Cookie's Kids Reviews - 5,082 Review - 8.7/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 11% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 1321 - 1340 of 5,082
sherri
Site Experience Feedback
Aug 29, 2024
good website or kids clothing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shan
Site Experience Feedback
Aug 20, 2024
I’m always pleased with the selection at cookies. First time using the online purchase option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shan
Post-Delivery Feedback
Aug 29, 2024
The delivery was on time and the products were great quality.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Kenneth
Site Experience Feedback
Aug 29, 2024
Fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Aug 29, 2024
Fast and easy service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bren
Site Experience Feedback
Aug 29, 2024
Great options for school uniforms.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Doskey
Post-Delivery Feedback
Aug 29, 2024
Loved the items just need to exchange for different size
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
MaMorris
Site Experience Feedback
Aug 29, 2024
Visited the store and could not find my sons sizes, workers were helpful though. Was told to check online and many of the sizes were also not available, these items are priced very high such as the sweaters and pants
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Troy
Site Experience Feedback
Aug 28, 2024
Loved the experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Neuro
Site Experience Feedback
Aug 28, 2024
Easy shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sweets
Site Experience Feedback
Aug 28, 2024
I love how the website shows you the current available coupon codes on the home page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tash
Site Experience Feedback
Aug 28, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debz
Site Experience Feedback
Aug 28, 2024
Love the prices
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Summer rai
Site Experience Feedback
Aug 28, 2024
Everything was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Taft
Site Experience Feedback
Aug 28, 2024
Awesome. Returning customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Renee
Site Experience Feedback
Aug 28, 2024
Love cookies you need to come to Alabama I can not spread the word about you by myself need brick in mirror in Anniston/Oxford area.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lisa9634
Site Experience Feedback
Aug 17, 2024
Great experience the prices were reasonable and on budget
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Lisa9634
Post-Delivery Feedback
Aug 28, 2024
They had designer clothing at a great price.The sizes fit my son and were on time
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Med
Site Experience Feedback
Aug 28, 2024
Nothing to add at this time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Yani
Site Experience Feedback
Aug 28, 2024
Friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Chacara
Post-Delivery Feedback
Aug 28, 2024
This was the worst company I ever order from. I paid for rush delivery and still haven't received my order. I called customer service to asked for money back for at least the rush delivery fee. Since I had to go out and buy extra uniforms. She said no and it's not the company fault
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »