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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1301 - 1320 of 5,082

Skatt

Site Experience Feedback

Aug 29, 2024

It was very good

T.

Site Experience Feedback

Aug 07, 2024

I’m legally blind and it was a bit confusing. Need 2x and didn’t find in women’s.


Post-Delivery Feedback

Aug 29, 2024

The experience was great, and the items were of good quality. They didn’t have all of the items I desired, and the tracking information was not useful at all.

Anamorphic

Site Experience Feedback

Aug 29, 2024

I think the timing to receive the items is to long

Stephanie

Site Experience Feedback

Aug 29, 2024

I like that they had a lot of options for boys and a lot of clothes to choose from for the boys usually when I come to this website, y’all really don’t have too many clothes for the boys that’s interesting or that I like for my son. And I also like the fact that y’all do have the boys clothes in sets which helps and saves me time.

Nikkie

Site Experience Feedback

Aug 29, 2024

Good

Sue

Site Experience Feedback

Aug 14, 2024

Good products


Post-Delivery Feedback

Aug 29, 2024

Took so long for the shipping!

Online Shopper

Site Experience Feedback

Aug 29, 2024

I feel once you hit free shipping it should be added automatically and you should be able to use more then one coupon

Dee

Site Experience Feedback

Aug 14, 2024

I love it

3mom3

Site Experience Feedback

Aug 29, 2024

I liked the text message reminder to complete my purchase.

Barbie

Site Experience Feedback

Aug 29, 2024

Very short and straight forward

Online Shopper

Site Experience Feedback

Aug 29, 2024

No really much to share. I shoped and made a purchase. The website is extremely slow and was very annoying in the future I will not shop here

Grandkids

Site Experience Feedback

Aug 29, 2024

I was able to find exactly what I wanted. Loved all items, and will be shopping again soon!

Muy util y practico

Site Experience Feedback

Aug 29, 2024

Muy facil para ordenar y al momento de seleccionar

none

Site Experience Feedback

Aug 29, 2024

none

Tiff

Site Experience Feedback

Aug 29, 2024

It was an easy check out

Max

Site Experience Feedback

Aug 29, 2024

Everything was easy . Cant complain.

Tina

Post-Delivery Feedback

Aug 29, 2024

It's back to school time and we all know what that means, time to get the kids uniforms for school. I usually go into the store to pick up my daughters uniforms. But I happen to go to the cookies website and they were having an amazing sale on all the back to school things including uniforms. I could not let this great deal pass. So I began ordering everything I needs. They even had the shoes we usually get for school as well. This made everything so much easier for me because now I don't have to go into the store to search for her sizes. I just press a button and everything was there. It was such a great experience that I will definitely be order her uniform or anything else I need for her from cookies website. So easy and shipping was great. I couldn't have ask for a better back to school shopping experience. I will be telling all my mom friends where to shop for uniforms.

Nunu

Site Experience Feedback

Aug 29, 2024

Everything was fine

Lo mejor de lo mejor

Post-Delivery Feedback

Aug 29, 2024

Si lo recomendaría porque tiene de todo y es una de las mejores tiendas que e comprado

Cyn

Site Experience Feedback

Aug 07, 2024

Very pleased with the quality of clothes


Post-Delivery Feedback

Aug 29, 2024

I'll recommend cookies just told a friend about the baby clothes and material I always find something nice clothes I'll pick again