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Factory Bunk Beds Reviews - 12 Reviews - /10

Factory Bunk Beds Rating

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Overall Satisfaction:
 

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Would Shop Here Again:

 

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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

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Shipping Charges

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Variety of Shipping Options

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

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Product Availability

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Returns Process

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Recent Reviews for Factory Bunk Beds

Showing 1 - 12 of 12

Nikkie

Site Experience Feedback

Dec 03, 2024

It was easy and great

Online Shopper

Site Experience Feedback

Dec 15, 2024

Normal interaction so far

scottemc

Site Experience Feedback

Nov 29, 2024

Stumbled a little trying to place the order as the website hung up, but processed on separate attempt. Only other issue would have been trying to see if the drawers could go on either side. I researched the instructions on the Internet and confirmed they could. Overall it was relatively smooth and I would recommend.

Online Shopper

Site Experience Feedback

Oct 20, 2024

N

Online Shopper

Site Experience Feedback

Sep 20, 2024

Website, great. See how the rest of it goes.

D9 Gurl

Site Experience Feedback

Sep 09, 2024

Confused about how to find the SKU number

Cadillac

Site Experience Feedback

Jul 17, 2024

Good!!

Rae

Site Experience Feedback

Jun 02, 2024

I was happy with everything minus the price of the replacement parts.

Eyes

Site Experience Feedback

May 09, 2024

Website was glitching. Said free shipping then charged for shipping. But price of product was good. On sale. Shipping time seemed reasonable.

TRS

Post-Delivery Feedback

Apr 26, 2024

Factory bunk beds was the only place that had the bed I wanted in stock and affordable. Shipping was only $50. I did experience difficulty checking out, with choosing a delayed delivery and attempting to pay with credit card. I was able to use PayPal, so it worked out okay. For some reason the. Delivery date never showed up on the order but the next morning I was contacted and asked when I wanted it. The other issue I ran into was when the sent the email confirming shipping, it did not indicate who the company it was shipped with. I contacted them and once again got an immediate response with the shipping info. The bed arrived on time and all 5 boxes at once. Overall I am satisfied with my experience and love the product. The bed took about 2 hours for two of us to put together and it looks great.

Online Shopper

Site Experience Feedback

Mar 08, 2024

Andriana Ruiz in parts department has been amazing at helping me throughout the whole process.

Mom4

Post-Delivery Feedback

Feb 20, 2024

Ordering- shipping- assembly all fine, but the quality is cheap and my kids fear it will break. I have two teens using them and it’s just not sturdy or quality. The mattresses (all 3)had to be replaced. This was a BIG financial purchase for us and just feel so disappointed. I have since made sure 2 friends didn’t use this company based on my experience and also having them come and see in person & deeming it cheap. We had ikea bunk beds for $200 that lasted longer and felt more stable. We bought the extra support beam for added weight, but the 4 legs on the seem like toothpicks. It shakes and wobbles…. This is not a part of assembly (husb is a licensed contractor) it’s the product.