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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1341 - 1360 of 26,841

Osto

Site Experience Feedback

Nov 17, 2024

The website could be more mobile responsive and shipping should be free over $75

horsegirl

Site Experience Feedback

Nov 17, 2024

Easy to navigate. Pricing is very competitive

Online Shopper

Site Experience Feedback

Nov 17, 2024

Sales were great but the site initially said purchases of 150$ would be eligible for free shipping. That is not accurate. Promo codes did not work correctly either.

Chay

Site Experience Feedback

Nov 17, 2024

Great

Horses

Site Experience Feedback

Nov 17, 2024

My recommended this website. I was not disappointed

Sissy

Site Experience Feedback

Nov 17, 2024

Great

Great

Site Experience Feedback

Nov 17, 2024

No trouble placing order.

CJ

Site Experience Feedback

Oct 29, 2024

Great selection of products and good sales.


Post-Delivery Feedback

Nov 17, 2024

Chick's has a great selection of products at a very good price.

Danielle

Site Experience Feedback

Nov 17, 2024

Always love the products and the quality is always great! Affordable priced, My go to when purchasing my tack.

Cic

Site Experience Feedback

Nov 17, 2024

Difficult to tell what was available and what wasn’t. Tried to add several options to my cart but they were not available.

BellaDressage

Site Experience Feedback

Nov 17, 2024

I love Chicks, I have purchased so many times from them.

Ej

Site Experience Feedback

Nov 17, 2024

Quick and easy to use website. Great pricing.

Online Shopper

Site Experience Feedback

Nov 11, 2024

Good experience. Would be nice to show available sizes without needing to click through to product like Big Dee’s does.


Post-Delivery Feedback

Nov 17, 2024

There is not as much communication on orders as other companies provide.

Br

Site Experience Feedback

Nov 17, 2024

Good, purchasing for my husband, looking for a new oil duster reasonably priced.

Meli

Site Experience Feedback

Nov 17, 2024

Great

Shannon

Site Experience Feedback

Nov 17, 2024

Love the website, w Easy to use and find items I need.

Online Shopper

Site Experience Feedback

Nov 17, 2024

We have been very satisfied with the quality of the items we have bought. And the shipping has always been faster than we thought it would be.

Wren

Site Experience Feedback

Nov 17, 2024

Prices are fabulous. When I clicked on one of the items in my cart to see what colour I had put in the cart yesterday (a turnout blanket), the click took me to the main selection page, NOT the description of what I had put in my cart. So I emptied my cart and selected the colour and size, and put it back in the cart. Otherwise, it was an easy checkout.

Jm

Site Experience Feedback

Nov 17, 2024

Great

Online Shopper

Site Experience Feedback

Nov 17, 2024

All good except the shipping kinda sucked