Matt
Site Experience FeedbackAug 28, 2025
The site was easy. Login with Facebook was easy. Folks, really? Really??? The manual for the tent is generic. I bought the Montana 8 person tent. It has poles, one failed. The manual for the tent doesn't explicitly list the length and diameter of the poles. I measured the broken one, 9.5mm. Great. I measured the broken one's lenght, meh 14.5 feet approx. I went to the site...just wanted to buy a replacement pole. NOPE. Guess the kit number, measure the diameter...not facts in the manual for the tent. Here's the rub: every company selling a product has diagrams in their CAD system for each product. You have to, you need to save money, gotta have good designs and be able to forecast for purchasing. Why isn't there a parts diagram in the manual that's online? Each part labeled with a key describing their characteristics. OK, this goes full circle back to the site... which made selecting the repair kit arduous. :/