
Site Experience Feedback
Aug 24, 2024
Very good and easy to find exactly what I needed, giving all information I was looking for .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re pleased to hear you found exactly what you needed and that the information provided was helpful.
Online Shopper
Post-Delivery Feedback
Aug 24, 2024
Excellent prices. Items in great condition.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
wishii
Site Experience Feedback
Aug 24, 2024
Initially finding item is a little hard; somewhat broad categories, but wide selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you enjoyed our product selection. We’ll work on improving our categories to make it easier to find items.
Chris
Site Experience Feedback
Aug 11, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Post-Delivery Feedback
Aug 24, 2024
Great product, and awesome Price 2 thumbs up
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your positive feedback. We're glad to hear you had a seamless shopping experience with us
Nate_1185
Site Experience Feedback
Aug 24, 2024
Looking for a replacement imac of a particular year. Found exactly what I needed at the vest price around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re delighted you found the replacement iMac you needed at the best price.