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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1181 - 1200 of 5,082

Shi

Site Experience Feedback

Sep 03, 2024

Best site

Lissa

Site Experience Feedback

Sep 03, 2024

Love shopping on this website all the clothes are so beautiful Andrew affordable

Traysee309

Site Experience Feedback

Sep 03, 2024

It was a very simple process. Website is user friendly

Dart Gawd

Site Experience Feedback

Sep 03, 2024

I don't ever have trouble finding what my grandkids need! I love showing Cookie Kids!!!

True story

Site Experience Feedback

Sep 03, 2024

Everything was easy to find

Mom

Site Experience Feedback

Sep 03, 2024

Only one promo code can be entered. If I spend enough to qualify for free shipping, just give me the free shipping. Without the link to my school I never would’ve gotten through to purchase the items I needed. Also, I don’t want to have to dig around too much to find my school’s options. The first time I purchased items a few weeks ago there were hardly any options. But selecting a larger size I was able to see more options - which would make sense if the options that appeared were a size up, however, the options that appeared were in the size range of my originally selected group.

Alipunzul

Site Experience Feedback

Aug 23, 2024

I love the store I bought you previously they have some unique clothing and my grandkids always great to get compliments.


Post-Delivery Feedback

Sep 03, 2024

Love cookies kids, clothing is great quality good brands, at a reasonable price. Quick shipping and no complaints. Definitely recommend them !!

Online Shopper

Site Experience Feedback

Sep 03, 2024

Nonissues to report. Everything was easy to do.

lmoshi_62

Site Experience Feedback

Sep 03, 2024

It was good

Krystle

Site Experience Feedback

Sep 03, 2024

Great!

Nithe

Site Experience Feedback

Aug 30, 2024

Good

Tesha

Site Experience Feedback

Sep 03, 2024

Me experience was great fast service price efficient.

Helen

Site Experience Feedback

Sep 03, 2024

I like the price of the purchase and the variety.

Cash

Site Experience Feedback

Sep 03, 2024

Ease of website, uniform shirts and pants are expensive including the embroidery which makes the purchase much more expensive.

ang

Site Experience Feedback

Sep 03, 2024

I wish shipping was free. Most other websites have free shipping. This is a drawback

Soldier

Site Experience Feedback

Sep 03, 2024

Ordering online at the Cookie's website was a breeze. However, more sizes in the maroon polo for men would have been nice.

Nikki

Site Experience Feedback

Sep 03, 2024

Overall experience was good

Aaron

Site Experience Feedback

Sep 03, 2024

I loved the layout. It was easy to shop and pick the sizes I needed. I didn’t like that I had to put in a code for the free shipping. It should’ve automatically been applied.

X

Site Experience Feedback

Sep 03, 2024

Your site is fine, just too expensive for us. We had to buy for school uniforms

Dj Fran-e

Site Experience Feedback

Sep 03, 2024

It was great i love the variety of clothes they have. Overall great prices.