cheftrishtye
Post-Delivery FeedbackApr 1, 2026
ordered scrub pants that were too large in the legs, I returned them and had to eat the $10 shipping which is high for a pair of pants. Placed a new order for a more expensive style in the proper size and paid $10 shipping again, I love them! However the 15% off code I received and used during checkout for my transaction was not honored and I was charged the full price. When I contacted via the chat I was told that because they had already been shipped they could not honor it and when I mentioned I would return the full order if the discount of $8.70 was not refunded customer service stated that was fine and sent me a return label. The reason for return that the customer rep chose was " I bought too many" that is false. My reason for return is because this company would rather lose $59 than give me the $8.70 refund and it is a matter of principle. I have been a customer for 7 years but I will find a different brand if this is the route they chose to take and file a fraud claim with my credit card company. I have also sent an email today with all of this info to the customer service dept to verify.