Clinique Reviews - 3,991 Post-Delivery Reviews - 9.2/10

Most Current Certification:

Jun 24, 2026

Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.

Clinique Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence

2014 Winner Circle of Excellence

13 years

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Post-Delivery Feedback - 3,991 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.4out of 10

Overall Rating	Past 3 Months	Past Month
Positive	85%	86%
Neutral	9%	7%
Negative	7%	7%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.1 out of 10

Site Experience Feedback - 63,666 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall Rating	Past 3 Months	Past Month
Positive	84%	83%
Neutral	12%	13%
Negative	4%	4%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

Recent Reviews for Clinique

Showing 53651 - 53700 of 67,657

Online Shopper
Site Experience Feedback
Sep 7, 2025
Very easy to navigate. Will order this way again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Seth
Site Experience Feedback
Sep 7, 2025
Need better way to choose foundation shade. Photo and survey didn’t narrow down options
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Betzy
Site Experience Feedback
Sep 7, 2025
Excellent
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Michele
Site Experience Feedback
Sep 7, 2025
Easy and fast- it was great.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
Liz
Site Experience Feedback
Sep 7, 2025
I enjoy using the site. I can buy my products with ease in the comfort of my home. I have used Clinique many, many years and have always had a wonderful experience on the Website. I love the special offers! The checkout is easy and simple.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Tommy G
Site Experience Feedback
Sep 7, 2025
I was shopping for my mother’s birthday and she has a few favorite items that I typically buy for her. I like that the dramatically different lotion now comes with spf, but couldn’t find it in the typical 4.2 oz size. I also liked that an offer for a teacher discount popped up because I’m a teacher.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 7
Full ratings for this review »
Tina
Site Experience Feedback
Sep 7, 2025
It was difficult to find the color I wanted, I had to scroll quite a bit, and the names of colors were not in an expected place
Overall Rating: N/A
Would Shop Here Again: 9
Likelihood To Recommend: 8
Full ratings for this review »
Lhuz
Site Experience Feedback
Sep 7, 2025
Empece a usar Clinique para controlar el acné y he mirado buenos resultados
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
sunny
Site Experience Feedback
Sep 7, 2025
The website is very quick and easy to use with great prices. Love just having it delivered!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Makeup Maven
Site Experience Feedback
Sep 7, 2025
Worked well on mobile
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Ginger
Site Experience Feedback
Sep 7, 2025
Experience with the website was smooth, no problems. About the products, I am able to use Clinique products on my face and lips, but my neck and eye areas can get irritated. Would appreciate Clinique offering hypoallergenic products.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Shanyn
Site Experience Feedback
Sep 7, 2025
I was happy to get my most used products on sale; however, I was unable to redeem my birthday reward.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Vic
Site Experience Feedback
Sep 7, 2025
easy to navigate
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
SSW
Post-Delivery Feedback
Sep 7, 2025
Great Lotion but expensive.
Overall Rating: 7
Would Shop Here Again: 5
Likelihood To Recommend: 8
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
No
Post-Delivery Feedback
Sep 7, 2025
Tracking info was confusing. Said I'd get the order the next day which was a Sunday which didn't seem right. I had to go find tracking instead of getting proper updates.
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Kim R.
Site Experience Feedback
Sep 7, 2025
Very easy to order. Have used Clinique makeup for years. Very happy with these products.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Elvis
Site Experience Feedback
Sep 7, 2025
I can't go out so ordering from home is convenient. Plus having it delivered FREE to me is also so helpful.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mikki
Site Experience Feedback
Sep 7, 2025
The item I bought is terribly over-priced here. You are charging way more for this item than I have ever paid before. It is a shame that you can charge any amount that you feel like charging, on any given day. All you are doing is taking advantage of other people. I am very disappointed with this purchase.
Overall Rating: 1
Would Shop Here Again: 10
Likelihood To Recommend: 8
Full ratings for this review »
Searching for search in all the wrong places
Site Experience Feedback
Sep 7, 2025
On my phone it was difficult at first to find the search function.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 8
Full ratings for this review »
Ctcree
Site Experience Feedback
Sep 7, 2025
Clinique makeup is the best
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Red State Deb
Post-Delivery Feedback
Sep 7, 2025
Best foundation I have ever used. Much better than my Lancôme.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Gina
Site Experience Feedback
Sep 7, 2025
Very easy to navigate. Clear and good discretions. Site looks current and on trend.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Marie
Site Experience Feedback
Sep 7, 2025
Virtual option is a great tool if product looks good on your skin tone. Easy to follow instructions and user-friendly. My only concern is my image privacy.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Deb Meyer
Post-Delivery Feedback
Sep 7, 2025
Ordered $391 order, it got cancelled. Called customer support multiple times and couldn’t understand agent. Told me they couldn’t help me. Asked for a supervisor, was told they’d call that night. Didn’t get a call. Called numerous times to resolve. FINALLY got a supervisor who said they’d fix it and would need to respond to email and put in credit card even though one was on file. Went in and order was $600! Supervisor didn’t put in 20% off and free stuff was charged. Called again numerous times. FINALLY got a call back from a supervisor. They corrected the order and gave me 30% off. She also gave me numerous trial stuff. Finally got order after DAYS of calling multiple times. Very frustrating and I almost gave up and was going to stop using Clinique and give my business to Ulta. I have been a loyal customer since 2022. Your customer service is VERY LACKING! Talked to multiple agents who were foreign and couldn’t understand! They were NOT helpful and it takes a miracle to get a supervisor because they were unavailable or too busy. When I FINALLY to get another supervisor I had to get angry and demand to talk to one. The agents do not understand what they’re doing and tell me they can’t help me. That’s no way to run a business if you intend to get loyal customers that continue to buy from you. My stress level from this skyrocketed and it was VERY FRUSTRATING. I tried calling Corporate to talk to HR Department but had to keep leaving messages and never got a call back. When I transferred back to an agent at Corporate the call kept failing. Deb Meyer, 4681 K Dr S, East Leroy MI 49051 269-986-2497
Overall Rating: 5
Would Shop Here Again: 5
Likelihood To Recommend: 5
On Time Delivery: N/A
Customer Support: 1
Full ratings for this review »
B In San Francisco
Site Experience Feedback
Sep 7, 2025
I like the clean design and product categories make it easy to find different options.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Happy
Post-Delivery Feedback
Sep 7, 2025
only store that sells Clinique in my area is Ulta and they don't carry everything I want so online shopping is the only way to get what I want when I want it, and offers the gifts
Overall Rating: 10
Would Shop Here Again: 2
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
joey
Site Experience Feedback
Sep 7, 2025
Found the item easily
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mtr
Site Experience Feedback
Sep 7, 2025
Easy navigate
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 7, 2025
Clinique is a great product that I would recommend. I loved the makeup bag and cases. However, I think it’s quite overpriced for the small sized container of products. The products seem mostly sample-sized to me, especially the face creams and serums.
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: 8
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Leah
Site Experience Feedback
Sep 7, 2025
I think overall, it was good. I had to get name of my product to order.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kathy
Post-Delivery Feedback
Sep 7, 2025
I ordered a product that should have came with free gift. did not receive free gift.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 7, 2025
The actual website is a little cluttered, hard to use on a cell phone.
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Sign in
Site Experience Feedback
Sep 7, 2025
Overall good, couldn’t login that was frustrating
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Journey
Site Experience Feedback
Sep 7, 2025
Excellent products that I have used for many years. Always top quality!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ellen
Post-Delivery Feedback
Sep 7, 2025
I have been using Clinique for over 40 years. I trust the brand and have had good results from using the products. There are no heavy smells or perfumes. My skin is clean and looks young. One of the best is Even Better Clinical. It evens out my complexion and lightens dark spots. I use the three part system every day...soap, toner and moisturizer. I also love Moisture Surge. It moisturizes without a sticky heavy feel. It gets taken into the skin and my skin glows. I have received compliments on the way my skin looks. Some of my girlfriends are very envious. I choose to order directly from the website, as so many times the retail stores don't have products in stock. And the packages from the website are delivered quickly and packed very carefully. I always feel like I am getting a present. I also try to take advantage of any special discounts that the website offers. And there are the free samples. I can recommend Clinique to any woman who wishes to improve and maintain her complexion.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Gert
Site Experience Feedback
Sep 7, 2025
Easy to navigate and place order
Overall Rating: 7
Would Shop Here Again: 10
Likelihood To Recommend: 8
Full ratings for this review »
Kim
Site Experience Feedback
Sep 7, 2025
I tried to use the chat option. It was not helpful!!! Just wanted to know why I couldn't use my birthday bonus within my 30 days Love the website, convenience and discounts
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
L
Site Experience Feedback
Sep 7, 2025
Good
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Delaware
Site Experience Feedback
Sep 7, 2025
My local Ulta outlet no longer carries the 5ml size of mascara, so I decided to see whether the size had been dis-continued or just not stocked any longer by Ulta. I was delighted to find it on the Clinique website and very happy to get a 40% discount. Thank you!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Maureen
Post-Delivery Feedback
Sep 7, 2025
Fabulous product. Never disappointed. Purchase all together for a perfect daily treatment and glowing skin result
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Dada
Site Experience Feedback
Sep 7, 2025
Cline is my favorite scent but it is hard to find it on sale. Would be nice to get a great sale although free stuff at times is great too. I chose Clinique the site to make sure it was authentic
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 7, 2025
Used Clinique for 50 years. Kept me looking young.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Toots
Site Experience Feedback
Sep 7, 2025
Very easy and convenient to shop.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kay
Site Experience Feedback
Sep 7, 2025
Easy to compare product colors that would work best for me.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ronnie
Site Experience Feedback
Sep 7, 2025
it was very easy to use. I knew what I wanted, so didn't really look around
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Melissa
Site Experience Feedback
Sep 7, 2025
I utilized the reorder feature which is nice because I don’t have to remember my shade/color for foundation.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Marcy
Post-Delivery Feedback
Sep 7, 2025
I find the ordering and purchasing my Clinique on-line very easy. I have been using this product since 1979!! I'm very happy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
KF1167
Post-Delivery Feedback
Sep 7, 2025
I have been using Clinique for years. I love their products. I have ordered from their online store many times and never had an issue.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 7, 2025
Was supposed to receive gift. Did not receive it yet!!
Overall Rating: 6
Would Shop Here Again: 4
Likelihood To Recommend: 5
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Bett
Post-Delivery Feedback
Sep 7, 2025
I received my order! But one of the items was open and leaked all over in box. This was a full size Take It Off bottle.i called and talked to someone and she didn’t seem to know to much about what was talking about. You had to spend so much time to receive this item which I did I feel Clinique should send another to me or something if the same value.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 9
Full ratings for this review »