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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1241 - 1260 of 5,082

Online Shopper

Site Experience Feedback

Aug 31, 2024

I love shopping at cookies because I'm a single mother

Dre

Site Experience Feedback

Aug 31, 2024

East and smooth.

Nix

Site Experience Feedback

Aug 31, 2024

Overall good experience. Prices were good but the shipping cost was high.

Star

Site Experience Feedback

Aug 31, 2024

Very great experience

Online Shopper

Site Experience Feedback

Aug 31, 2024

It was easy to use the website. Check out Free and I will be using the website again to shop.

Tita

Site Experience Feedback

Aug 31, 2024

It was great!

APB

Site Experience Feedback

Aug 31, 2024

Buying online merchandise from Cookieskids.com was easy navigating through the website from beginning to end!

Online Shopper

Site Experience Feedback

Aug 31, 2024

User friendly

Shawny

Site Experience Feedback

Aug 31, 2024

I loved the interaction quick fast and easy the jeans looks like it is great quality.

Online Shopper

Site Experience Feedback

Aug 31, 2024

I was confused at the cart during the purchase of a school uniform jacket that needs embroidery. It appeared as if there were two blazers in the cart.

Happy customer

Site Experience Feedback

Aug 09, 2024

I never knew this site existed and very happy I found it. Can not wait to see the quality of the items.


Post-Delivery Feedback

Aug 31, 2024

The items came on time. But half of the items were not the size they say they were. Half of it were too small. I tried to go online to return the items but it says no purchase found. I tried to call but they are only open during the hours I am at work which makes it hard for me to call. I just want to return what does not fit so I can be reimbursed.

Ty

Site Experience Feedback

Aug 31, 2024

Great experience

Sl

Post-Delivery Feedback

Aug 31, 2024

Great kids choices , great color and sizes

Online Shopper

Post-Delivery Feedback

Aug 31, 2024

Necktie length is too short for our 9 yr old. 16 inch length in description is from top of knot, not the full length. Material is very good quality.

Yyy

Site Experience Feedback

Aug 31, 2024

Ok

Liya

Site Experience Feedback

Aug 31, 2024

Cookies always have the best deals for kids back to school uniforms and accessories I love cookies.

K.

Site Experience Feedback

Aug 31, 2024

Website is user friendly and easy to navigate.

GODDESS

Site Experience Feedback

Aug 30, 2024

I’m always happy and pleased to shop with Cookie’s website. Affordable wonderful prices, and always great discount , always have the items I want in stock and it’s quick and convenient for me. Happy customer always.

Tama

Site Experience Feedback

Aug 30, 2024

To much back and forth when searching for items, especially when using filters

Sunshine

Site Experience Feedback

Aug 30, 2024

The prices was reasonable with the discount it had everything I needed shipping amount was also reasonable along with free delivery also which is awesome