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City Furniture Reviews - 5,536 Review - 8.6/10

Jan 11, 2025
cityfurniture a Florida-based retailer on a mission to change the way people live with beautiful home furnishings at incredible value. city furniture's roots date back to the 1970s when cityfurniture opened as Waterbed City, and over the years they've evolved into a leading furniture and home-accents destination. cityfurniture has 23 showrooms across the state and an expansive e-commerce site.

City Furniture Rating

Rating
Overall Satisfaction8.6 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.7 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations8.6 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.6out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

11%11%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for City Furniture

Showing 1 - 20 of 5,536

Roselis

Site Experience Feedback

Dec 08, 2024

I wish the delivery options would be sooner and the warranty is not how its states. As i purchased the warranty before when usedbit is not covered


Post-Delivery Feedback

Jan 09, 2025

Wrong item sent hard to get someone to discuss my invoice

Amanda

Post-Delivery Feedback

Jan 09, 2025

It was pretty good not too much to complain about the policy to call if i want to return was pretty short so that was odd but i liked the couch to keep it.

Bryan

Site Experience Feedback

Dec 21, 2024

Really good price. And im allowed to choose the delivery day.


Post-Delivery Feedback

Jan 07, 2025

My order was missing the screws, and the sofa have stains. You guys send a tech to clean it , he couldn’t take off the stain, he told me that a representative from City Furniture will call me about this and nobody have call me .

Wbil

Site Experience Feedback

Dec 28, 2024

Luan was a great help. Definitely recommend.

Danny

Site Experience Feedback

Dec 19, 2024

Website easy to navigate. Product had all details listed, and was able to check shipping availability quickly. Checkout was also easy, with all shipping options listed. No complaints at all!


Post-Delivery Feedback

Jan 07, 2025

City Furniture was an easy shopping experience to check out online, from confirming shipping method and double checking the item I was purchasing. I have ordered a couch and it was delivered within 2 days. I ordered the assembly as well. It took probably no more than 10-15 minutes for the City Furniture team to set it up. The couch is great and just as advertised. I have not experienced an easier furniture purchase. I would high recommend City Furniture to anyone!

Golfmann

Site Experience Feedback

Dec 27, 2024

Only issue was 3 bar stools wanting to order in back order for 4-6 weeks


Post-Delivery Feedback

Jan 07, 2025

Had a call from customer service to return call to sales...called back n left message and no return call, called back again and left message and still no call back, call was over a week ago. also was in store looking to purchase employee was helping and then left and saw her with another customer as walking around, came home and ordered online instead

Dianora

Site Experience Feedback

Jan 03, 2025

Very good

purplepride26

Site Experience Feedback

Jan 03, 2025

I bought living room furniture from City Furniture in December 2024 and I am VERY satisfied and I just purchased a bed for our spare bedroom that I am picking up tomorrow and hope to be just as satisfied. Store and online service are both great!

MaryP

Post-Delivery Feedback

Jan 06, 2025

Excellent quality and price. I couldn't find anything else comparable anywhere.

mab

Site Experience Feedback

Jan 02, 2025

good

Bronco

Post-Delivery Feedback

Jan 06, 2025

The product arrived with some damage. Customer service would only communicate via text and the option to exchange the product wasn’t offered until after more than an hour going back and forth.

CityMike

Site Experience Feedback

Jan 05, 2025

just satisfied

Cassie

Post-Delivery Feedback

Jan 05, 2025

Order was canceled on delivery date and was said to be back ordered.

EG

Site Experience Feedback

Jan 05, 2025

So far all with good quality and customer service has been great

Online Shopper

Site Experience Feedback

Jan 05, 2025

Easy to use

Keylo

Site Experience Feedback

Jan 05, 2025

Fine

Online Shopper

Site Experience Feedback

Jan 05, 2025

Able to search and navigate without issues.

Heggie

Site Experience Feedback

Jan 05, 2025

very pleased

Lore

Site Experience Feedback

Jan 05, 2025

easy way to shop online and like how discount was applied automatically at checkout . Also appreciate free shipping

Online Shopper

Site Experience Feedback

Jan 05, 2025

Website is great but I’m really disappointed that delivery is so far away