Kits Reviews - 656 Reviews - /10
Kits Rating
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Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Kits
Showing 1 - 20 of 656
Shiv
Post-Delivery Feedback
Dec 03, 2024
Absolutely phenomenal
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: 8
- Full ratings for this review »
Homah
Site Experience Feedback
Jan 22, 2024
Nice glasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Homah
Post-Delivery Feedback
Sep 27, 2024
Great always get compliments on glasses
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Vic
Site Experience Feedback
Jan 13, 2024
Ive been buying glasses from Kits for three years now and they never dissapoint! At such a low price the quality is great, and with my lifestyle it is a miracle if glasses last more than a year. These last me 3 years at a time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
M
Post-Delivery Feedback
Aug 17, 2024
Love my new frames!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
ndls
Post-Delivery Feedback
Mar 29, 2024
It's the most affordable that I've found even with a very high prescription I paid less than $100.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dan
Post-Delivery Feedback
Mar 28, 2024
I was very happy with my purchase from Kits. I found a pair of glasses on your website that I liked, purchased it, and received it quickly. I’m happy with my experience with Kits, so I would recommend them to buy glasses from. I also received a coupon for 25% off, and this is a reason I would shop here again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
OG
Site Experience Feedback
Mar 11, 2024
saw the sunnies on tiktok proposal and loved them especially since yall provided a discount code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
OG
Post-Delivery Feedback
Mar 26, 2024
Everything about the process was great, only issue is my face has a smaller frame and the sunnies i purchased were to large on my face :/ bummed hoping that i can find the same ones in a smaller size!!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kells
Site Experience Feedback
Mar 11, 2024
Badly needed new glasses as mine broke and was referred to you guys thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kells
Post-Delivery Feedback
Mar 26, 2024
Hey friend how are you? I finally got my glasses i ordered off kits.com They are AMAZING!! Perfect fit for my face i can see so clear now!!! I know you been needing some glasses friend!! The quality of their glasses are amazing durible and the BONUS part is that have literally SO MANY DIFFERENT SHAPES AND SIZES FOR NEAR SIGHT AND FAR SIGHT THEY EVEN HAVE THE ONES THAT TURN INTO SUN GLASSES!!! Next time i buy im definitely getting transitioning glasses! Have a freat day friend
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
AJ
Site Experience Feedback
Mar 13, 2024
I don’t know how the product will turn out in the long run, but my experience in purchasing it was very good and the price seems right.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- Full ratings for this review »
AJ
Post-Delivery Feedback
Mar 25, 2024
These are a great value, they're cute and inexpensive. It took a long time to get them but at least the company let me know it was going to take more time than usual because of some quality control issues.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 12, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kilo
Site Experience Feedback
Mar 08, 2024
Kits has excellent prices, and website has many helpfull features
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MaddDad25
Site Experience Feedback
Mar 11, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MaddDad25
Post-Delivery Feedback
Mar 22, 2024
Shipping took longer than stated, everything else was great!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 3
- Customer Support: 9
- Full ratings for this review »
mollifer
Post-Delivery Feedback
Mar 22, 2024
I really enjoyed ordering from KITS. The price is lovely along with the amount of variety in style and colors. The only complaint I have is that one of my pairs seemed to be severely bent upon opening, but for $28, I didn't want to have to go through the trouble of exchanging so I am going to attempt to bend them back into place. Overall, very satisfied with my order.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
tkrames
Site Experience Feedback
Mar 12, 2024
The site is beautiful. The buyer experience was amazing. Super happy with my personal experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tkrames
Post-Delivery Feedback
Mar 21, 2024
I love how easy the website is to navigate. I loved how I was able to virtually see how each frame would look on me. That made it extremely easy to figure out which frame I wanted.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
R.R.R
Site Experience Feedback
Mar 07, 2024
Website is well designed and easy to navigate and find what you are looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Laura
Post-Delivery Feedback
Mar 21, 2024
Awesome experience overall. The delivery was fast and the quality is great. Will definitely be purchasing again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JennONcrizzy
Site Experience Feedback
Mar 11, 2024
Pretty good don’t know what a PD is tho so fingers crossed lots of choices pretty straight forward
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
JennONcrizzy
Post-Delivery Feedback
Mar 21, 2024
Great experience super easy great fit will recommend to more friends and already have. Wish I could track the package more in detail but still pretty good live the purchase
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Freddy
Site Experience Feedback
Mar 09, 2024
Everything was easy to navigate. The selection was small, but that was about it. Easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Freddy
Post-Delivery Feedback
Mar 20, 2024
Kits is amazing, they have affordable prices, great frames and lenses, and high quality. It is so easy to order glasses, and they give you discounts here and there. My only worry was that they shipped it in a loose bag that might not protect the glasses in accidents. Other than that, highly recommendded.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Micky Jane
Site Experience Feedback
Mar 11, 2024
Great variation of lenses and models wearing them. Easy naivgation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 19, 2024
The glasses feel quality from the frames to lenses. The only thing is the frames appear to be wider than my face which was probably an issue with measurement when I was ordering online. I would just make sure that's more accurate next time. Price and quality though is amazing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »