Kits.ca Reviews - 545 Reviews - 9.2/10

Jan 11, 2025
Kits served over 1 million customers since 2018, proving that premium eyecare can be convenient, fast, and affordable. KITS offers a rich selection of premium eyecare products. Kits modern optical lab in Vancouver is where they craft lenses and tailor glasses to customer's prescription.

Kits.ca Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection8.8 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Kits.ca

Showing 1 - 20 of 545

Online Shopper

Post-Delivery Feedback

May 28, 2024

My glasses broke at the arm. I was at work. Put my glasses on like normal and the glass broke at the right side.

LEN K

Site Experience Feedback

Apr 17, 2024

I like that it's Canadian; seem to offer good value?


Post-Delivery Feedback

May 09, 2024

I like that it's Canadian

Todd

Post-Delivery Feedback

May 08, 2024

I was satisfied with the price and quality

Online Shopper

Post-Delivery Feedback

May 05, 2024

Both pairs of glasses were cute, but one pair isn't quite comfortable. I've tried adjusting but they still either hurt behind my ears or slide on my nose.

Christine

Post-Delivery Feedback

May 04, 2024

I would not recommend because the lense is not quite working for what I needed for reading.

Lorraine

Post-Delivery Feedback

May 01, 2024

Kits is always happy to help you find the perfect pair of frames. I’ve ordered a few pairs over the years and love the customer service I receive.

Online Shopper

Site Experience Feedback

Apr 13, 2024

I ordered single lens, i wanted progressives but only for near and medium not far as I would use them only in an office setting. We call them office glasses, local options are 0-3 feet (computer work) or 0-10 feet approximately for use while shopping and reading labels and looking at a TV for example, would this be something you could offer in the future ?


Post-Delivery Feedback

Apr 29, 2024

I loved the process even though it was fairly complex. I was confident the measurements i did would result in something i liked and fit well. my only issue is that my eyes do not sit in the middle of the lens, and i am not sure if that could be anticipated or addressed with a different measurement? also, i have already done this feedback so somehow i have been asked twice ?

Hc

Site Experience Feedback

Apr 16, 2024

I love how the prices is and i think the materials of the glasses is very high quality


Post-Delivery Feedback

Apr 29, 2024

I love this company! Continue to do a very good job! Your glasses are great! The customer service is very nice and the delivery is very fast! Thankyou!

Online Shopper

Post-Delivery Feedback

Apr 28, 2024

I appreciate the service and the products from KITS. my only thing is on my last 2 orders the delivery has been slightly delayed and I was told on both instances that they had to go through an extra quality check which caused a delay. I appreciate the extra care taken to make sure my purchase is up to standards.

angie

Site Experience Feedback

Apr 17, 2024

Checkout was wonky --- wasn't clear what i needed to press to check out only paypal was a button... not sure what happened


Post-Delivery Feedback

Apr 28, 2024

Arms on glasses were not tight enough to head

Online Shopper

Site Experience Feedback

Apr 17, 2024

The checkout was a disaster. Took over an hour. I selected 5 pairs but could only manage to check one pair out. Really frustrating and unfortunate.

Online Shopper

Post-Delivery Feedback

Apr 26, 2024

Love my new glasses but a little too big. That’s on me though for picking wrong size. Still wear and love them though

Hermittroll

Site Experience Feedback

Apr 16, 2024

Easy shopping experience . I'm excited for my glasses to come in the mail

Karyn

Post-Delivery Feedback

Apr 26, 2024

This is my 6th pair of KITS and might be my favourite.

Conni Smudge

Post-Delivery Feedback

Apr 26, 2024

OMG!!! I am the only member of family that doesn’t where glasses ( 54years ) my 80 year old mother and I were watching tv , she said “that’s it “ look how you’re watching tv I’m making an appointment for you to get your eyes checked. I did need a very weak prescription. She showed me your website and how you can use the virtual try on. We saw 3 pair that looked like that would be good. This was last Friday Ordered them all 3 for less than $100? Ok They were at my house in the Sunshine Coast Tuesday morning! All of them look fantastic All of them feel really well built and comfortable. They came with neat felt protective cases and perfect little reusable fabric glass cleaner cloths. Not only will I be back for more looks but I’m going to shout from the rooftops about how great you are as a company. You are the first company I have dealt with in a very long time that really exceeds all expectations and I thank you Keep up the great work !! If you need me as a spokes person ~ I’m all over it ;0)

Sharon

Post-Delivery Feedback

Apr 26, 2024

When I placed my order, I received a message that tracking would be provided however, while I had a tracking number, no one from the delivery company notified me or provided updates on the status of my delivery — it just showed up. Not a big issue as the glasses showed up relatively quickly, but the issue is that I was not notified of the status by the delivery company — eg, when it was on the way, when it would be delivered.

Online Shopper

Post-Delivery Feedback

Apr 25, 2024

exactly as shown really like my glasses

Kerry

Post-Delivery Feedback

Apr 25, 2024

Great customer service experience and fast shipping. Quality of the lenses was questionable with some pairs, but I would style purchase again if new styles are regularly made available.

Online Shopper

Post-Delivery Feedback

Apr 25, 2024

I was very impressed with the built, fit and vision with my new Larch frames and progressive lenses. I contacted Customer Service because the progressive focus was a little off. I was contacted quickly and asked to verify additional information about the optical center of the lenses with the new frame. KITS replace the frame and with new lenses at no charge. The new pair arrived yesterday & I'm very happy with the service and final product.

Online Shopper

Site Experience Feedback

Apr 15, 2024

I had an issue trying to pay but resolved it.


Post-Delivery Feedback

Apr 24, 2024

These glasses fit well but it’s taking me a couple of days to get used to them. A certain way I move the words look blurry. The pair I am replacing the coating is coming off. Hopefully the same thing doesn’t happen to this pair.