Crutchfield Reviews - 4,213 Post-Delivery Reviews - 9.5/10

Most Current Certification:

Jun 18, 2026

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Crutchfield Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence

2025 Winner Platinum Circle of Excellence

26 years

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Post-Delivery Feedback - 4,213 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.5out of 10

Likelihood To Recommend:

9.6out of 10

Overall Rating	Past 3 Months	Past Month
Positive	91%	91%
Neutral	5%	6%
Negative	4%	3%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.6 out of 10

Site Experience Feedback - 24,830 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	90%	89%
Neutral	9%	9%
Negative	1%	1%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

Recent Reviews for Crutchfield

Showing 20001 - 20050 of 29,043

David s
Post-Delivery Feedback
Oct 20, 2025
Tremendous shopping experience. Very easy and comprehensive product specifications
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Adam G
Site Experience Feedback
Oct 20, 2025
Overall good experience, simple and easy to find items.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
j
Site Experience Feedback
Oct 20, 2025
its always easy with crutchfield
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2025
Great purchasing experience.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
dvic
Site Experience Feedback
Oct 20, 2025
Finding the product was easy, ordering easy, no complaints at all
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Lespo
Post-Delivery Feedback
Oct 20, 2025
All good. Found a very comparable item to one I had. Happy with my purchase!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Alex
Site Experience Feedback
Oct 20, 2025
Interaction felt resourceful, I’m buying a stereo upgrade for my brother. The unit is an Atoto x10 for his Nissan, and found the parts necessary for them here on crutchfield. I’ll have to see if the Atoto unit in question is any good, as I’ve heard either great things or poor things with no in between 😭. The only true gripe I’ve had so far is finding the appropriate faceplate to fit the proprietary dimensions of Atoto’s units, but I digress. The Maestro system I bought here is going to make the stereo work wonderfully as it assumes full wheel button control. However, if it doesn’t work right - I’d only have the Atoto stereo to blame!
Overall Rating: N/A
Would Shop Here Again: 7
Likelihood To Recommend: N/A
Full ratings for this review »
Alpine7825
Site Experience Feedback
Oct 20, 2025
Able to locate speakers I need at a good price no complaints
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dakota
Site Experience Feedback
Oct 20, 2025
Easy to find the products I needed and fair prices.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 20, 2025
The HDMI Splitter worked without any changes to the default settings. Good quality product.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Justin
Post-Delivery Feedback
Oct 20, 2025
I had no bad experiences whatsoever the experts I called helped me so much and were super knowledgeable and quick!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Ed
Site Experience Feedback
Oct 20, 2025
Articles were informative.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2025
My advisor had great ideas
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ken
Site Experience Feedback
Oct 20, 2025
I love to browse on your website. There are so many great features that are helpful in making a decision.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Madisonguy1111
Site Experience Feedback
Oct 20, 2025
Customer service was amazing in helping find the correct speaker connectors
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Festus105
Site Experience Feedback
Oct 20, 2025
Alwyas easy to find what I'm looking for.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Brother Ed
Site Experience Feedback
Oct 20, 2025
Easy to navigate site
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Brian
Site Experience Feedback
Oct 20, 2025
Was able to look up my vehicle, select what speaker I wanted to replace, pick out what I wanted. Very user friendly
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Nomar Cracklesond
Site Experience Feedback
Oct 20, 2025
Experience with the website was really good. It is often easy to default to places like Amazon but in doing research I was not confident I would get exactly what I needed for my vehicle in the timeframe that I wanted. Crutchfield's website tools made me confident I'm getting what I want/need for my vehicle and that the sizes of equipment should bolt right in with ease. Not to mention I can have it in a couple of days time. I now know what Im doing after work on Wednesday!
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
nei
Site Experience Feedback
Oct 20, 2025
i love it
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Greg
Site Experience Feedback
Oct 20, 2025
After chatting with Charles he made my decision easier. Only thing that doesn’t make sense is veteran owned company that doesn’t offer military discount you should fix that
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Gp
Site Experience Feedback
Oct 20, 2025
All good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Elect.
Site Experience Feedback
Oct 20, 2025
Great experience, caught my mistake, thanks
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Bri
Site Experience Feedback
Oct 20, 2025
Crutchfield is my go to for audio for cars! I've recommended people to crutchfield successfully in the past as well :)
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Gary
Site Experience Feedback
Oct 20, 2025
Experience was good, although shipping charges to Richmond seemed a bit high to me. But, I used my credits to cover that cost.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 20, 2025
The sub just not what I expected
Overall Rating: 6
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Marc
Site Experience Feedback
Oct 20, 2025
AS always, product was easy to find, information was through and price was right
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Chad
Site Experience Feedback
Oct 20, 2025
Crutchfield's site is easy to navigate and the recommends useful accessories for instillation.Their comprehensive fit guides for car stereos were a huge help.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Artsun
Site Experience Feedback
Oct 20, 2025
The product range is very comprehensive. The purchasing experience is very easy. There is a wide selection and a variety of payment methods. Thank you for your help.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2025
very easy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ash
Post-Delivery Feedback
Oct 20, 2025
Bought this radio to replace my last one I got from Crutchfield which constantly skipped. I had contacted support and they suggested I check for shorts, I replaced my entire speaker system and the problem continued. Crutchfield then told me to talk to Maestro because it was likely the RR2 module, the folks at Maestro said this sounds like a radio issue not them. So after being sent for a loop, I decided to deal with my 800$ lemon for 2 years before now finally being able to afford a new head unit after shattering the screen in anger from it not working as intended. Upon taking apart my old radio, I found YOUR READY HARNESS was actually most likely the issue since the copper was half pulled out on several lines, even ones they didn't ask me to test for shorts originally... I refuse to pay for your "quality assured" ready harnesses again and just snipped the old one out 1 at a time to color match to the new radio while making sure to replace EVERY SINGLE connection you made. Anyway, new radio is now in and seems to be working fine, no skipping yet. Besides my previous issues with my Sony head unit, this time I had a pretty alright time with this one and I'm currently happy with it...unless the skipping starts up again...
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: 7
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Dandy
Site Experience Feedback
Oct 20, 2025
Great selection at competitive prices and easy website navigation
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
907Scotty
Post-Delivery Feedback
Oct 20, 2025
I ordered vehicle specific instructions in a pdf format. I found the instructions to be helpful though a video would be useful. Also, in this case, the instructions were less than complete. For instance, regarding the installation of dash speakers, the instructions covered the process for the dash on the driver’s side but not the passenger side: “not researched.” I think that it would be appropriate to disclose to the buyer that the instructions are not fully complete. I am a long time customer of Crutchfield with my first purchases during my teenage years. I’m now 70 years old.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Zach
Site Experience Feedback
Oct 20, 2025
It was great and I was able to find exactly what I need
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Bill
Post-Delivery Feedback
Oct 20, 2025
These speakers topped my expectations !
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
hopZ28
Site Experience Feedback
Oct 20, 2025
The customer service is top notch, the best around. Product knowledge far exceeds expectations.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dennis
Post-Delivery Feedback
Oct 20, 2025
None
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Sollo
Site Experience Feedback
Oct 20, 2025
good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dave
Post-Delivery Feedback
Oct 20, 2025
I recently ordered the Pioneer TS-A693CH, TS-A653CH, and TS-A879 speakers along with all the installation kits needed for my 2019 Ford F-150 Super Crew, and I couldn’t be happier with the experience. Crutchfield made the entire process effortless, the website is very intuitive and helped me find the right fit for my truck to ensuring I had every wiring harness and mounting bracket I needed for a clean installation. Shipping was fast and well-packaged, and everything arrived in perfect condition. The included installation guides were extremely helpful and made the upgrade process smooth and frustration-free. The new Pioneer speakers sound fantastic, clear highs, solid mids, and a noticeable improvement in overall sound quality compared to the factory setup. Crutchfield’s website provided great selection and attention to detail (required installation accessories for my truck) really set them apart. I’ll definitely be coming back for future audio upgrades. Highly recommend Crutchfield to anyone looking for quality products, expert advice, and reliable delivery!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Clarence
Post-Delivery Feedback
Oct 20, 2025
I have ordered from Crutchfield multiple times over the years and have always had great outcomes. On this occasion I contacted customer support before placing my order to get clarification on return policy, and my questions were completely resolved. My shipment of a car radio and accessories arrived a day ahead of schedule, instructions were great, installation went well, and everything functioned perfectly right away. Crutchfield has always had great products and service and has been great to do business with.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
mhonzell
Post-Delivery Feedback
Oct 20, 2025
To be fair, I purchased a iLX670S (radio) for my RV. When I had a question about a safety interlock that did not seem to be operating correctly, the technician was not able to give specifics since they do not deal with RVs. I gathered enough information I was able to figure out I had a loose wire and fixed it.
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 10
Customer Support: 5
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2025
Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sully
Post-Delivery Feedback
Oct 20, 2025
Every purchase i have ever made has been excellent from customer service to delivery and install help!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Dean
Post-Delivery Feedback
Oct 20, 2025
Great Company.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
MG
Post-Delivery Feedback
Oct 20, 2025
Best selection and price, no other place offers the knowledge and help that Crutchfield has! Plus all the necessary items to install your purchase are included free !
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Todd
Post-Delivery Feedback
Oct 20, 2025
The product was delivered on time and in excellent condition. The sound bar has an excellent overall sound quality and has been reliable.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 20, 2025
Everything exceptional
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2025
I ordered three subwoofers early on a Monday using my phone in about 1 minute. I’ll have them on Wednesday. What’s not to love?
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Streach
Site Experience Feedback
Oct 20, 2025
Nice and easy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Rafael
Post-Delivery Feedback
Oct 19, 2025
The ar fit tool did not recommend the speaker I wanted so I order the recommendation thinking that was correctbbut it was not. When I checked the owner manual it said it did fit in my car! So I called Cruchfiled support and they shipped the speakers I wanted with the correct parts. Lesson here is check the owner manual for the speaker you want to make sure it will fit. The selection tool is not always right.
Overall Rating: 5
Would Shop Here Again: 9
Likelihood To Recommend: 10
On Time Delivery: 8
Customer Support: 8
Full ratings for this review »