Rwp
Post-Delivery FeedbackApr 3, 2026
When placing my order, the website said it would ship within a couple days and I should receive it in plenty of time for my vacation. It didn't ship till about 2 weeks after, and one that was back ordered, didn't ship for a 3 weeks later. Needless to say, they all arrived after we left for our vacation and we're useless. This was incredibly upsetting since they were a vacation gift for my girlfriend. Explain this to customer service and expect to get a full refund without subtracting their $6.95 fee, only to have them respond saying that they were going to subtract two $6.95 fees since the items were shipped at different times even though I placed them all on one order. Now I'm still asking for escalation, since this was not my fault and don't feel I need to be penalized $13 for they're ordering and back order delays. This is been a hassle and on top of it, shouldn't cost me money when there are several other companies that offer free shipping and returns. Will never shop there again!