Online Shopper
Post-Delivery FeedbackAug 26, 2025
I was so excited to see my order arrived ahead of schedule. When I opened and reviewed the packing slip, I noticed that even though I applied a coupon code and the top portion showed that three shipping had been deducted, it was added on again on the bottom portion with no explanation. I looked for a number to call but it was difficult to find the correct information. I tried to call support but was unable to get ahold of anyone.
I opened my order and noticed immediately that the shoes were several sizes too small. I had followed the recommended sizing information on the website so I was REALLY disappointed. I immediately started the return process, which was simple and convenient, but said they would refund all but their $6 restocking fee. So not only did they charge me $10 shipping they were supposed to remove, now had to pay a fee for following their recommendation. That'll teach me to buy online! I will never trust this company again, and will gladly tell those that recommended it to me about how terrible this experience was!