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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1261 - 1280 of 5,082

Jay

Site Experience Feedback

Aug 30, 2024

I love the quality of the clothing and the packages come very fast.

Shelly

Site Experience Feedback

Aug 30, 2024

Good prices, well organized website

Online Shopper

Site Experience Feedback

Aug 30, 2024

I love shopping in person and online

Tootjane

Site Experience Feedback

Aug 15, 2024

This is my first time ordering from this site. The prices were very reasonable. In fact the prices were kind of unbelievable. I hope the quality is as good as the prices. If so this is my new ordering site.

Zai

Site Experience Feedback

Aug 30, 2024

Really affordable!

Stampette

Site Experience Feedback

Aug 30, 2024

I love shopping at cookies, wonderful prices and great deals. The only thing is I wish they had more sizes so I can match my kids clothes.

Asoofi2$

Site Experience Feedback

Aug 30, 2024

First experience the clothes are stylish and affordable I was really excited to get sale prices and plenty of new gear for my kids for fall. The website was seamless and overall excellent.

GinaBaby

Site Experience Feedback

Aug 30, 2024

This site is simple and to the point. Not much to navigate.

Shan

Site Experience Feedback

Aug 30, 2024

Great experience

Modollaz

Site Experience Feedback

Aug 30, 2024

It’s was good

momma bear

Site Experience Feedback

Aug 30, 2024

I love the products through this site, not only for my son but also my grandchildren and occasionally even my great niece and nephew. I also tell every mother I know about this site. there is nothing to complain about shopping on here

Online Shopper

Site Experience Feedback

Aug 30, 2024

No

Kel

Site Experience Feedback

Aug 30, 2024

I was unable to add school logo to sweater

Famous

Site Experience Feedback

Aug 30, 2024

Good easy checkout

Chiwee

Site Experience Feedback

Aug 30, 2024

Very fast and accurate

Pura

Site Experience Feedback

Aug 30, 2024

It was a good experience today

Toni

Site Experience Feedback

Aug 30, 2024

Always have a good experience

cynthia

Site Experience Feedback

Aug 30, 2024

I loved it fast and reliable

Tara

Post-Delivery Feedback

Aug 30, 2024

great purchase for my child's uniform. was even able to get an discount. definitely will be purchasing some more

Online Shopper

Site Experience Feedback

Aug 30, 2024

Good