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The Blue Rooster Company Reviews - 252 Reviews - 9.6/10

Jan 9, 2025
The Blue Rooster Company is a manufacturer of outdoor fireplace chimineas located in Nevis, Minnesota, United States. They design and manufacture the best-made, longest-lasting chimineas available.
Circle of Excellence - The Blue Rooster Company

2023
Winner

Circle of
Excellence

6 years

The Blue Rooster Company Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.7 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%81%

Neutral

11%16%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Blue Rooster Company

Showing 1 - 20 of 252

NH

Site Experience Feedback

Dec 29, 2024

I was quite favorably impressed. Easy to understand and very descriptive along with very good pictures.


Post-Delivery Feedback

Jan 08, 2025

Exceptionally pleased with the product and timely delivery.

Florida Girl

Site Experience Feedback

Jan 04, 2025

It was easy. Thank you

Joel from GA

Site Experience Feedback

Jan 03, 2025

my experience online was error free and straight forward.

TS

Post-Delivery Feedback

Jan 03, 2025

So far, the prairie has been an excellent purchase. The only let down I had was the size of the chimenea. For the price I was hoping it had a larger chamber and overall size. I do recognize the dimensions were listed but did not get out a tape measure for representation. With this unit being the larger of the two and the cost I was just hoping for more. Real quality unit and well made.

Barbara

Site Experience Feedback

Dec 20, 2024

Always excellent!


Post-Delivery Feedback

Dec 29, 2024

Have ordered multiple times. Over the years, they have maintained very reasonable prices and the quality of their pinon is consistent. It is easy to order, and is shipped quickly and packaged well. Love doing business with The Blue Rooster!

Smith

Site Experience Feedback

Dec 28, 2024

I only ordered the catalog, the article was very helpful but prices seem very high

Dave

Post-Delivery Feedback

Dec 26, 2024

Great product and easy to order.

BluecollarJoe

Site Experience Feedback

Dec 26, 2024

I didn't like that they redid their website and did not keep my information for warranty issues. Love the first one I bought, which is why I am buying a 2nd one.

Online Shopper

Site Experience Feedback

Dec 16, 2024

Good website! In my opinion, the only thing to make the website better would be to make the comparing products page a little easier to find.

Sal

Site Experience Feedback

Dec 08, 2024

Have only had good experience with your company


Post-Delivery Feedback

Dec 24, 2024

Fast delivery, always accurate. Love the product.

Online Shopper

Post-Delivery Feedback

Dec 23, 2024

Haven’t opened the product yet. It a Christmas gift

The Sassers

Site Experience Feedback

Dec 22, 2024

Found exactly what I was looking for. A long term well built chiminea.

Loli

Site Experience Feedback

Nov 29, 2024

Great looking website and products


Post-Delivery Feedback

Dec 19, 2024

I first ordered a Venetian but after the order was complete my husband said I ordered the wrong one. So I called and talked to a lovely woman who cancelled my first order and reordered my Casita. Then a week alater it showed up on my doorstep. So thank her for me she is a keeper.

mitch

Site Experience Feedback

Dec 17, 2024

had no problems waiting on the stove

Online Shopper

Site Experience Feedback

Nov 30, 2024

We have used Blue Rooster for several years and will continue to use you.

The Happy Camper

Site Experience Feedback

Dec 16, 2024

The online purchase was very smooth and easy to use. Good selection of real live pictures as well to help see it in its real environment. Most company’s only post only 1 or 2 pictures with a white back ground. Called your customer service line as well as I had a few questions. They were very polite and professional. Over all experience so far has been Amazing. Thank you. Unfortunately service like this is becoming more rare now a days.

Doug

Site Experience Feedback

Dec 15, 2024

Great

noname

Site Experience Feedback

Dec 15, 2024

had trouble checking out

Online Shopper

Site Experience Feedback

Dec 15, 2024

I had to re-enter my delivery information several times because PayPal link does not work!

Online Shopper

Site Experience Feedback

Dec 13, 2024

I had zero issues and checkout went quick and easy.