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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1361 - 1380 of 5,082

ACSr

Site Experience Feedback

Aug 27, 2024

Not bad at all. Please offer Apple Pay

Online Shopper

Site Experience Feedback

Aug 18, 2024

my overall experience was excellent, the browser moved quickly here was no undue delay.

Chris

Site Experience Feedback

Aug 27, 2024

It was good

Online Shopper

Site Experience Feedback

Aug 27, 2024

Would like more options, but liked the deals.

Online Shopper

Site Experience Feedback

Aug 27, 2024

Good

Online Shopper

Site Experience Feedback

Aug 27, 2024

I was easy to find.

Yani

Site Experience Feedback

Aug 27, 2024

It was great , I wasn’t able to find grey uniform bottoms anywhere else for a reasonable price. I am very grateful to be able to get all of my child’s uniforms at once instead of having to search .

LELE

Site Experience Feedback

Aug 27, 2024

i HOPE TO RECEIVE A GOOD SHOOPING FOR MY SON.

jul

Site Experience Feedback

Aug 27, 2024

I didn't find a size details otherwise good

IW

Site Experience Feedback

Aug 27, 2024

Good, shipping cost too high

Amy

Site Experience Feedback

Aug 27, 2024

Wish I had more dress options like there are available in stores.

Phay phay

Site Experience Feedback

Aug 27, 2024

I don't have any complaints besides I believe the prices can go down just a tad bit or no tax on all items bought from the store

Eazie

Site Experience Feedback

Aug 27, 2024

Easy I love cookies

Kiaa

Site Experience Feedback

Aug 27, 2024

It was easy to navigate. Great prices. Good Coupons

Uniquemimi

Site Experience Feedback

Aug 27, 2024

It was a first time experience I'll definitely be ordering from here again.

Sheesh

Site Experience Feedback

Aug 27, 2024

It’s a good deal

Z

Site Experience Feedback

Aug 27, 2024

.

meastmond16

Site Experience Feedback

Aug 27, 2024

it was easy to use the price was on the higher end.

Kay

Site Experience Feedback

Aug 27, 2024

It was really good! The prices were amazing

AM

Post-Delivery Feedback

Aug 27, 2024

Ordered two jumpers for my daughter 8/15, paid for rushed shipping and have YET to receive my items, as well as no date for when it will be shipped! I called to discuss the matter and a “complaint” has been filed, still no update or resolution on the matter and I have no items nor a refund. This is absolutely ridiculous and I will not be utilizing this site in the future.