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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1221 - 1240 of 5,082

Online Shopper

Site Experience Feedback

Sep 01, 2024

great experience

Online Shopper

Site Experience Feedback

Sep 01, 2024

Website very well organized well created and easy to find items needed

kym

Site Experience Feedback

Sep 01, 2024

Seemles ordering

Raq

Site Experience Feedback

Sep 01, 2024

Easy to Navigate

Ms. Tiffany

Site Experience Feedback

Sep 01, 2024

Website was easy to navigate. Check was fast and sufficient. Website was organized and easy to type in search box for what I was looking for!

Online Shopper

Site Experience Feedback

Sep 01, 2024

IT WAS COOL.

CJ Sparkle Pens

Post-Delivery Feedback

Sep 01, 2024

I would definitely recommend. I found your site because I could not find my son's size in a Nike sweatshirt he wanted. I also got my daughter and Adidas sweatshirt.

DS

Site Experience Feedback

Aug 10, 2024

It's my first time shopping online at this store and everything was easy to select what I wanted and buy it


Post-Delivery Feedback

Sep 01, 2024

Si recomendaría, los artículos llegaron bien justo a tiempo

Jai

Site Experience Feedback

Sep 01, 2024

Great variety of clothes, fast checkout

Sha

Site Experience Feedback

Aug 14, 2024

It was easy to find everything I needed

K

Post-Delivery Feedback

Sep 01, 2024

I cannot track my order since I didn’t make an account when I ordered. The shipping is way too delayed and overpriced to expedite. Reviews for items would’ve been helpful as well.

Jas

Site Experience Feedback

Sep 01, 2024

It was great

Eagle Scout

Site Experience Feedback

Sep 01, 2024

I had a good experience. I would have ordered more but some of the things I need was out of stock

G2rizo

Site Experience Feedback

Sep 01, 2024

It was easy to use prices were not so bad. If delivery whould be free in the faster options It whould encourage me to shop more. And if you can use two coupons or discounts at the sametime it whould be much better.

Jr

Site Experience Feedback

Aug 31, 2024

Good stuff

Yadi

Site Experience Feedback

Aug 31, 2024

Easy to navigate.

Granny

Site Experience Feedback

Aug 31, 2024

Looking for sweaters for boys uniforms Cardigans 1/4 zipper in black only sizes 5/6 & 7/8

Leidy

Site Experience Feedback

Aug 31, 2024

Everything is perfectly fine

Sofia’sMom

Site Experience Feedback

Aug 31, 2024

Need more choices. I had to purchase boy shorts bc u had none for girl’s uniform

Winnifred

Site Experience Feedback

Aug 31, 2024

The shipping keeps getting added even though it says free shipping after a certain amount. I have ordered 4 time one order went from 197.00 to 284.00 when the bank called me to verify that I was purchasing, I said yes for 197 not that price . I'm disappointed you need to upgrade your site. I will leave my feed back too