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Julia Hair Reviews - 806 Reviews - 7.4/10

Jan 9, 2025
Julia Hair is an online retailer specializing in human hair wigs, extensions, and related hair products. They offer a variety of options for individuals looking to enhance their natural hair or change their hairstyle.

Julia Hair Rating

Rating
Overall Satisfaction7.4 /10
Would Shop Here Again7.5 /10
Likelihood to Recommend7.7 /10
Product Selection9.1 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.2 /10
Product Met Expectations7.1 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.9 /10
Overall Satisfaction:
 

7.4out of 10


Would Shop Here Again:

 

7.5out of 10


Likelihood To Recommend:

 

7.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%79%

Neutral

16%13%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Julia Hair

Showing 1 - 20 of 806

Agie

Site Experience Feedback

Jan 05, 2025

I didn't receive the first time purchase discount but was happy to see the wig was a lower price.

Ema

Site Experience Feedback

Jan 04, 2025

I like Julia and really recommend it to people

Madisonrayne

Site Experience Feedback

Jan 04, 2025

Very easy to navigate

Online Shopper

Site Experience Feedback

Jan 04, 2025

I have purchased 2 wigs and just bought 2 more I’m inlove with the quality of the hair and texture

Tangie

Site Experience Feedback

Jan 03, 2025

I was disappointed when my 12/7/24 purchase was on back order.

Mutar

Post-Delivery Feedback

Jan 03, 2025

Said the color was 1b and it looks brown

Precious T

Site Experience Feedback

Dec 19, 2024

Ordering was extremely easy however I wasn’t able to use my gift card for $100, that you gave me so I feel you weren’t being truthful about me being able to use the gift card. So therefore since this happened to me I won’t ever believe you whenever you mention I won a gift card.


Post-Delivery Feedback

Jan 03, 2025

I’m in LOVE with my purchase and I will advise you to purchase from Julia Hair because she meets my expectations and I’m positive she will meet yours. The quality is good, soft, hardly no shedding and like I said the quality is great. I LOVE JULIA HAIR and I will continue to purchase my wigs from her…….PERIODTTTT 🥰💯‼️The delivery is fast, I received my order within 4 days which made it all worth it 🙏🏾💯‼️. Thank you @juliahair

Chanrl Babe

Site Experience Feedback

Jan 01, 2025

I love the real photos of the hair, the reveiws are great.

Beauty queen

Site Experience Feedback

Dec 31, 2024

This website is great, it was easy to get what I'm looking for just hoping the product quality will be great

Keiva

Post-Delivery Feedback

Dec 31, 2024

I order a 22 inch v-part wig that I planned to add more hair to once I received it. The hair that I wanted to add was 22 inch bundles that I previously bought from Kendra’s Boutique. When it came it seemed shorter than 22 inches so I compared it to my 22 inch bundles and it was a lot shorter so I measured the wig and it was only 18 inches. Because my birthday is in three days I just went ahead and installed it and made the best of it. Also I wish the cap was a lot smaller. This is my fourth wig from Julia and the caps are always too big making my head appear lumpy. Hopefully this is something they can fix. If they can fix the cap size I would definitely order again.

turtle07

Site Experience Feedback

Dec 31, 2024

Love the website organization! There is a wide range of wigs and customizations to choose from which is a big plus.

Online Shopper

Site Experience Feedback

Dec 30, 2024

Love the quality of hair

A’Raiyah

Site Experience Feedback

Dec 30, 2024

It was great. Overall amazing quality and great service I got what I paid for and more

Tk5

Site Experience Feedback

Dec 19, 2024

First time ordering. I will leave a review once I receive my items.


Post-Delivery Feedback

Dec 30, 2024

Very fast shipping! I received in 3-4 days. The hair is exactly what I expected for the price.

Katie

Site Experience Feedback

Dec 21, 2024

Website was easy to use and offered good deals


Post-Delivery Feedback

Dec 30, 2024

The hair is beautiful and I love the thickness and wave. However, I feel that the wig cap is a little bit big. I am a beginner with wigs and it could be user error, but that’s my only complaint other than that. I really love this unit!

FoxyTraveler

Site Experience Feedback

Dec 29, 2024

The website was great. However, the change in pricing is what I did not care for.

Kk

Site Experience Feedback

Dec 29, 2024

Everything was perfect

Bigsherley

Site Experience Feedback

Dec 29, 2024

Everything is always good when ordering from JuliaHair.

Online Shopper

Site Experience Feedback

Dec 28, 2024

My experience with my hair through this website has been great. I love the other one I have from it, and I figure out order more in the future.

Online Shopper

Site Experience Feedback

Dec 28, 2024

User friendly