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MAC Cosmetics Reviews - 84,823 Review - 8.9/10

Jan 22, 2025
MACCosmetics sells a wide range of high quality cosmetics as well as providing comprehensive tips and advice on all aspects of make up and skin care.
Circle of Excellence - MAC Cosmetics

2019
Winner

Circle of
Excellence

7 years

MAC Cosmetics Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.1 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

11%11%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.0 out of 10

Returns Process

Satisfaction with the returns process

7.4 out of 10

Recent Reviews for MAC Cosmetics

Showing 1 - 20 of 84,823

Veronicaa

Site Experience Feedback

Jan 21, 2025

I was able to access the items i need quickly. Took some time to fully load the page.

Empowered

Site Experience Feedback

Jan 21, 2025

Easy to search for products

Madai

Site Experience Feedback

Jan 21, 2025

Easy checkout, found exactly what I needed . Great options

Cee

Site Experience Feedback

Jan 21, 2025

This website is easy to navigate. I feel confident in using to order and have never had a bad experience.

Online Shopper

Site Experience Feedback

Jan 21, 2025

I love mac products and the shopping experience. I am really disappointed that the pro longwear concealer is being discontinued.

SONAMUSIC

Site Experience Feedback

Jan 21, 2025

I THINK I HAVE A GREAT EXPERICANCES OVERALL. HOWEVER, IT'S HARD FOR ME TO FIND THE VERSION OF LIPSTICKS. MY SISTER ASKED ME TO BUY A94 MATTE LIPSTICK, BUT I COULD NOT FIND IT. I HAVE TO GOOGLE TO FIND THE NAME MEHR, BUT I STILL WONDERING IT IS EXACTY THE LIPSTICK MY SISTER ASKED FOR OR NOT.

Les

Site Experience Feedback

Jan 21, 2025

Wonderfully eye catching website

EW

Site Experience Feedback

Jan 21, 2025

Slow;

Enell

Site Experience Feedback

Jan 21, 2025

Was relatively easy to browse and make the purchase

Tellie

Site Experience Feedback

Jan 21, 2025

Great sales and discounts today!

Díana

Site Experience Feedback

Jan 21, 2025

all good

Boba

Site Experience Feedback

Jan 21, 2025

Everything was good , easy and fast to purchase items, thank you

Mrz.j

Site Experience Feedback

Jan 21, 2025

I had no issues. My purchase was very easy

Online Shopper

Site Experience Feedback

Jan 21, 2025

It was great

Phyllis

Site Experience Feedback

Jan 21, 2025

It was good.

CCruz26

Site Experience Feedback

Jan 21, 2025

Super fast and easy to navigate.

Priya

Site Experience Feedback

Jan 21, 2025

It’s good

Nano

Site Experience Feedback

Jan 21, 2025

n/a

Johnny B

Site Experience Feedback

Jan 21, 2025

Good experience, technology difficulties but due to my end and I wish Mac would replenish more often in other retailers

Dawn R

Site Experience Feedback

Jan 21, 2025

Love this website!! Love having what I really wanted in stock