Fran
Post-Delivery FeedbackJun 9, 2026
I was completely satisfied with the seller, Competitive Edge. My bench shipped promptly and the tracking information furnished to me was accurate. However, I was not satisfied with the manufacturer, Lifetime Products. My bench arrived with a part that had concealed damage from the factory. In other words, the part was already damaged when packaged at the factory. The box was undamaged upon delivery, so the damage was no fault of the carrier.
Since the problem had not originated with the carrier or with Competitive Edge products, I attempted to contact Lifetime Products. Their customer service team completely ignored my attempt to reach them via their toll-free line, so I went online, registered the product warranty, and requested a replacement part under the product warranty. Despite my having already provided proof of purchase information to register the product warranty, their representative insisted that I provide two different forms of proof of purchase documentation a second time before he would entertain my request. I didn't appreciate being treated like a liar and I expressed my disappointment over this experience when I provided the evidence of purchase. The representative never apologized for anything. He did agree to send the replacement part, but the part did not ship when promised. It eventually did ship and I am satisfied with the product at this time.
Receiving a damaged part was disappointing, but the manufacturer could have easily turned that around by offering better service to me when I initially reported the problem, instead of making me jump through hoops to prove I had bought the bench when they already had the proof.