The Blue Rooster Company Reviews - 252 Reviews - 9.6/10
2023
Winner
Circle of
Excellence
6 years
The Blue Rooster Company Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.7 /10 |
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 81% |
Neutral | 11% | 16% |
Negative | 3% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for The Blue Rooster Company
Showing 1 - 20 of 252
NH
Site Experience Feedback
Dec 29, 2024
I was quite favorably impressed. Easy to understand and very descriptive along with very good pictures.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NH
Post-Delivery Feedback
Jan 08, 2025
Exceptionally pleased with the product and timely delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Florida Girl
Site Experience Feedback
Jan 04, 2025
It was easy. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joel from GA
Site Experience Feedback
Jan 03, 2025
my experience online was error free and straight forward.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
TS
Post-Delivery Feedback
Jan 03, 2025
So far, the prairie has been an excellent purchase. The only let down I had was the size of the chimenea. For the price I was hoping it had a larger chamber and overall size. I do recognize the dimensions were listed but did not get out a tape measure for representation. With this unit being the larger of the two and the cost I was just hoping for more. Real quality unit and well made.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Barbara
Site Experience Feedback
Dec 20, 2024
Always excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barbara
Post-Delivery Feedback
Dec 29, 2024
Have ordered multiple times. Over the years, they have maintained very reasonable prices and the quality of their pinon is consistent. It is easy to order, and is shipped quickly and packaged well. Love doing business with The Blue Rooster!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Smith
Site Experience Feedback
Dec 28, 2024
I only ordered the catalog, the article was very helpful but prices seem very high
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Dave
Post-Delivery Feedback
Dec 26, 2024
Great product and easy to order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BluecollarJoe
Site Experience Feedback
Dec 26, 2024
I didn't like that they redid their website and did not keep my information for warranty issues. Love the first one I bought, which is why I am buying a 2nd one.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 16, 2024
Good website! In my opinion, the only thing to make the website better would be to make the comparing products page a little easier to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sal
Site Experience Feedback
Dec 08, 2024
Have only had good experience with your company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sal
Post-Delivery Feedback
Dec 24, 2024
Fast delivery, always accurate. Love the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 23, 2024
Haven’t opened the product yet. It a Christmas gift
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
The Sassers
Site Experience Feedback
Dec 22, 2024
Found exactly what I was looking for. A long term well built chiminea.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Loli
Site Experience Feedback
Nov 29, 2024
Great looking website and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Loli
Post-Delivery Feedback
Dec 19, 2024
I first ordered a Venetian but after the order was complete my husband said I ordered the wrong one. So I called and talked to a lovely woman who cancelled my first order and reordered my Casita. Then a week alater it showed up on my doorstep. So thank her for me she is a keeper.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
mitch
Site Experience Feedback
Dec 17, 2024
had no problems waiting on the stove
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
We have used Blue Rooster for several years and will continue to use you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Happy Camper
Site Experience Feedback
Dec 16, 2024
The online purchase was very smooth and easy to use. Good selection of real live pictures as well to help see it in its real environment. Most company’s only post only 1 or 2 pictures with a white back ground. Called your customer service line as well as I had a few questions. They were very polite and professional. Over all experience so far has been Amazing. Thank you. Unfortunately service like this is becoming more rare now a days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Dec 15, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
noname
Site Experience Feedback
Dec 15, 2024
had trouble checking out
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 15, 2024
I had to re-enter my delivery information several times because PayPal link does not work!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 13, 2024
I had zero issues and checkout went quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »