City Furniture Reviews - 801 Post-Delivery Reviews - 8.8/10
City Furniture Rating
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 75% |
 Neutral | 9% | 10% |
 Negative | 13% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for City Furniture
Showing 1 - 50 of 4,718
Rosie
Post-Delivery FeedbackJun 15, 2026
My experience with City Furniture has been great. The product I purchased is of excellent quality, the delivery prompt and the delivery man was very courteous, helpful and pleasant. I would definitely recommend City Furniture
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
CHI
Post-Delivery FeedbackJun 15, 2026
Bed is beautiful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jc
Post-Delivery FeedbackJun 15, 2026
Was good
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 7
- Customer Support: 7
Sambolico
Post-Delivery FeedbackJun 14, 2026
Very satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Interesting Finds
Site Experience FeedbackJun 14, 2026
Smooth search, easy. Visited the site before and easily found what I came back for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marisa
Site Experience FeedbackJun 14, 2026
I was looking for a sleeper sofa for my new home for the guest room/office. I previously purchased over $10,000 of furniture from City in 2023 when I moved to my last home. I have been very happy with the service, especially from Jon Taylor at the Wellington location. I was hoping that there would be a discount or that the item I purchased was on sale as I have been a high spending loyal customer previously, but this was not the case which is a bit upsetting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
correa
Site Experience FeedbackJun 14, 2026
nbjbj
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
correa
Site Experience FeedbackJun 14, 2026
thanks
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joe
Site Experience FeedbackJun 14, 2026
It’s a fine website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mane
Site Experience FeedbackJun 13, 2026
Aver all I love city furniture good prices good quality. Everything came assembled already
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flip Flop Cowboy
Site Experience FeedbackJun 13, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackJun 13, 2026
It was an easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 13, 2026
Overall experience was not bad
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Me
Site Experience FeedbackJun 13, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackJun 13, 2026
I love the product selection and affordable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandon D
Site Experience FeedbackJun 13, 2026
Very easy to navigate, easy to checkout and schedule delivery
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackJun 13, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nora
Site Experience FeedbackJun 13, 2026
Easy and good quality
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jord
Post-Delivery FeedbackJun 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Jb
Post-Delivery FeedbackJun 13, 2026
It was affordable price and the timeline it was super fast
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
I wish the items were available sooner, rather than in 2 months
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tel
Site Experience FeedbackJun 12, 2026
Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LuisJ
Site Experience FeedbackJun 12, 2026
AMAZING!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Claudiayanetsosahenao@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley w
Site Experience FeedbackJun 12, 2026
Website was very easy to navigate. I like how clean everything was and I enjoyed the videos and 3d versions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Des
Post-Delivery FeedbackJun 12, 2026
Even though the dresser set I really wanted was on back order I did find one that would work for now. I was impressed by the on time delivery and the packaging was amazing. There was no way anything could have been damaged the way they took care of their pre delivery packaging. I would order again forsure.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Que
Post-Delivery FeedbackJun 12, 2026
Decent quality and ok prices. Seamless ordering process. Submitting a claim was also simple and quick . Willingness to resolve the issue that in a timely manner without all the extra hassle
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Anita
Site Experience FeedbackJun 11, 2026
Excelente
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Witek
Post-Delivery FeedbackJun 11, 2026
Headboard and footboard came damage. New bed is not available now . I have to wait untill August- September. City furniture offered $100 discount to keep it as is . Unbelievable
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 10
Cleen
Site Experience FeedbackJun 10, 2026
Not happy that I cannot have the option to pick this piece of furniture up at the Commerce Location in Fort Myers. I am forced to pay $40 delivery fee on one night stand.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Cuiji
Site Experience FeedbackJun 10, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crystal K
Site Experience FeedbackJun 10, 2026
Everything easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackJun 10, 2026
I saw the image of the pillow pop up in the Facebook “video feeds”. Loved it, and so I went to the website. Easy to find and purchased - from first glance to purchase less than 30 minutes. Loved the experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 10, 2026
Couch was not comfortable Sent email to begin return process, never received a response Called 3 times for process, kept being told I would receive email with confirmation number, never received one Finally asked if I could have confirmation number given to me over phone, did get it I have received other emails from City furniture so I know the correct address is in your system
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 3
Steve
Site Experience FeedbackJun 10, 2026
Website was great and very user friendly. Good overall experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 10, 2026
Great product - made well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
AAC
Post-Delivery FeedbackJun 10, 2026
What I didnt like is that you gave me a window time for delivery (between 10:30 and 1:30). I reached the AI agent and it told me that only one of the two items were going to be delivered as one was in back order. After that I called customer service and they didnt know what was going on. They told me they were going to reach out to the driver but he wasnt answering. It was until 5pm that I received both items. Only complain is with the time window not being respected and wrong information given by AI agent and customer support agent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 6
Online Shopper
Post-Delivery FeedbackJun 10, 2026
Love it the items are so shiny I want to purchase it again good product thanks city furniture always bring a good stuff for us,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 10, 2026
High-quality products and on-time delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JB17
Site Experience FeedbackJun 10, 2026
Seamless experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 9, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alex
Site Experience FeedbackJun 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ch
Site Experience FeedbackJun 9, 2026
the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 9, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LexO
Post-Delivery FeedbackJun 9, 2026
I am a new customer with CF, i had been needing a ricliner and found one on your website. The recliner was damage upon arival. The i just made my 2nd purchase for 2 king size bunky boards and one was damage upon arrival. With that said, i will be paying off my CF store card and closign my account. Customer service is a hit or miss, after submitting my first claim for my recliner i had to contact CS because i noticed one of my recliners backrest side post was not staying on correctly. I was told by CS that the tech would take care of both issues during my scheduled appointment. The day of my appointment no call, text or email. I call called in and i was told that my scheduled appointment that was for a thursday that it had been rescheduled for the following monday. Again, i received no call, email or text in regards to my appointment being cancel and rescheduled. Over all, just not happy with quality of product and overall experience. I will pay off my orders and wont be buying again from CF.
- Overall Rating: 7
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 7
paty
Site Experience FeedbackJun 9, 2026
perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JD
Post-Delivery FeedbackJun 9, 2026
Product arrived (recliner) with some creases in the material on the arms of the chair. Preferred to have it picked up and sent back but City Furniture wanted to do a service call on it. Tech worked on the chair improving it somewhat but not made perfectl and tech was not willing to help with a return via write up.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackJun 9, 2026
I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10