Fred Lake Reviews - 30 Reviews - /10
Fred Lake Rating
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Product Selection | Not yet rated |
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Fred Lake
Showing 1 - 20 of 30
BriarBey
Site Experience Feedback
Jan 05, 2025
I'll find out when the product gets here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Red
Site Experience Feedback
Dec 10, 2024
I spoke with Carla on the phone and she walked me through the whole process and answered all of my questions. She make my experience simple and easy and she was extremely friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Red
Post-Delivery Feedback
Dec 31, 2024
Dealing with the Fred Lake customer support staff was easy, friendly and very helpful. She walked me through the whole process and made it so easy for me. The customer support person was very patient and answered all my questions and helped me choose which embosser worked best for my organization's needs.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 23, 2024
Great people and even better service. I will be telling others of this awesome business!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ADLLC
Site Experience Feedback
Nov 17, 2024
My business recently came upon a need for a corporate seal. After a couple of hours of internet research into corporate seals and vendors of same, I found fredlake.com. This company has a much better selection of embossers, stamps and accessories than most other online store fronts I reviewed. Fred Lake prices are on par or a little better than other online retailers. And the big deal for me, Fred Lake appears to have the only online presence that allows you to fully customize your embossers and self-inking stamps, then provide a proof of the embosser/stamp in PDF file format. My only nitpick thus far, I wish Fred Lake had offered a proof of the desk name plate I also ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SW
Site Experience Feedback
Dec 04, 2024
I had questions about the logo I was using for my custom embosser, and the phone calls and emails I exchanged with Fred Lake were both friendly and helpful! It was these positive interactions that ultimately led me to choose this company. Great customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BGILL
Site Experience Feedback
Dec 02, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Stevie
Site Experience Feedback
Nov 13, 2024
Its hard to read and slow to respond. Does not seem to flow easily I had to look around for next buttons.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Ken
Site Experience Feedback
Nov 10, 2024
Straightforward and clear ordering process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Nov 05, 2024
Fairly easy process to complete!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tim
Post-Delivery Feedback
Oct 02, 2024
I didn't get any bylaws or board minutes. I am not sure why?
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Anthony
Site Experience Feedback
Sep 23, 2024
Nice, easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jenn
Site Experience Feedback
Sep 17, 2024
Awesome ordering experience. Will order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jenn
Post-Delivery Feedback
Sep 26, 2024
Easy ordering, came fast and was exactly as expected. Will order again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TWP
Site Experience Feedback
Sep 06, 2024
easy to use website once I knew what I needed. found the phone number easily and called and talked with Karla and she was a great help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NCEngineer
Post-Delivery Feedback
Sep 05, 2024
I have in the past and continue to have great experience with ordering from Fred Lake.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
EB
Site Experience Feedback
Aug 31, 2024
I have ordered from Fred Lake a dozen of times and always have a positive experience! The staff is helpful and responsive and the turnaround time is fast. I purchase fully custom designs for replacement embossing clips. It is confusing which product to select and I wish there was a way to upload the file when ordering. Overall a great experience and great price though!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Denny
Site Experience Feedback
Aug 28, 2024
very east to customize. Great variety of type-faces.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NP
Post-Delivery Feedback
Aug 23, 2024
Fred Lake offered the product I needed which is specialized. Easy to navigate and purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BabyBea
Site Experience Feedback
Aug 21, 2024
I love it sence many many years, and I like to use it in every event People fell very confortable with it and shows elegance and professionalism
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dmedina
Post-Delivery Feedback
Aug 14, 2024
I had a great experience, I had a few questions before making my purchase online. I called the store and they clearly walked me through their website to find a better product that worked for us. I submitted my order and got an email with proof of concept extremely quick. I picked up my order and the lady made sure that everything worked as is should and I was 100% satisfied before leaving. Excellent customer service, time and quality!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
gking
Site Experience Feedback
Aug 10, 2024
My original embosser is from you and I looked online (compare) and prefer to reorder from you, although a higher price than some others.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »