Online Shopper
Post-Delivery FeedbackNov 1, 2025
I am a studio director with a studio account and store, and my studio is also run under a major non-profit. We send our students and parents to purchase often. We were not notified that Capezio had acquired DDS or given the opportunity to stock up (minus the tights sale that was too early in the season for us). When I saw the leotard/tight sale advertised via my personal email, I went on online and began adding our studio tight order. Once I logged in under my studio account, much to my surprise, tights were not only full price but actually more expensive than before! The price difference being $2 to over $7.I did call, had a live chat and also emailed. All of which I got a response as "just log out and order not under your studio". Unfortunately, that is not an option for non-profit businesses and can put our tax-exempt status into question. While customer service was quick to respond, they could not help me in any way, and did not feel as though it was a big deal. Now I am sitting on over 100 pairs of theatricals tights that I cannot use this year, as there was not enough stock on Monday in order to complete this year's order. Instead, I went back to Weissman and ordered 350+ pairs of tights from them, with a second order to follow soon.
When you are a company who sells to studios AND that studio sends you a lot of business, you SHOULD be taking care of those studios first! Why were studios not given a "heads up" to the change, and the opportunity to take advantage of the $2 sale. Why was that sale reserved ONLY for the general public? I was only able to snag a few leotards for my own child. My order should have been THOUSANDS of dollars.
I can tell you honestly that this experience was just about enough for me to cancel my studio store online and open one elsewhere. Not only was it frustrating but it spent precious time I did not get to spend with my family over the weekend, trying to resolve this issue. I will now have to eat the cost on all my current inventory, which I cannot use, since our new tights will not match. And this is after JUST being convinced to switch to DDS last year. Last year when I ordered, I thought it would be convenient for parents to just order their own replacements. Then the box came and every size, color and style was randomly tossed in. It took 2 staff over an hour just to organize them. I thought that was unprofessional at best. But this just really shows where your loyalty is. And it's not to the studio owners/directors.