Kits.ca Reviews - 545 Reviews - 9.2/10
Kits.ca Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 8.7 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Recent Reviews for Kits.ca
Showing 1 - 20 of 545
Online Shopper
Post-Delivery Feedback
May 28, 2024
My glasses broke at the arm. I was at work. Put my glasses on like normal and the glass broke at the right side.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
LEN K
Site Experience Feedback
Apr 17, 2024
I like that it's Canadian; seem to offer good value?
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
LEN K
Post-Delivery Feedback
May 09, 2024
I like that it's Canadian
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Todd
Post-Delivery Feedback
May 08, 2024
I was satisfied with the price and quality
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 05, 2024
Both pairs of glasses were cute, but one pair isn't quite comfortable. I've tried adjusting but they still either hurt behind my ears or slide on my nose.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Christine
Post-Delivery Feedback
May 04, 2024
I would not recommend because the lense is not quite working for what I needed for reading.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 6
- Customer Support: 7
- Full ratings for this review »
Lorraine
Post-Delivery Feedback
May 01, 2024
Kits is always happy to help you find the perfect pair of frames. I’ve ordered a few pairs over the years and love the customer service I receive.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 13, 2024
I ordered single lens, i wanted progressives but only for near and medium not far as I would use them only in an office setting. We call them office glasses, local options are 0-3 feet (computer work) or 0-10 feet approximately for use while shopping and reading labels and looking at a TV for example, would this be something you could offer in the future ?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 29, 2024
I loved the process even though it was fairly complex. I was confident the measurements i did would result in something i liked and fit well. my only issue is that my eyes do not sit in the middle of the lens, and i am not sure if that could be anticipated or addressed with a different measurement? also, i have already done this feedback so somehow i have been asked twice ?
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Hc
Site Experience Feedback
Apr 16, 2024
I love how the prices is and i think the materials of the glasses is very high quality
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Hc
Post-Delivery Feedback
Apr 29, 2024
I love this company! Continue to do a very good job! Your glasses are great! The customer service is very nice and the delivery is very fast! Thankyou!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 28, 2024
I appreciate the service and the products from KITS. my only thing is on my last 2 orders the delivery has been slightly delayed and I was told on both instances that they had to go through an extra quality check which caused a delay. I appreciate the extra care taken to make sure my purchase is up to standards.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
angie
Site Experience Feedback
Apr 17, 2024
Checkout was wonky --- wasn't clear what i needed to press to check out only paypal was a button... not sure what happened
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
angie
Post-Delivery Feedback
Apr 28, 2024
Arms on glasses were not tight enough to head
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 17, 2024
The checkout was a disaster. Took over an hour. I selected 5 pairs but could only manage to check one pair out. Really frustrating and unfortunate.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 26, 2024
Love my new glasses but a little too big. That’s on me though for picking wrong size. Still wear and love them though
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Hermittroll
Site Experience Feedback
Apr 16, 2024
Easy shopping experience . I'm excited for my glasses to come in the mail
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Karyn
Post-Delivery Feedback
Apr 26, 2024
This is my 6th pair of KITS and might be my favourite.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Conni Smudge
Post-Delivery Feedback
Apr 26, 2024
OMG!!! I am the only member of family that doesn’t where glasses ( 54years ) my 80 year old mother and I were watching tv , she said “that’s it “ look how you’re watching tv I’m making an appointment for you to get your eyes checked. I did need a very weak prescription. She showed me your website and how you can use the virtual try on. We saw 3 pair that looked like that would be good. This was last Friday Ordered them all 3 for less than $100? Ok They were at my house in the Sunshine Coast Tuesday morning! All of them look fantastic All of them feel really well built and comfortable. They came with neat felt protective cases and perfect little reusable fabric glass cleaner cloths. Not only will I be back for more looks but I’m going to shout from the rooftops about how great you are as a company. You are the first company I have dealt with in a very long time that really exceeds all expectations and I thank you Keep up the great work !! If you need me as a spokes person ~ I’m all over it ;0)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sharon
Post-Delivery Feedback
Apr 26, 2024
When I placed my order, I received a message that tracking would be provided however, while I had a tracking number, no one from the delivery company notified me or provided updates on the status of my delivery — it just showed up. Not a big issue as the glasses showed up relatively quickly, but the issue is that I was not notified of the status by the delivery company — eg, when it was on the way, when it would be delivered.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 25, 2024
exactly as shown really like my glasses
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kerry
Post-Delivery Feedback
Apr 25, 2024
Great customer service experience and fast shipping. Quality of the lenses was questionable with some pairs, but I would style purchase again if new styles are regularly made available.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 25, 2024
I was very impressed with the built, fit and vision with my new Larch frames and progressive lenses. I contacted Customer Service because the progressive focus was a little off. I was contacted quickly and asked to verify additional information about the optical center of the lenses with the new frame. KITS replace the frame and with new lenses at no charge. The new pair arrived yesterday & I'm very happy with the service and final product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 15, 2024
I had an issue trying to pay but resolved it.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 24, 2024
These glasses fit well but it’s taking me a couple of days to get used to them. A certain way I move the words look blurry. The pair I am replacing the coating is coming off. Hopefully the same thing doesn’t happen to this pair.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »