MAC Cosmetics Reviews - 84,823 Review - 8.9/10
2019
Winner
Circle of
Excellence
7 years
MAC Cosmetics Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.1 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 11% | 11% |
Negative | 3% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.0 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 20 of 84,823
Veronicaa
Site Experience Feedback
Jan 21, 2025
I was able to access the items i need quickly. Took some time to fully load the page.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Empowered
Site Experience Feedback
Jan 21, 2025
Easy to search for products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Madai
Site Experience Feedback
Jan 21, 2025
Easy checkout, found exactly what I needed . Great options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cee
Site Experience Feedback
Jan 21, 2025
This website is easy to navigate. I feel confident in using to order and have never had a bad experience.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
I love mac products and the shopping experience. I am really disappointed that the pro longwear concealer is being discontinued.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
SONAMUSIC
Site Experience Feedback
Jan 21, 2025
I THINK I HAVE A GREAT EXPERICANCES OVERALL. HOWEVER, IT'S HARD FOR ME TO FIND THE VERSION OF LIPSTICKS. MY SISTER ASKED ME TO BUY A94 MATTE LIPSTICK, BUT I COULD NOT FIND IT. I HAVE TO GOOGLE TO FIND THE NAME MEHR, BUT I STILL WONDERING IT IS EXACTY THE LIPSTICK MY SISTER ASKED FOR OR NOT.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Les
Site Experience Feedback
Jan 21, 2025
Wonderfully eye catching website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EW
Site Experience Feedback
Jan 21, 2025
Slow;
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Enell
Site Experience Feedback
Jan 21, 2025
Was relatively easy to browse and make the purchase
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tellie
Site Experience Feedback
Jan 21, 2025
Great sales and discounts today!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Díana
Site Experience Feedback
Jan 21, 2025
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boba
Site Experience Feedback
Jan 21, 2025
Everything was good , easy and fast to purchase items, thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mrz.j
Site Experience Feedback
Jan 21, 2025
I had no issues. My purchase was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phyllis
Site Experience Feedback
Jan 21, 2025
It was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CCruz26
Site Experience Feedback
Jan 21, 2025
Super fast and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Priya
Site Experience Feedback
Jan 21, 2025
It’s good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nano
Site Experience Feedback
Jan 21, 2025
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Johnny B
Site Experience Feedback
Jan 21, 2025
Good experience, technology difficulties but due to my end and I wish Mac would replenish more often in other retailers
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Dawn R
Site Experience Feedback
Jan 21, 2025
Love this website!! Love having what I really wanted in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »