Cookie's Kids Reviews - 5,082 Review - 8.7/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 11% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 1241 - 1260 of 5,082
Online Shopper
Site Experience Feedback
Aug 31, 2024
I love shopping at cookies because I'm a single mother
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dre
Site Experience Feedback
Aug 31, 2024
East and smooth.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Nix
Site Experience Feedback
Aug 31, 2024
Overall good experience. Prices were good but the shipping cost was high.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Star
Site Experience Feedback
Aug 31, 2024
Very great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 31, 2024
It was easy to use the website. Check out Free and I will be using the website again to shop.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tita
Site Experience Feedback
Aug 31, 2024
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
APB
Site Experience Feedback
Aug 31, 2024
Buying online merchandise from Cookieskids.com was easy navigating through the website from beginning to end!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 31, 2024
User friendly
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Shawny
Site Experience Feedback
Aug 31, 2024
I loved the interaction quick fast and easy the jeans looks like it is great quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 31, 2024
I was confused at the cart during the purchase of a school uniform jacket that needs embroidery. It appeared as if there were two blazers in the cart.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy customer
Site Experience Feedback
Aug 09, 2024
I never knew this site existed and very happy I found it. Can not wait to see the quality of the items.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Happy customer
Post-Delivery Feedback
Aug 31, 2024
The items came on time. But half of the items were not the size they say they were. Half of it were too small. I tried to go online to return the items but it says no purchase found. I tried to call but they are only open during the hours I am at work which makes it hard for me to call. I just want to return what does not fit so I can be reimbursed.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 8
- Customer Support: 5
- Full ratings for this review »
Ty
Site Experience Feedback
Aug 31, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sl
Post-Delivery Feedback
Aug 31, 2024
Great kids choices , great color and sizes
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 31, 2024
Necktie length is too short for our 9 yr old. 16 inch length in description is from top of knot, not the full length. Material is very good quality.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Yyy
Site Experience Feedback
Aug 31, 2024
Ok
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Liya
Site Experience Feedback
Aug 31, 2024
Cookies always have the best deals for kids back to school uniforms and accessories I love cookies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
K.
Site Experience Feedback
Aug 31, 2024
Website is user friendly and easy to navigate.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GODDESS
Site Experience Feedback
Aug 30, 2024
I’m always happy and pleased to shop with Cookie’s website. Affordable wonderful prices, and always great discount , always have the items I want in stock and it’s quick and convenient for me. Happy customer always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tama
Site Experience Feedback
Aug 30, 2024
To much back and forth when searching for items, especially when using filters
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Sunshine
Site Experience Feedback
Aug 30, 2024
The prices was reasonable with the discount it had everything I needed shipping amount was also reasonable along with free delivery also which is awesome
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »