Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1321 - 1340 of 5,082

sherri

Site Experience Feedback

Aug 29, 2024

good website or kids clothing

Shan

Site Experience Feedback

Aug 20, 2024

I’m always pleased with the selection at cookies. First time using the online purchase option.


Post-Delivery Feedback

Aug 29, 2024

The delivery was on time and the products were great quality.

Kenneth

Site Experience Feedback

Aug 29, 2024

Fast checkout

Alex

Site Experience Feedback

Aug 29, 2024

Fast and easy service

Bren

Site Experience Feedback

Aug 29, 2024

Great options for school uniforms.

Doskey

Post-Delivery Feedback

Aug 29, 2024

Loved the items just need to exchange for different size

MaMorris

Site Experience Feedback

Aug 29, 2024

Visited the store and could not find my sons sizes, workers were helpful though. Was told to check online and many of the sizes were also not available, these items are priced very high such as the sweaters and pants

Troy

Site Experience Feedback

Aug 28, 2024

Loved the experience

Neuro

Site Experience Feedback

Aug 28, 2024

Easy shopping experience.

Sweets

Site Experience Feedback

Aug 28, 2024

I love how the website shows you the current available coupon codes on the home page.

Tash

Site Experience Feedback

Aug 28, 2024

Good

Debz

Site Experience Feedback

Aug 28, 2024

Love the prices

Summer rai

Site Experience Feedback

Aug 28, 2024

Everything was good

Taft

Site Experience Feedback

Aug 28, 2024

Awesome. Returning customer

Renee

Site Experience Feedback

Aug 28, 2024

Love cookies you need to come to Alabama I can not spread the word about you by myself need brick in mirror in Anniston/Oxford area.

Lisa9634

Site Experience Feedback

Aug 17, 2024

Great experience the prices were reasonable and on budget


Post-Delivery Feedback

Aug 28, 2024

They had designer clothing at a great price.The sizes fit my son and were on time

Online Shopper

Site Experience Feedback

Aug 28, 2024

It was good

Med

Site Experience Feedback

Aug 28, 2024

Nothing to add at this time.

Yani

Site Experience Feedback

Aug 28, 2024

Friendly

Chacara

Post-Delivery Feedback

Aug 28, 2024

This was the worst company I ever order from. I paid for rush delivery and still haven't received my order. I called customer service to asked for money back for at least the rush delivery fee. Since I had to go out and buy extra uniforms. She said no and it's not the company fault