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ContactsExpress.ca Reviews - 44 Reviews - 9.5/10

Jan 9, 2025
ContactsExpress.ca believes in keeping prices low and shipping free, so that you save money and they can continue to be one of the world's leading and fastest growing contact lens companies on the Internet. With over 50 million lenses sold since 2004.

ContactsExpress.ca Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection8.9 /10
Ease of Finding8.8 /10
Checkout Satisfaction8.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.2 out of 10

Variety of Shipping Options

Desired shipping options were available

7.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for ContactsExpress.ca

Showing 1 - 20 of 44

Al

Post-Delivery Feedback

Apr 24, 2024

I used contact Express convenient feature to reorder the same purchase as last which was my contact prescription. As always the prices were more than fair and it arrived quickly! Very satisfied

Hiker

Site Experience Feedback

Apr 11, 2024

Great place to buy contacts


Post-Delivery Feedback

Apr 19, 2024

These guys rock, their service is second to none I have used him several times, and if anything their service has excelled I will, and have recommend ContactsExpress kits to friends and family

Jimmy

Site Experience Feedback

Apr 16, 2024

So far so good!

April Louise

Site Experience Feedback

Apr 16, 2024

excellent fast service

Chelle

Post-Delivery Feedback

Apr 14, 2024

Great all round!

J

Site Experience Feedback

Apr 05, 2024

Always a great site for ordering contacts and glasses!


Post-Delivery Feedback

Apr 13, 2024

As with ordering contacts, my eyeglasses purchase was great! Love ContactsExpress!

Maps

Site Experience Feedback

Apr 13, 2024

The mobile site is a little buggy, and I wish shipping was cheaper, but otherwise it’s great.

Online Shopper

Site Experience Feedback

Apr 08, 2024

I was disappointed that the online agent would not price match the same brand from another competitor

Pat

Post-Delivery Feedback

Mar 28, 2024

Came quickly and at a decent price will order from here again

mani

Site Experience Feedback

Mar 06, 2024

overall satisfied

Online Shopper

Site Experience Feedback

Mar 27, 2024

I live somewhat remotely and I can not rely on being able to purchase these locally, so this method of purchasing is helpful

Online Shopper

Site Experience Feedback

Mar 23, 2024

Coupon code that you suggested I use, didn't work and I was forced to use one of less value.

Heidi

Site Experience Feedback

Mar 18, 2024

They have good discounts but shouldn't offer free sunglasses with coupon code if it wipes out your discount code for your contacts. Didn't make sense, confusing.

RoxyD

Site Experience Feedback

Mar 18, 2024

Great fast reliable service

Online Shopper

Site Experience Feedback

Mar 16, 2024

Shipping should be free. Order should come to $110 to $120. $130 for contacts albeit Toric is expensive. Need to have better discount and pricing. Free shipping at the least.

Mr. Creosote

Site Experience Feedback

Mar 04, 2024

I switched over from Clearly after they rendered their website utterly FUBAR. Your website is difficult to read, text is far too faded. You should make text more bold for customers to have an easier time reading all the info (black instead og grayish and faded).

Online Shopper

Site Experience Feedback

Mar 11, 2024

The website took forever to load and should have been a very quick process as I was reordering but took a long time and could be more intuitive Then in order to go back to my old cart. The only other options were to add to cart and so I ended up with 20 items as opposed to what I was looking for could’ve taken me right back to the cart And when I clicked on the cart, it didn’t go there at least not right away I like the product but you can make it way easier to order and also it seems to take quite a long time to get delivery if you get standard shipping more than would be expected

Lupe

Site Experience Feedback

Mar 11, 2024

Good experience of online shopping

Online Shopper

Site Experience Feedback

Mar 10, 2024

Your prices are getting insane. Always more and more each time I order. Getting ridiculous.

Online Shopper

Site Experience Feedback

Mar 09, 2024

Great place to buy from quick o. Time delivery