Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1201 - 1220 of 5,082

Babygrl74

Site Experience Feedback

Sep 03, 2024

I wish there was an option for pickup instead of shipping but overall great experience.

Mike

Site Experience Feedback

Sep 03, 2024

Good. Just buying some extra school uniform shirts for my oldest daughter.

Smoke

Site Experience Feedback

Sep 03, 2024

Satisfied

Satisfied customer

Site Experience Feedback

Sep 02, 2024

Very easy to use. Been a customer of cookies even when I was a child. Quality remains the same over the years.

Ashley P.

Site Experience Feedback

Sep 02, 2024

Great experience on the website! Shopping and checkout was easy to navigate.

Mouse

Site Experience Feedback

Sep 02, 2024

Good loved the price of the jeans I ordered

Niecey Jay

Site Experience Feedback

Aug 25, 2024

Good


Post-Delivery Feedback

Sep 02, 2024

Great

JA

Site Experience Feedback

Sep 02, 2024

Good

Online Shopper

Site Experience Feedback

Sep 02, 2024

Overall my first experience has been flawless

Online Shopper

Post-Delivery Feedback

Sep 02, 2024

Sent an email and have not heard from

Sil

Site Experience Feedback

Aug 23, 2024

The website is actually great I have no issues what’s so ever, the only thing I experienced that I didn’t like was the fact that the shopping cart would just have the items I just put in disappear & I would have to go back & re add it but overall not a bad experience.


Post-Delivery Feedback

Sep 02, 2024

Honestly I had a very fine experience, I had no trouble at all. I like that the site allows you to refine the products by size so it’s easier to just see what’s available to you versus just everything that’s on the site. Easy to navigate through & very self explanatory. The only thing I would say frustrated me is that it doesn’t hold your cart together for long. If you don’t buy within that same day maybe it’ll clear your cart & you have to redo it all again but other than that I have no complaints. I would highly recommend cookies to all my family & friends. They have all your school needs PLUS more. Different brands to choose from for boys & girls from baby to big kids. All your needs in one place. I say go for it!

Gmasterrub

Site Experience Feedback

Sep 02, 2024

Had difficulties finding outfits still available in size 7/8

Reese

Site Experience Feedback

Aug 29, 2024

I found everything I needed today. I just searched by size or I typed in the search engine what I wanted to look for.

Bran

Site Experience Feedback

Sep 02, 2024

First time ordering and so far so good,there was a lot of sales so I’m starting my son Christmas a lil early,gotta see how shipping is to determine if I will order again

Online Shopper

Site Experience Feedback

Sep 02, 2024

Easy great deals

Datsit

Site Experience Feedback

Aug 05, 2024

The experience with the site is what would be expected. Only able to use one promo code must be attentive of best savings with promo choice. Every shipping option is at least 2 week shipping for all embroidered items.


Post-Delivery Feedback

Sep 02, 2024

The ordering process was simple and details of how long for embroidered items would take to ship were stated. Once the items were received I noticed two of the shirts had the wrong school embroidered on it. I contacted customer service and was informed the shirts were a non returnable item and that she had to wait for my request to get approved before anything else happened. I informed her this was a mistake on CookiesKids and not on me. She told me that it would still have to get approved and that the particular item I had was low stock. I asked if they could pull out the shirts that would complete my order and was told no. I sent photos of the shirts that were incorrect. I asked how long it would take to get approved and wasn't given an answer. Several days passed and I received an email stating I had been approved and before they could pull out the shirts I needed and embroider they had to receive the other shirts. I told them that my child's school started in less than 2 weeks and that I was told the item was in low stock. Waiting the 3 1/2 weeks before the shirts to get delivered would leave my child without part of his uniform. My email was not responded to. I sent in the return the next morning. Almost a week later I received another email stating the item was out of stock and a refund would get issued. If my child's school had a different option to get the school shirts I wouldn't buy fromCookiesKids for that. The issue was not rectified to my satisfaction. Now I'm left with having to wash his uniform shirt daily so he'll have a clean shirt for the next day.

Rocko

Site Experience Feedback

Sep 02, 2024

all items needed were not available. other than that the process was easy.

Lul Foe

Site Experience Feedback

Aug 16, 2024

First time buyer very satisfied with variety and selection

sturml1

Site Experience Feedback

Sep 02, 2024

great experience and great priced, love free shipping

Dot

Site Experience Feedback

Sep 01, 2024

good experience. good prices.