Crutchfield Reviews - 4,211 Post-Delivery Reviews - 9.5/10

Most Current Certification:

Jun 13, 2026

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Crutchfield Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence

2025 Winner Platinum Circle of Excellence

26 years

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Post-Delivery Feedback - 4,211 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.5out of 10

Likelihood To Recommend:

9.6out of 10

Overall Rating	Past 3 Months	Past Month
Positive	91%	91%
Neutral	5%	6%
Negative	4%	4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.7 out of 10

Site Experience Feedback - 24,842 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	90%	89%
Neutral	9%	9%
Negative	1%	2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

Recent Reviews for Crutchfield

Showing 101 - 150 of 29,053

Ash
Site Experience Feedback
Jun 11, 2026
It's a great website and super helpful to a person like me who doesn't know too much. But I had a coupon code and no where to put it.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Smiley
Site Experience Feedback
Jun 11, 2026
I loved it start to finish
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Chieftain
Site Experience Feedback
Jun 11, 2026
I like it offered $2 discount if i was in no rush for shipping
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
no good freebies
Post-Delivery Feedback
Jun 11, 2026
The "free gift" included speaker adapter harnesses were not long enough for the Impreza door speakers and did not work with the factory plug without modification. Other than that everything was great. The Sony BT/CD player is great and the kicker speakers fit perfectly.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
ECS
Site Experience Feedback
Jun 11, 2026
Bought speaker cables from nice selection
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
drax
Site Experience Feedback
Jun 11, 2026
great
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 4
Full ratings for this review »
Makitez
Site Experience Feedback
Jun 11, 2026
my experience was awesome and easy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jschnet
Site Experience Feedback
Jun 11, 2026
Great
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Best DIY source for Car Audio upgrades
Site Experience Feedback
Jun 11, 2026
Good website. I was looking for a bright sound with good bass and high sensitivity l. I wish I could sort by Crutchfield Bass score. For sensitivity, there are mix of 1V or 2.83V numbers - comparing them is difficult. I wish I could sort by sensitivity after correcting for the input voltage.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 11, 2026
all good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
g
Site Experience Feedback
Jun 11, 2026
hhhh
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
sheepo
Site Experience Feedback
Jun 11, 2026
Returning buyer to get more speakers, the shipping is incredibly quick and customer support is fantastic. Wouldn't buy from elsewhere.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Nando
Post-Delivery Feedback
Jun 11, 2026
I would recommend Crutchfield, gladly. I pretty happy with my new radio, so far. The only real problem I had with the process was that although I used the ReadyHarness service (because I had no idea what I was doing or getting into), I was sent an incomplete harness with the initial delivery. I did not have a clear way to wire in the OEM rear camera even though I think I was pretty explicit in the initial order that was what I wanted. That said, the correction service was excellent. The problem was identified and I was sent the corrective part quickly and was able (with some extra help, also quick and excellent) to wire it in myself. The technical help from and especially the photos I was sent were very helpful to me. That brings me to me a second point that, while I was able to work out the wiring instructions, it might be worth investing in some more visually explicit wiring instructions (diagrams of the harnesses and what they connect to) perhaps as part of the ReadyHarness service as a value added. Even as I write it, I'm sure you've thought of this before and I realize that may be extremely difficult because of the volume of specific (and changeable) cars and specific radios to match. As much as I hate it, it might be one of those things that a generative AI might be able to create on the fly better than a human (as a tool for your humans to use rather than to replace them). For me, the photos that I was sent were REALLY helpful and I think diagrams would be, too.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Great service
Post-Delivery Feedback
Jun 11, 2026
Everything came in a timely manner with the exception of item I guess after I purchased it. The item was sold at so now im waiting on it to become available again so it can ship but other then the item is on back order the experience was wonderful will order again in the near future.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
Rob
Site Experience Feedback
Jun 11, 2026
Please do not share my name or shopper information with anyone else. I have never had a problem communicating with Crutchfield.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jlyons82
Site Experience Feedback
Jun 11, 2026
Always have a positive experience shopping with Crutchfield.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mikey
Site Experience Feedback
Jun 11, 2026
Remodeling a house and until recently I was not well informed of the latest gear. Crutchfield provided answers to all my questions Im confident I have the equipment that I need.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
RDD
Site Experience Feedback
Jun 11, 2026
It was easy.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 11, 2026
The installed payment options do not work. I unfroze my credit on all 3 credit agencies, have a FICO score over 830, and denied immediately. When I check the credit agencies, there are no recent inquiries.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Puerto Rico Rav4
Site Experience Feedback
Jun 11, 2026
Great experience. Nice to get the wiring harnesses for free. Great information about my car so I could be confident the speakers would fit.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
rj
Post-Delivery Feedback
Jun 11, 2026
The speaker buckets were incorrect for this car, the online tech tried to be helpful but the crutchfield catalog did not adequately cover the speakers for this particular model as this 2004 civic is different depending on which country it was made. They did not go above and beyond to satisfy this issue. Professionally installed.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Noltez
Site Experience Feedback
Jun 11, 2026
The customer service reps I dealt with via Chat were exceptional. I was able to explain my problem (matching OEM), and they had a solution in minutes.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
Scott
Post-Delivery Feedback
Jun 11, 2026
Speakers did not fit without making a special baffle plate for each one.
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
TruckinDaddy
Site Experience Feedback
Jun 11, 2026
Overall great experience. I remember the install kits being a lot less expensive last time I bought them but I know what I’m getting is going to be exactly what I need so I’m ok with the price. I even spent the extra 28 dollars for the quick connect part to save me time and headaches. They really go above and beyond for customer support
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
JB
Post-Delivery Feedback
Jun 11, 2026
I needed speakers for my truck, the Crutchfield web page was very easy to use with vehicle make/model, showing only what fit my truck front and rear. Speakers fit great and sound good for the money.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Goonies721
Post-Delivery Feedback
Jun 11, 2026
I love the way Crutchfield rate their speakers, it really help me make a decision and they are really accurate about their rate
Overall Rating: N/A
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Edison
Site Experience Feedback
Jun 11, 2026
Was able to navigate directly to products and learn what the specs were. The experience was great.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Johnny Hair
Site Experience Feedback
Jun 11, 2026
It made it super easy, payment options were great.10/10!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Will
Post-Delivery Feedback
Jun 11, 2026
They treat me will good
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
ToriA
Site Experience Feedback
Jun 11, 2026
It listed all the parts that i needed in order to get the radio to fit in the truck and listed all the wires and tools i would need which made this so much easier!! I will definitely be coming back to order some door speakers!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Always solid!
Post-Delivery Feedback
Jun 11, 2026
I have been using Crutchfield since the 80's. I like the ease of ordering, the free on time delivery, and the customer support when needed.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
MaximusDecimus
Post-Delivery Feedback
Jun 11, 2026
It was a great experience. Easy to find what I needed, prices were great, and Delivery was fast and actually a day early which was sweet
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Milton
Site Experience Feedback
Jun 11, 2026
I've bought all my audio stuff from here since 2015. Any new vehicle I've bought, the stock radio comes out and aftermarket radio goes in.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Nickatnight
Site Experience Feedback
Jun 11, 2026
Easy to find what I was looking for
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Elmo
Site Experience Feedback
Jun 11, 2026
easy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dex
Site Experience Feedback
Jun 11, 2026
👍
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dean
Site Experience Feedback
Jun 11, 2026
Simple, quick, easy, idiot proof.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 11, 2026
Sadly I ordered from e bay but was the wrong t harness for my 2012 ford F150 lariat 4 crew cab, lucky my truck is in a repair shop & have no access to it so gives me more time to do a pre install of the Sony xav av4000 unit & yes did program the maestro device super easy, cant wait to get it all up n going.. Thank you & looking forward to future endeavors
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Gordo5point3
Site Experience Feedback
Jun 10, 2026
I enjoyed my first time purchase Easy to find what i needed Will recommend to anyone i know
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jimmy
Post-Delivery Feedback
Jun 10, 2026
I purchased a interface for my GMC Sierra with the Bose system. The interface is a must if you want to ad a after market stereo. I buy from Crutchfield because it's always in stock most stereo equipment, and at a reasonable price.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
mundo
Site Experience Feedback
Jun 10, 2026
easy to use, no problems
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Minneapolis
Site Experience Feedback
Jun 10, 2026
I thought I was getting an open box item
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kirk Lazarus
Site Experience Feedback
Jun 10, 2026
The website is perfect
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
J-Dawg
Site Experience Feedback
Jun 10, 2026
The Crutchfield website is responsive and well put together. The amount of orginized and detailed information is wonderful and incredibly useful. Whithout spending hours upon hours of doing labourous research, i was able to find speaker that world work in my vehicle and match my tastes and need.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Steve
Site Experience Feedback
Jun 10, 2026
I liked the ability to see reviews and videos. Comparison feature is good.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
whatever
Site Experience Feedback
Jun 10, 2026
I called to talk with someone 3 times and pressed 1 to be called back...waited 2 to 3 hours and was not called back...would of been good to talk to someone about what I needed because I'm elderly and know little about stereo equipment...
Overall Rating: 6
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
J
Site Experience Feedback
Jun 10, 2026
I appreciate that you guys offer all hardware needed to install radio unit
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Square Pants
Site Experience Feedback
Jun 10, 2026
everything went smooth except trying to use my paypal
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Yellowsnotty
Site Experience Feedback
Jun 10, 2026
Good experience, no negatives!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Steve
Post-Delivery Feedback
Jun 10, 2026
Everything worked the way it should have
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »