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Crutchfield Customer Reviews

Crutchfield holds a 9.6/10 overall rating and 4,283 verified post-delivery reviews on Bizrate.

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Most Current Certification:
Aug 26, 2026
Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Crutchfield Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - Crutchfield

2025 Winner Platinum Circle of Excellence

26 years

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Post-Delivery Feedback - 4,283 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating		Past 3
Months		Past
Month
Positive rating icon

Positive

91%90%
Neutral rating icon

Neutral

6%8%
Negative rating icon

Negative

3%2%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.8 out of 10

Site Experience Feedback - 24,949 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating		Past 3
Months		Past
Month
Positive rating icon

Positive

90%90%
Neutral rating icon

Neutral

9%9%
Negative rating icon

Negative

1%1%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

Recent Reviews for Crutchfield

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