Kits Reviews - 656 Reviews - /10

Kits served over 1 million customers since 2018, proving that premium eyecare can be convenient, fast, and affordable.

Kits Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Kits

Showing 1 - 20 of 656

Shiv

Post-Delivery Feedback

Dec 03, 2024

Absolutely phenomenal

Homah

Site Experience Feedback

Jan 22, 2024

Nice glasses


Post-Delivery Feedback

Sep 27, 2024

Great always get compliments on glasses

Vic

Site Experience Feedback

Jan 13, 2024

Ive been buying glasses from Kits for three years now and they never dissapoint! At such a low price the quality is great, and with my lifestyle it is a miracle if glasses last more than a year. These last me 3 years at a time

M

Post-Delivery Feedback

Aug 17, 2024

Love my new frames!

ndls

Post-Delivery Feedback

Mar 29, 2024

It's the most affordable that I've found even with a very high prescription I paid less than $100.

Dan

Post-Delivery Feedback

Mar 28, 2024

I was very happy with my purchase from Kits. I found a pair of glasses on your website that I liked, purchased it, and received it quickly. I’m happy with my experience with Kits, so I would recommend them to buy glasses from. I also received a coupon for 25% off, and this is a reason I would shop here again.

OG

Site Experience Feedback

Mar 11, 2024

saw the sunnies on tiktok proposal and loved them especially since yall provided a discount code


Post-Delivery Feedback

Mar 26, 2024

Everything about the process was great, only issue is my face has a smaller frame and the sunnies i purchased were to large on my face :/ bummed hoping that i can find the same ones in a smaller size!!

Kells

Site Experience Feedback

Mar 11, 2024

Badly needed new glasses as mine broke and was referred to you guys thank you so much


Post-Delivery Feedback

Mar 26, 2024

Hey friend how are you? I finally got my glasses i ordered off kits.com They are AMAZING!! Perfect fit for my face i can see so clear now!!! I know you been needing some glasses friend!! The quality of their glasses are amazing durible and the BONUS part is that have literally SO MANY DIFFERENT SHAPES AND SIZES FOR NEAR SIGHT AND FAR SIGHT THEY EVEN HAVE THE ONES THAT TURN INTO SUN GLASSES!!! Next time i buy im definitely getting transitioning glasses! Have a freat day friend

AJ

Site Experience Feedback

Mar 13, 2024

I don’t know how the product will turn out in the long run, but my experience in purchasing it was very good and the price seems right.


Post-Delivery Feedback

Mar 25, 2024

These are a great value, they're cute and inexpensive. It took a long time to get them but at least the company let me know it was going to take more time than usual because of some quality control issues.

Online Shopper

Site Experience Feedback

Mar 12, 2024

Great experience

Kilo

Site Experience Feedback

Mar 08, 2024

Kits has excellent prices, and website has many helpfull features

MaddDad25

Site Experience Feedback

Mar 11, 2024

Good


Post-Delivery Feedback

Mar 22, 2024

Shipping took longer than stated, everything else was great!

mollifer

Post-Delivery Feedback

Mar 22, 2024

I really enjoyed ordering from KITS. The price is lovely along with the amount of variety in style and colors. The only complaint I have is that one of my pairs seemed to be severely bent upon opening, but for $28, I didn't want to have to go through the trouble of exchanging so I am going to attempt to bend them back into place. Overall, very satisfied with my order.

tkrames

Site Experience Feedback

Mar 12, 2024

The site is beautiful. The buyer experience was amazing. Super happy with my personal experience.


Post-Delivery Feedback

Mar 21, 2024

I love how easy the website is to navigate. I loved how I was able to virtually see how each frame would look on me. That made it extremely easy to figure out which frame I wanted.

R.R.R

Site Experience Feedback

Mar 07, 2024

Website is well designed and easy to navigate and find what you are looking for.

Laura

Post-Delivery Feedback

Mar 21, 2024

Awesome experience overall. The delivery was fast and the quality is great. Will definitely be purchasing again!

JennONcrizzy

Site Experience Feedback

Mar 11, 2024

Pretty good don’t know what a PD is tho so fingers crossed lots of choices pretty straight forward


Post-Delivery Feedback

Mar 21, 2024

Great experience super easy great fit will recommend to more friends and already have. Wish I could track the package more in detail but still pretty good live the purchase

Freddy

Site Experience Feedback

Mar 09, 2024

Everything was easy to navigate. The selection was small, but that was about it. Easy checkout.


Post-Delivery Feedback

Mar 20, 2024

Kits is amazing, they have affordable prices, great frames and lenses, and high quality. It is so easy to order glasses, and they give you discounts here and there. My only worry was that they shipped it in a loose bag that might not protect the glasses in accidents. Other than that, highly recommendded.

Micky Jane

Site Experience Feedback

Mar 11, 2024

Great variation of lenses and models wearing them. Easy naivgation.

Online Shopper

Post-Delivery Feedback

Mar 19, 2024

The glasses feel quality from the frames to lenses. The only thing is the frames appear to be wider than my face which was probably an issue with measurement when I was ordering online. I would just make sure that's more accurate next time. Price and quality though is amazing.