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Just Our Shoes Reviews - 109 Reviews - 9.3/10

Jan 9, 2025
Just Our Shoes is a family owned and operated business located in northeastern New Jersey, less than 30 minutes from midtown Manhattan. Just Our Shoes is committed to providing only the finest service and personal assistance to all of their customers. Whether you are shopping online at justourshoes.com or visiting one of their retail locations, they guarantee top quality customer service and a friendly, stress-free shopping experience.

Just Our Shoes Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection8.9 /10
Ease of Finding9.1 /10
Checkout Satisfaction8.1 /10
Product Met Expectations9.0 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%65%

Neutral

17%26%

Negative

12%9%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

8.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

7.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Just Our Shoes

Showing 1 - 20 of 109

Voxtrot

Site Experience Feedback

Jan 05, 2025

Hi. I was pleased to find your site and especially pleased you carry La Canadienne boots. I was asked to input my credit card information three times, and each time I had to start over with the transaction. I had also put in the promotion code (take15) as requested for an additional 15 perecent off the sale item. when I confirmed the order, I did not receive the additional discount. Since I made the purchase based on this, I'd like to either receive the discount or cancel the order.

Tay

Site Experience Feedback

Jan 04, 2025

Great, specific customer service

Online Shopper

Site Experience Feedback

Dec 22, 2024

This site was great compared to the others. I also liked that I found a promo code thank you!

bonnie

Site Experience Feedback

Dec 12, 2024

It was difficult to check out on your website. The page would not load, would not apply the promotional code (e.g.: comfortcash) until placed repeatedly, would not place item in cart unless tried repeatedly; repeatedly ask for credit card information. Would not work altogether on iPhone - can see the shoes but not buy them. Transaction able to be completed on laptop computer

Kim

Site Experience Feedback

Dec 17, 2024

You had my size and website is extremely user friendly. Will be coming back for more!

Online Shopper

Site Experience Feedback

Dec 16, 2024

I thought the experience was very good, but I couldn't apply the EXTRA25 promo code. It may have expired yesterday, but then it should have been removed from the website.

Nancythecamper

Site Experience Feedback

Nov 29, 2024

Just a very clunky experience. Fonts need to be larger. Pages disapear. Hard to figure out where you are in the checkout process. After using Paypal it doesn't have a confirm purchase page like other websites. Not a good design.


Post-Delivery Feedback

Dec 14, 2024

Shoes had obviously been worn.

Online Shopper

Site Experience Feedback

Dec 10, 2024

Your website is unreliable - my shopping cart was emptied as I tried to add my gift card - several time.

Online Shopper

Site Experience Feedback

Dec 06, 2024

Like the selection of comfortable shoes and available sizes.

Nonami

Site Experience Feedback

Dec 01, 2024

A little glitchy, but my major complaint is that my size wasn’t available for some styles.

Online Shopper

Site Experience Feedback

Nov 29, 2024

Good experience

Julian

Site Experience Feedback

Nov 28, 2024

The best price available online. the site is a little bulky and not very nicely designed but functional. The best price is the best price. I will take it. A shipping window of 1-9 days is a bit vague and disappointing. Free shipping is nice but, 2-5 days is standard. If i did not see that they had locations close to my shipping address i would not have ordered.

Kit

Site Experience Feedback

Nov 26, 2024

Good experience except that filter for size did not work - created much longer search

Online Shopper

Site Experience Feedback

Nov 23, 2024

The checkout is dis-jointed and does not flow well

Beautiful shoes

Site Experience Feedback

Nov 10, 2024

Smooth and accurate

Online Shopper

Site Experience Feedback

Nov 19, 2024

The website was overall very clear, easy to navigate and provided good information. I had a little difficulty checking out. Steps 4 through 6 seemed to appear out of order I needed to start over

JulieF

Site Experience Feedback

Nov 03, 2024

I wanted to buy Arche shoes and hoping your store is good. Appreciate the return policy if they don't fit and the discount.


Post-Delivery Feedback

Nov 19, 2024

Love Arche shoes but in just one wearing, the leather is already nicked.

Smg

Site Experience Feedback

Nov 18, 2024

Always great experience

Barbie

Site Experience Feedback

Nov 15, 2024

I think it’s too slow

Online Shopper

Site Experience Feedback

Oct 24, 2024

Experience was good.