Steph
Site Experience FeedbackJul 1, 2026
I was a dedicated Levenger customer, but this experience has been extremely disappointing.
I recently placed an order for the Wisteria notebook set, only to later learn that delivery would be delayed by more than six weeks. That delay was not clear at the time I placed the order. Because I needed the notebook for a project, I could not wait that long, so I contacted customer service and asked to replace the order with a different color.
Unfortunately, every response I received from customer service felt like an obvious canned reply. No one offered any meaningful assistance to improve the situation, not even free expedited shipping on the replacement order, despite the fact that it took more than two weeks for Levenger to tell me I would still have to wait another four weeks for the original order.
Levenger is a small company selling premium-priced products in a market where less expensive alternatives are readily available. Given that, I expected customer service that reflected the premium price point. Instead, the experience was no better than dealing with Amazon or another large retailer, and frankly, even Amazon would likely have offered a credit or some other accommodation in this situation.
I placed this final order only because I had a coupon. Moving forward, I plan to use TUL or other discbound notebook brands instead. Levenger has lost me as a customer.