Cookie's Kids Reviews - 5,082 Review - 8.8/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 12% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 1201 - 1220 of 5,082
Babygrl74
Site Experience Feedback
Sep 03, 2024
I wish there was an option for pickup instead of shipping but overall great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Sep 03, 2024
Good. Just buying some extra school uniform shirts for my oldest daughter.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smoke
Site Experience Feedback
Sep 03, 2024
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satisfied customer
Site Experience Feedback
Sep 02, 2024
Very easy to use. Been a customer of cookies even when I was a child. Quality remains the same over the years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ashley P.
Site Experience Feedback
Sep 02, 2024
Great experience on the website! Shopping and checkout was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mouse
Site Experience Feedback
Sep 02, 2024
Good loved the price of the jeans I ordered
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Niecey Jay
Site Experience Feedback
Aug 25, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Niecey Jay
Post-Delivery Feedback
Sep 02, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JA
Site Experience Feedback
Sep 02, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
Overall my first experience has been flawless
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 02, 2024
Sent an email and have not heard from
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 7
- Customer Support: 1
- Full ratings for this review »
Sil
Site Experience Feedback
Aug 23, 2024
The website is actually great I have no issues what’s so ever, the only thing I experienced that I didn’t like was the fact that the shopping cart would just have the items I just put in disappear & I would have to go back & re add it but overall not a bad experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sil
Post-Delivery Feedback
Sep 02, 2024
Honestly I had a very fine experience, I had no trouble at all. I like that the site allows you to refine the products by size so it’s easier to just see what’s available to you versus just everything that’s on the site. Easy to navigate through & very self explanatory. The only thing I would say frustrated me is that it doesn’t hold your cart together for long. If you don’t buy within that same day maybe it’ll clear your cart & you have to redo it all again but other than that I have no complaints. I would highly recommend cookies to all my family & friends. They have all your school needs PLUS more. Different brands to choose from for boys & girls from baby to big kids. All your needs in one place. I say go for it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Gmasterrub
Site Experience Feedback
Sep 02, 2024
Had difficulties finding outfits still available in size 7/8
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Reese
Site Experience Feedback
Aug 29, 2024
I found everything I needed today. I just searched by size or I typed in the search engine what I wanted to look for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bran
Site Experience Feedback
Sep 02, 2024
First time ordering and so far so good,there was a lot of sales so I’m starting my son Christmas a lil early,gotta see how shipping is to determine if I will order again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
Easy great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Datsit
Site Experience Feedback
Aug 05, 2024
The experience with the site is what would be expected. Only able to use one promo code must be attentive of best savings with promo choice. Every shipping option is at least 2 week shipping for all embroidered items.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Datsit
Post-Delivery Feedback
Sep 02, 2024
The ordering process was simple and details of how long for embroidered items would take to ship were stated. Once the items were received I noticed two of the shirts had the wrong school embroidered on it. I contacted customer service and was informed the shirts were a non returnable item and that she had to wait for my request to get approved before anything else happened. I informed her this was a mistake on CookiesKids and not on me. She told me that it would still have to get approved and that the particular item I had was low stock. I asked if they could pull out the shirts that would complete my order and was told no. I sent photos of the shirts that were incorrect. I asked how long it would take to get approved and wasn't given an answer. Several days passed and I received an email stating I had been approved and before they could pull out the shirts I needed and embroider they had to receive the other shirts. I told them that my child's school started in less than 2 weeks and that I was told the item was in low stock. Waiting the 3 1/2 weeks before the shirts to get delivered would leave my child without part of his uniform. My email was not responded to. I sent in the return the next morning. Almost a week later I received another email stating the item was out of stock and a refund would get issued. If my child's school had a different option to get the school shirts I wouldn't buy fromCookiesKids for that. The issue was not rectified to my satisfaction. Now I'm left with having to wash his uniform shirt daily so he'll have a clean shirt for the next day.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Rocko
Site Experience Feedback
Sep 02, 2024
all items needed were not available. other than that the process was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lul Foe
Site Experience Feedback
Aug 16, 2024
First time buyer very satisfied with variety and selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sturml1
Site Experience Feedback
Sep 02, 2024
great experience and great priced, love free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dot
Site Experience Feedback
Sep 01, 2024
good experience. good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »