wish we had a customer service department
Site Experience FeedbackJun 29, 2026
I first ordered this jug of chemical on June 15. That is two weeks ago today. After 1 week, I emailed to ask if you were ever going to process my order and ship the jug I ordered. I got a reply that my card has not yet been charged, but you were still processing my order. Today (2 full weeks after the order was placed), I finally recieve an email that the order will ship. What in the world are you doing taking 2 weeks to process my order???!!! Then, I activated a replacement card last Wednesday, so now my card was declined becuase it has a different expiration date. Wouldn't a normal company be able to reach out to a customer and just ask for the new expiration date?? Instead, you cancel the order. I tried calling the number you provided. No answer at customer service, or the operator. What in the world is going on with your company. Do you think this level of service is acceptable? I did just now use your website to re-order this jug of chemical, and entered my new expiration date and security code. I hope I don't get billed twice. I hope you're able to ship out today or tomorrow. This is ridiculous. Are you really desiring to drive people away from doing business with you? If so, you're doing a darn good job of that!