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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1341 - 1360 of 5,082

East18 keya

Site Experience Feedback

Aug 28, 2024

Pretty fast and easy to make online purchases

Big Fish

Site Experience Feedback

Aug 28, 2024

The website was fine and easy to navigate

๐Ÿ‘

Site Experience Feedback

Aug 28, 2024

๐Ÿ‘

Didthat

Site Experience Feedback

Aug 28, 2024

It was great today

T

Site Experience Feedback

Aug 28, 2024

Interaction was good

Online Shopper

Site Experience Feedback

Aug 28, 2024

Need more pictures to understand the quality of the clothes for first time users and more reviews too.

Msbird

Site Experience Feedback

Aug 28, 2024

It was perfect, easy to find items through filtering process

Rissa Smith

Site Experience Feedback

Aug 28, 2024

easy

All for the kids

Site Experience Feedback

Aug 28, 2024

Fast delivery Correct orders no problems

Mom Shay

Site Experience Feedback

Aug 28, 2024

The website is great, no issues with the selection and purchase of items. Shipping costs are high relative to other merchants.

Online Shopper

Site Experience Feedback

Aug 28, 2024

So far good

KITTY

Site Experience Feedback

Aug 28, 2024

Very easy to navigate

Dime

Site Experience Feedback

Aug 28, 2024

Very easy and helpful. All I have to do is wait and receive my order. Cookies always make shopping easy and worth it.

meli

Site Experience Feedback

Aug 28, 2024

it was easy to follow through, and easy to find what I was looking for. The products are well organized and easy to tape.

Dani

Site Experience Feedback

Aug 28, 2024

Absolutely love this website, Always great prices brands etc !!! Iโ€™m grateful for this honestly.

Angie

Site Experience Feedback

Aug 28, 2024

it was okay i was just not able to find green uniform pants size 7

Online Shopper

Site Experience Feedback

Aug 28, 2024

First time ordering online great experience

Ebony B

Site Experience Feedback

Aug 18, 2024

I had no issues with this experience. Everything was fast, easy, and I found everything I needed.

Online Shopper

Site Experience Feedback

Aug 28, 2024

Very easy and organized. I recommend!!

Online Shopper

Site Experience Feedback

Aug 27, 2024

Shipping code was entered but was not applied when I submitted/ placed order. Other than that it was a good shopping experience.