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Dressage Extensions Reviews - 447 Reviews - 9.0/10

Jan 8, 2025
Since 1982, Dressage Extensions has been Partners in Performance for dressage riders across the United States. The family-owned and operated Company was established with the goal of providing European-influenced products specifically for dressage horses and riders at all levels, from Training to FEI. Dressage Extensions is a proud sponsor of the United States Dressage Federation as well as their Group Member Organizations who champion the success of the sport.

Dressage Extensions Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.3 /10
Product Selection8.7 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%76%

Neutral

14%17%

Negative

5%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Dressage Extensions

Showing 1 - 20 of 447

MCS

Site Experience Feedback

Dec 21, 2024

vary helpful customer service


Post-Delivery Feedback

Jan 07, 2025

The customer service rep at DR was great. I didn't even know that the product I ordered (Gel Bands) existed, but told the CSR about the problem I was experiencing (brand new dressage boots, very painful at my ankles) and she researched and found exactly what I needed. The order took a bit longer to arrive than I expected, but that wasn't an issue for me.

NielK

Post-Delivery Feedback

Jan 04, 2025

Easy to order ; came in a timely fashion and just love the new stirrups

Helena

Site Experience Feedback

Jan 02, 2025

I continue to enjoy this store both online and in person.

Online Shopper

Site Experience Feedback

Jan 02, 2025

Easy to use, checkout indicated PayPal but the button didn't work. would have like to use PayPal

Christie

Site Experience Feedback

Dec 31, 2024

Easy online shopping.

Mimi

Site Experience Feedback

Dec 31, 2024

Straightforward

Daisy

Site Experience Feedback

Dec 31, 2024

Everything went very smoothly. I was pleasantly surprised.

Beedee

Site Experience Feedback

Dec 31, 2024

Very easy to Navigate

Nugget

Site Experience Feedback

Dec 31, 2024

I was a little confused about using a gift card for my purchase but I called the store and they were very helpful and nice

Online Shopper

Site Experience Feedback

Dec 30, 2024

my experience was just fine. I found what I wanted and made the purchase.

Online Shopper

Site Experience Feedback

Dec 30, 2024

It was easy to navigate this website. Everything was clear. Sizes and colors available were brought to the readers attention at first look at each product

Kelly

Site Experience Feedback

Dec 29, 2024

Great

Online Shopper

Site Experience Feedback

Dec 29, 2024

Great way to spend Christmas cash

AFDressage

Site Experience Feedback

Dec 28, 2024

Everything went as expected

katzen

Site Experience Feedback

Dec 27, 2024

not clear how to use a gift card--live chat helpful to resolve.

Mads

Site Experience Feedback

Dec 27, 2024

This was my first time using Dressage Extensions. I received a gift card from the USDF. The website was very easy to navigate. And I will definitely use this merchant again in the future. Thank you!

Luie

Post-Delivery Feedback

Dec 27, 2024

what i ordered came on time and was high quality.

Online Shopper

Post-Delivery Feedback

Dec 27, 2024

good products

Online Shopper

Site Experience Feedback

Dec 26, 2024

Great selection, first bridle did not look as good in person and patent leather was wrinkled right away. Returned that item and bought a different bridle.

LM

Site Experience Feedback

Dec 08, 2024

No


Post-Delivery Feedback

Dec 26, 2024

Great quality and lots of products to choose from. Never heard back from my email request but would still recommend this company.