Kate Aspen Reviews - 209 Reviews - 9.3/10
Kate Aspen Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.6 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.3out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 82% | 80% |
Neutral | 13% | 20% |
Negative | 4% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
6.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Kate Aspen
Showing 1 - 20 of 209
Sherrie
Site Experience Feedback
Jan 03, 2025
Easy to shop
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Laly
Site Experience Feedback
Dec 27, 2024
I wish the shipping was free but it wasn't specially after spending almost 300 dollars worth.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Lizard
Site Experience Feedback
Dec 27, 2024
Satisfying
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 17, 2024
Was my own fault. The boxes do not fit my wedding favor. I will just use the boxes for a different event.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Andrea
Site Experience Feedback
Dec 17, 2024
This website is user friendly and made the checkout experience quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 05, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hilleb
Site Experience Feedback
Dec 05, 2024
The only disappointment was the price of shipping!! Otherwise the website was easy to use and displayed a lot of beautiful items.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lea
Post-Delivery Feedback
Dec 04, 2024
I loved the lanterns and am eager to you them as part of a prayer service. However, I found it quite challenging to assemble them. There were no instructions provided and the wires were difficult to bend and insert in the holes.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Seanski
Post-Delivery Feedback
Nov 27, 2024
Ordered pint glasses for daughter wedding… arrived on time, looked great.. very pleased.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
not to be published
Site Experience Feedback
Nov 24, 2024
Disappointed - your policy of replying to a chat within a few hours is a waste of my time as you do not address the question asked. Your site will not allow me to order more than one item at a time which means I need to pay shipping each time. You site decided to drop the shipping protection and would not allow me to add it in without a chat. You site randomly charged $107 plus change in shipping costs for 135 wine glasses. Again during a chat, I asked why so high - what shipping means were you using and the chat did not address the question - you only offered the KASALE discount. Everytime I emptied my cart to start over - the old cart appeared. I am exhausted in trying to place this order of wine glasses. I have no idea what good the $20 shipping protection does for me as I have ordered a personalized wine glass and you clearly state you cannot replace due to breakage. A chat never explained. I used this company years ago when my daughter married and was very happy with the product. I will order table numbers thru you and will have to pay a separate shipping cost as you would not allow me to include them with my wine order or may wine gift box order with I had to place twice due to your website not allowing me to order as many as I needed. I thought you were out of stock as you would not allow me to increase the quantity however after I receive the initial order, I decided to try again - and again I had no issue ordering the other part of my initial order. I am getting tired of paying shipping. The place cards that I am ordering will be the 4th order which should have happened all in one order. I am tired of trying to get the CHAT to address my questions - it seems only one or zero questions are addressed. Very disappointing !! To date, I have been very satisfied with your products - I am praying that holds true for the 120 personalized wine glasses I have ordered. Please do not let me down. I would hope you would address your customer service. I have since abandoned my initial inquiry by changing computers and using another family computer as I cannot delete my original order completely..... it keeps coming back ! Thank you for listening. I do hope you improve your site/customer service as you do have some beautiful items - I just don't know if i have the patience to order more - one at a time - as I can't seem to put more than one item in my cart at a time - shipping is killing me. Thank you
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Sue
Site Experience Feedback
Nov 23, 2024
Easy shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KayKay
Site Experience Feedback
Nov 13, 2024
Overall great! Hope to have a list of recently viewed products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cj
Site Experience Feedback
Nov 05, 2024
I am new to this but I think it was very good. I just ordered today so I don't know what else to say. I can give another survey when I received my items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sheila
Post-Delivery Feedback
Nov 09, 2024
I ordered 200 glasses for my son's wedding. I received 192 and 4 of the glasses sent were broken because of the way they were backed . I asked for them to complete the order and replace the glass ( if I do not have 200 glasses I can not use them - how can I not give some wedding guests a personilized glass. But Kate Aspen Customer service does not what to do that they want to give me a particial refund. I am not even sore what that means - they can either give the the balance or credit me for this order. This was not a small order and I am very disappointed. A friend recomended this vendor so I am very surprised. Hope that explains it. I am still hoping this can be fixed to my satisfaction is getting what I ordered a big ask? if they do I will retract my negative remarks. The oreder was sent very quickly maybe they should take the time to quality check before they ship
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 3
- Full ratings for this review »
Lilly
Post-Delivery Feedback
Nov 05, 2024
Great selection, quality product and prompt delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mimi
Post-Delivery Feedback
Oct 27, 2024
I realized I had somehow missed the place that I could have order shipped to my daughter’s address in TN, since I was going to be out of town for a few weeks. Also, we’re giving the baby shower in TN for our relative. I emailed my request and got no response and I called and got a recording that no one was available to take the call. I resolved that I’d have to get my neighbor to watch for the package for me. Unexpectedly the package arrived before I left to go out of town. I was happy with the result, but I was not able to reach customer service and received no response to my email. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
JillL
Post-Delivery Feedback
Oct 24, 2024
These were smaller than I expected. But they are adorable!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Mimi
Post-Delivery Feedback
Oct 22, 2024
Lovely choices. But shipping is expensive and takes too long.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Arzu
Post-Delivery Feedback
Oct 15, 2024
I was surprised to see the customized sticker in an envelope, not on the candle box I ordered. Other than that, everything was expected.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Fran
Site Experience Feedback
Oct 14, 2024
First time ordering would like to received my orders first
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »