ContactsExpress.ca Reviews - 44 Reviews - 9.5/10
ContactsExpress.ca Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 8.8 /10 |
Checkout Satisfaction | 8.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
8.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
7.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for ContactsExpress.ca
Showing 1 - 20 of 44
Al
Post-Delivery Feedback
Apr 24, 2024
I used contact Express convenient feature to reorder the same purchase as last which was my contact prescription. As always the prices were more than fair and it arrived quickly! Very satisfied
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Hiker
Site Experience Feedback
Apr 11, 2024
Great place to buy contacts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hiker
Post-Delivery Feedback
Apr 19, 2024
These guys rock, their service is second to none I have used him several times, and if anything their service has excelled I will, and have recommend ContactsExpress kits to friends and family
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jimmy
Site Experience Feedback
Apr 16, 2024
So far so good!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
April Louise
Site Experience Feedback
Apr 16, 2024
excellent fast service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chelle
Post-Delivery Feedback
Apr 14, 2024
Great all round!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
J
Site Experience Feedback
Apr 05, 2024
Always a great site for ordering contacts and glasses!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J
Post-Delivery Feedback
Apr 13, 2024
As with ordering contacts, my eyeglasses purchase was great! Love ContactsExpress!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Maps
Site Experience Feedback
Apr 13, 2024
The mobile site is a little buggy, and I wish shipping was cheaper, but otherwise it’s great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 08, 2024
I was disappointed that the online agent would not price match the same brand from another competitor
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
Pat
Post-Delivery Feedback
Mar 28, 2024
Came quickly and at a decent price will order from here again
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
mani
Site Experience Feedback
Mar 06, 2024
overall satisfied
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 27, 2024
I live somewhat remotely and I can not rely on being able to purchase these locally, so this method of purchasing is helpful
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 23, 2024
Coupon code that you suggested I use, didn't work and I was forced to use one of less value.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
Heidi
Site Experience Feedback
Mar 18, 2024
They have good discounts but shouldn't offer free sunglasses with coupon code if it wipes out your discount code for your contacts. Didn't make sense, confusing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RoxyD
Site Experience Feedback
Mar 18, 2024
Great fast reliable service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 16, 2024
Shipping should be free. Order should come to $110 to $120. $130 for contacts albeit Toric is expensive. Need to have better discount and pricing. Free shipping at the least.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Mr. Creosote
Site Experience Feedback
Mar 04, 2024
I switched over from Clearly after they rendered their website utterly FUBAR. Your website is difficult to read, text is far too faded. You should make text more bold for customers to have an easier time reading all the info (black instead og grayish and faded).
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 11, 2024
The website took forever to load and should have been a very quick process as I was reordering but took a long time and could be more intuitive Then in order to go back to my old cart. The only other options were to add to cart and so I ended up with 20 items as opposed to what I was looking for could’ve taken me right back to the cart And when I clicked on the cart, it didn’t go there at least not right away I like the product but you can make it way easier to order and also it seems to take quite a long time to get delivery if you get standard shipping more than would be expected
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Lupe
Site Experience Feedback
Mar 11, 2024
Good experience of online shopping
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 10, 2024
Your prices are getting insane. Always more and more each time I order. Getting ridiculous.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 09, 2024
Great place to buy from quick o. Time delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »