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Gurney's Seed & Nursery Reviews - 39,826 Review - 8.7/10

Nov 21, 2024
Gurney's is America's most complete seed and nursery company. Their exclusive varieties are trialed right at Gurney's farm to ensure success. Trusted since 1866. Farm-tested products. Garden gifts. Easy-to-use zone finder.

Gurney's Seed & Nursery Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.8 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

77%78%

Neutral

17%17%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Gurney's Seed & Nursery

Showing 1 - 20 of 39,826

Bikerbabe

Site Experience Feedback

Oct 24, 2024

Love Gurneys I saw advertisement where Russian sage was 50% off but when I did my order today I guess it's gone off sale because the sagae was back to $11 per bush.

DrD

Site Experience Feedback

Nov 20, 2024

The website was easy to use. Today I focused on Gardens Alive fertilizers. I found most of what I wanted (and some that were new to me) but I also did not find some gardens alive products I hoped to find, such as perennials alive.

K C

Site Experience Feedback

Nov 20, 2024

There's some message that's confusing that was popping up. Think it claimed to be helping with shipping. They almost got me to fall for it. Everything else went really good.

Online Shopper

Site Experience Feedback

Nov 20, 2024

I don't usually like to shop on line, but Gurney's has made it very east to so. I shall be back! Thank you so much.

Online Shopper

Site Experience Feedback

Nov 20, 2024

The instagram cart didn't work for me, but this one did.

Online Shopper

Site Experience Feedback

Nov 20, 2024

good products in past fair price need free shipping on seeds would be nice

Sunshine

Site Experience Feedback

Nov 20, 2024

Love it

Dfn

Site Experience Feedback

Nov 20, 2024

Checkout process is horrible. If I had to enter my CC info the 7th time I was cancelling my order.

Skeezx

Site Experience Feedback

Nov 20, 2024

I have had good success with Gurney’s Seed Co.

JAllwood

Site Experience Feedback

Nov 20, 2024

Great website, love the color photos and very easy to search and navigate. Checkout was quick and easy.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Great experience ordering from your site, and now I'm just looking forward to the products this spring!

Milly

Site Experience Feedback

Nov 20, 2024

Gurneys is always easy to search and get what I need quickly.

MC

Site Experience Feedback

Nov 20, 2024

I love ordering from Gurney’s! Always a great product!

Lori

Site Experience Feedback

Nov 20, 2024

No issues. Went well and quickly

LucyB

Site Experience Feedback

Nov 20, 2024

Easy to shop. Able to find products to plant in my area. Plants and seeds good quality. Customer service available and user friendly.

GMaPeg

Site Experience Feedback

Nov 20, 2024

I tried several ways to find bareroot strawberries but the chat could not help nor does search for bareroot strawberries.

Kert

Site Experience Feedback

Nov 20, 2024

Gurneys always satisfies my garden needs.

Grandma of 5

Site Experience Feedback

Nov 20, 2024

Although disappointed that some items were out of stock, it was nice that they were all moved to the end of the list. Thank you.

Wyocowgirl

Post-Delivery Feedback

Nov 20, 2024

Ordering was simple and easy. On time and fast delivery. Can't wait to plant this spring and watch my garden grow!! Especially the Mammoth Sunflowers!!!

Margi

Site Experience Feedback

Oct 23, 2024

I had a completely positive experience.


Post-Delivery Feedback

Nov 20, 2024

I purchased some soft neck garlic so that I could grow my own at home. It came with complete planting directions as well. I can't wait to see how it grows. I did order two different types of garlic but one was out of stock or unavailable.