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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1281 - 1300 of 5,082

Jlead

Site Experience Feedback

Aug 30, 2024

Very good variety of sizes were limiltef

Shaun

Site Experience Feedback

Aug 30, 2024

Great

Tee

Site Experience Feedback

Aug 30, 2024

I generally find all the things I need with a variety of options to chose from. However, I didn't see a variety of colors today

Venetta

Site Experience Feedback

Aug 30, 2024

Easy to use

Chris

Site Experience Feedback

Aug 30, 2024

Good experience

Moonie

Site Experience Feedback

Aug 30, 2024

It was great prices and variety

Pharaoh Luxifer

Site Experience Feedback

Aug 30, 2024

Everything went smooth.. As this was the first time i ever purchased anything from this site.. Hopefully my God Daughter is happy with your products i picked 😎.. Also, free shipping is great.. However, let's 👀 how fast its delivery from the same Boro..

Annie

Site Experience Feedback

Aug 08, 2024

My daughter in law is acroc clog weater and so she puts my grandaughter on clogs too I saw a pair that I ordered that she has now but they are dingy white so I ordered her several pairs . Cute stuff!


Post-Delivery Feedback

Aug 30, 2024

I ordered several pairs of the little girl crocs and a couple of outfits and my grand baby just LOVED 🥰 them.

Mari

Site Experience Feedback

Aug 13, 2024

Everything was wonderful I loved


Post-Delivery Feedback

Aug 30, 2024

Everything was OK only one long polo is so so big

Queensag

Site Experience Feedback

Aug 08, 2024

Ordering online helps me out a lot with my busy schedule, sometimes I can't always make it to my local store, and it saves me from standing in long lines. They always have the products and sizes I need, also the prices are reasonable as well, so I'm thankful for that too. I just wished shipping was free on school uniform items because not everyone can afford the cost

Perez

Post-Delivery Feedback

Aug 30, 2024

I like cookies its very clear with size explanation and even my delivery was ahead of schedule. It came one day before,

Jules

Site Experience Feedback

Aug 30, 2024

Great

Carree

Site Experience Feedback

Aug 30, 2024

I like it it even offered a helper

jennie

Site Experience Feedback

Aug 30, 2024

always a good experience.

G

Site Experience Feedback

Aug 30, 2024

I enjoy shopping with cookies, ive been a customer for over 20 yrs

Sasha

Site Experience Feedback

Aug 30, 2024

Very satisfying straight to the point and fast I’m happy with the online service

Tati

Site Experience Feedback

Aug 29, 2024

It was okay

Laylay

Site Experience Feedback

Aug 29, 2024

Easy to order and they had my boys sizes . I love how they give you the embroidery on the clothing as well . And just for $7 I love it

Rammy23

Site Experience Feedback

Aug 29, 2024

Navigation could be improved but as far as the merchandise I was overall satisfied with prices

Katherine

Site Experience Feedback

Aug 29, 2024

I appreciate the simplicity of the website, simple str8 to the point.