Toolstoday Detailed Ratings - Customer Satisfaction

Jan 18, 2019
ToolsToday is one of the world's leading destinations for industrial quality cutting tools used by woodworking professionals & enthusiasts, architects, sign builders, cabinetmakers, stage & set builders. We offer solutions for woodworking, plastics, aluminum, composite, aviation, boating, recreational vehicles, ski & snowboard industries. Our number one job is to help you advance your business. We provide one of the largest assortment of cutting tools - all at the lowest prices. We offer tools for: CNC, table & hand-held routers, table, sliding & miter saws, shaper and boring machines. Our extensive selection contains: brazed, solid & insert carbide router bits, saw blades, shaper cutters and boring bits. Our tools are perfect for cutting: wood, laminate, melamine, plastics, aluminum, composites, honeycomb composites, foam, solid surface and steel. We are driven by our 100% customer satisfaction guaranty, we work 24/7 to anticipate our customers' needs by offering simple solutions to complex problems. We accomplish this by having the tools you need, in-stock and ready to ship the same day. Our pride is built on our customers creative success. Let us help you grow!

Rating Overview

Go to all Toolstoday reviews
Overall Satisfaction:

9.5 out of 10

Would Shop Here Again:

9.5 out of 10

Likelihood To Recommend:

9.5 out of 10

Overall Rating Past 3 Months Past Month


82% 81%


14% 14%


4% 5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ratings For Site & Shopping Experience

8.9 out of 10

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges
Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

Ratings After Purchase Has Been Made

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

10.0 out of 10

Returns Process

Satisfaction with the returns process