Gurney's Seed & Nursery Reviews - 39,826 Review - 8.7/10
Gurney's Seed & Nursery Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.7 /10 |
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 78% |
Neutral | 17% | 17% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Gurney's Seed & Nursery
Showing 1 - 20 of 39,826
Bikerbabe
Site Experience Feedback
Oct 24, 2024
Love Gurneys I saw advertisement where Russian sage was 50% off but when I did my order today I guess it's gone off sale because the sagae was back to $11 per bush.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrD
Site Experience Feedback
Nov 20, 2024
The website was easy to use. Today I focused on Gardens Alive fertilizers. I found most of what I wanted (and some that were new to me) but I also did not find some gardens alive products I hoped to find, such as perennials alive.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
K C
Site Experience Feedback
Nov 20, 2024
There's some message that's confusing that was popping up. Think it claimed to be helping with shipping. They almost got me to fall for it. Everything else went really good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
I don't usually like to shop on line, but Gurney's has made it very east to so. I shall be back! Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
The instagram cart didn't work for me, but this one did.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
good products in past fair price need free shipping on seeds would be nice
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sunshine
Site Experience Feedback
Nov 20, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dfn
Site Experience Feedback
Nov 20, 2024
Checkout process is horrible. If I had to enter my CC info the 7th time I was cancelling my order.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
- Full ratings for this review »
Skeezx
Site Experience Feedback
Nov 20, 2024
I have had good success with Gurney’s Seed Co.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JAllwood
Site Experience Feedback
Nov 20, 2024
Great website, love the color photos and very easy to search and navigate. Checkout was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Great experience ordering from your site, and now I'm just looking forward to the products this spring!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Milly
Site Experience Feedback
Nov 20, 2024
Gurneys is always easy to search and get what I need quickly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
MC
Site Experience Feedback
Nov 20, 2024
I love ordering from Gurney’s! Always a great product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lori
Site Experience Feedback
Nov 20, 2024
No issues. Went well and quickly
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
LucyB
Site Experience Feedback
Nov 20, 2024
Easy to shop. Able to find products to plant in my area. Plants and seeds good quality. Customer service available and user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GMaPeg
Site Experience Feedback
Nov 20, 2024
I tried several ways to find bareroot strawberries but the chat could not help nor does search for bareroot strawberries.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Kert
Site Experience Feedback
Nov 20, 2024
Gurneys always satisfies my garden needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grandma of 5
Site Experience Feedback
Nov 20, 2024
Although disappointed that some items were out of stock, it was nice that they were all moved to the end of the list. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wyocowgirl
Post-Delivery Feedback
Nov 20, 2024
Ordering was simple and easy. On time and fast delivery. Can't wait to plant this spring and watch my garden grow!! Especially the Mammoth Sunflowers!!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Margi
Site Experience Feedback
Oct 23, 2024
I had a completely positive experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Margi
Post-Delivery Feedback
Nov 20, 2024
I purchased some soft neck garlic so that I could grow my own at home. It came with complete planting directions as well. I can't wait to see how it grows. I did order two different types of garlic but one was out of stock or unavailable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »