City Furniture Reviews - 5,536 Review - 8.6/10
City Furniture Rating
Overall Satisfaction | 8.6 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.7 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.6 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.6out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 11% | 11% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.0 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for City Furniture
Showing 1 - 20 of 5,536
Roselis
Site Experience Feedback
Dec 08, 2024
I wish the delivery options would be sooner and the warranty is not how its states. As i purchased the warranty before when usedbit is not covered
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Roselis
Post-Delivery Feedback
Jan 09, 2025
Wrong item sent hard to get someone to discuss my invoice
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Amanda
Post-Delivery Feedback
Jan 09, 2025
It was pretty good not too much to complain about the policy to call if i want to return was pretty short so that was odd but i liked the couch to keep it.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Bryan
Site Experience Feedback
Dec 21, 2024
Really good price. And im allowed to choose the delivery day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bryan
Post-Delivery Feedback
Jan 07, 2025
My order was missing the screws, and the sofa have stains. You guys send a tech to clean it , he couldn’t take off the stain, he told me that a representative from City Furniture will call me about this and nobody have call me .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Wbil
Site Experience Feedback
Dec 28, 2024
Luan was a great help. Definitely recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Danny
Site Experience Feedback
Dec 19, 2024
Website easy to navigate. Product had all details listed, and was able to check shipping availability quickly. Checkout was also easy, with all shipping options listed. No complaints at all!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Danny
Post-Delivery Feedback
Jan 07, 2025
City Furniture was an easy shopping experience to check out online, from confirming shipping method and double checking the item I was purchasing. I have ordered a couch and it was delivered within 2 days. I ordered the assembly as well. It took probably no more than 10-15 minutes for the City Furniture team to set it up. The couch is great and just as advertised. I have not experienced an easier furniture purchase. I would high recommend City Furniture to anyone!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Golfmann
Site Experience Feedback
Dec 27, 2024
Only issue was 3 bar stools wanting to order in back order for 4-6 weeks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Golfmann
Post-Delivery Feedback
Jan 07, 2025
Had a call from customer service to return call to sales...called back n left message and no return call, called back again and left message and still no call back, call was over a week ago. also was in store looking to purchase employee was helping and then left and saw her with another customer as walking around, came home and ordered online instead
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
Dianora
Site Experience Feedback
Jan 03, 2025
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
purplepride26
Site Experience Feedback
Jan 03, 2025
I bought living room furniture from City Furniture in December 2024 and I am VERY satisfied and I just purchased a bed for our spare bedroom that I am picking up tomorrow and hope to be just as satisfied. Store and online service are both great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MaryP
Post-Delivery Feedback
Jan 06, 2025
Excellent quality and price. I couldn't find anything else comparable anywhere.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
mab
Site Experience Feedback
Jan 02, 2025
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Bronco
Post-Delivery Feedback
Jan 06, 2025
The product arrived with some damage. Customer service would only communicate via text and the option to exchange the product wasn’t offered until after more than an hour going back and forth.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
CityMike
Site Experience Feedback
Jan 05, 2025
just satisfied
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Cassie
Post-Delivery Feedback
Jan 05, 2025
Order was canceled on delivery date and was said to be back ordered.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 5
- Full ratings for this review »
EG
Site Experience Feedback
Jan 05, 2025
So far all with good quality and customer service has been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Keylo
Site Experience Feedback
Jan 05, 2025
Fine
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Able to search and navigate without issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Heggie
Site Experience Feedback
Jan 05, 2025
very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lore
Site Experience Feedback
Jan 05, 2025
easy way to shop online and like how discount was applied automatically at checkout . Also appreciate free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Website is great but I’m really disappointed that delivery is so far away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »