Gotham Cigars Reviews - 3,485 Review - 9.3/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
| Overall Satisfaction | 9.3 /10 |
|---|---|
| Would Shop Here Again | 9.4 /10 |
| Likelihood to Recommend | 9.4 /10 |
| Product Selection | 9.3 /10 |
| Ease of Finding | 9.3 /10 |
| Checkout Satisfaction | 9.1 /10 |
| Product Met Expectations | 9.5 /10 |
| On-Time Delivery | 9.2 /10 |
| Satisfaction with Customer Support | 9.4 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 13% | 12% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 20 of 3,485
MrFreshN
Site Experience Feedback
Mar 15, 2025
Honestly, everything went just fine. I had no problems finding what I needed to find. I have no complaints at all.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Charlie
Site Experience Feedback
Mar 15, 2025
It was horrible. Many links don’t work and I spent almost an hour to finally complete my order.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 8
- Full ratings for this review »
Froggy
Site Experience Feedback
Mar 15, 2025
Couldn’t get on website with my auto had to sign in new not pleased
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
- Full ratings for this review »
Ruben
Site Experience Feedback
Mar 15, 2025
Good 👍
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 15, 2025
The online experience was pretty straight and forward and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pyza
Site Experience Feedback
Mar 15, 2025
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
n/a
Site Experience Feedback
Mar 15, 2025
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
day day
Site Experience Feedback
Mar 15, 2025
remove products that are discontinued or not available, this was the only thing that was confusing, trying to find whaty was actually available.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Ronzo
Site Experience Feedback
Mar 06, 2025
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ronzo
Post-Delivery Feedback
Mar 15, 2025
Way to order, fast delivery!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
EZ443
Site Experience Feedback
Mar 15, 2025
Everything was better than expected including the prces.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bunni
Site Experience Feedback
Mar 14, 2025
Simple easy process that keeps me from going in corner stores
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
ron
Site Experience Feedback
Mar 14, 2025
i like it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 14, 2025
All my experience dealing with Gotham cigars has been excellent keep up the good work
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SFig23
Post-Delivery Feedback
Mar 14, 2025
Looking for a good online store to purchase these cigars. Found this website and ordered what i needed no problems.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 03, 2025
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Zach
Site Experience Feedback
Mar 06, 2025
Much improved
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Zach
Post-Delivery Feedback
Mar 14, 2025
Product was delivered in a timely manner. Ordering was easy and straightforward.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Al
Site Experience Feedback
Mar 13, 2025
Good user interface.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Vivi
Site Experience Feedback
Mar 13, 2025
👍🙏❤️❤️
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Macaroni
Site Experience Feedback
Mar 13, 2025
Bought from Gotham 1st time via Groupon. I enjoyed my cigars so much, I came back to purchase again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Big Matt
Site Experience Feedback
Mar 13, 2025
Everything went very smooth. Site held my cart items even though I took many days to decide. Looking forward to my purchases delivery.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars