Levenger Reviews - 7,968 Review - 9.3/10
Levenger Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.6 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.8 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 80% |
Neutral | 12% | 13% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.0 out of 10
Recent Reviews for Levenger
Showing 1 - 20 of 7,968
Chris
Site Experience Feedback
Nov 24, 2024
Website was easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michael
Site Experience Feedback
Nov 24, 2024
ease of placing order with minimal effort
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Site Experience Feedback
Nov 22, 2024
The personalization function for 3 x 5 cards is wonnky. I tried unsuccessfully to include my email address--but it was more than 25 letters...
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
Gemini
Site Experience Feedback
Nov 22, 2024
Great Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Choppy2156
Site Experience Feedback
Nov 22, 2024
My only issue is that shipping is not included.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
I’ve known about Levenger and shopped with them forever. Every time their catalogue comes, I say, “Throw it away before you can open it,” and every time I open it anyway and buy something. Pathetic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Visionaire
Site Experience Feedback
Nov 21, 2024
Easy to find what I wanted and easy to place order with PayPal. The discount codes I received really helped my decision as to where to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DAWM
Site Experience Feedback
Nov 21, 2024
The experience was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
2BeOrNot2Be
Site Experience Feedback
Nov 21, 2024
The website has changed for the worse. Even typing in a search is for the worse. If they changed it back to the way it was, it would be only slightly confusing. If I were new to Levenger, I wouldn't buy a thing. In the future I'm going to call customer service to order what I want. I guess that means I won't see any new products. It's sad, really. Levenger will lose its new customers because its website is unintelligible.
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pj
Site Experience Feedback
Nov 21, 2024
I've enjoyed looking at such professional items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tami
Site Experience Feedback
Nov 21, 2024
I looked for days and then got a text with a free shipping offer and that made me act
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ghost Writer
Site Experience Feedback
Nov 21, 2024
Very nice website and easy to navigate. Liked very broad selection of merchandise.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
WV
Site Experience Feedback
Nov 20, 2024
good company to deal with, good quality products, fast shipping, smooth transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marcy
Site Experience Feedback
Nov 20, 2024
I had placed a number of sale items in my cart. I was unable to complete my purchase before pricing changed. I called customer service and they adjusted the pricing the same day. I placed my order and am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Betsy
Site Experience Feedback
Nov 20, 2024
I have shopped with Levengers for as long as you started the business. The quality of your items has ALWAYS been superb!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HumInt
Site Experience Feedback
Nov 20, 2024
Exceptionally difficult site to navigate. Which explains why I have to return the item I purchased last week and arrived today. I hope your machines will respond accordingly. And I hope the purchase I think I just made on the site (with my fourth formulation in the site's "search" box) will be what I get in the mail next week. And I hope that if AI reads this message it succeeds in deciphering my English.
- Overall Rating: 1
- Would Shop Here Again: 6
- Likelihood To Recommend: 2
- Full ratings for this review »
Tim
Site Experience Feedback
Nov 20, 2024
All went well; no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Quillgirl
Site Experience Feedback
Nov 20, 2024
I love Levenger. They provide a lot of information about the items and the picture quality is excellent. Strangely though, when ordering personalization, it doesn’t show how it will look on certain pens, so I do expect to be surprised by my order when I receive it. Also, I may have missed it but the description doesn’t say if they pens arrived with working ink or I need to purchase enough refills so I can use the pen immediately. I searched FAQs but did not see this info. Ideally, I would like to see the suggested refills on the info page for the pens so that I can add to the basket at the same time, instead of stationery or binding accessories. At times it’s frustrating navigating the site. When you click on a banner on home page for example and it opens to show you the items tied to the banner, sometimes the new page is temporarily hidden by another window that drops down to cover it. This happens on iPad and on PC so it’s not just mobile devices. Also if there are items that are excluded from a particular advertised coupon code, it should say that on the item info page instead of you finding out at checkout. For example. Some of the retiring pens did qualify for the TRADITION code but some did not. It was complete trial and error to see which ones did. It was a great sale and I wanted to get as many pens as I could :) the order process just took a really long time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Abra
Site Experience Feedback
Nov 09, 2024
The website was fine. It was as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Abra
Post-Delivery Feedback
Nov 20, 2024
The experience was an easy one. I ordered gifts for those in my office and they came efficiently.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Office supply junkie
Site Experience Feedback
Nov 19, 2024
Website is hard to navigate. Pages also reload when I’m trying to read about a product. It’s definitely your website and not my connection as this is the only website that would reload randomly in my browser like it did.
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- Full ratings for this review »