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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1281 - 1300 of 26,841

Online Shopper

Site Experience Feedback

Nov 10, 2024

Good


Post-Delivery Feedback

Nov 18, 2024

Very good service

Happy buyer

Site Experience Feedback

Nov 18, 2024

Easy to navigate. Like the filter, brought to exactly what I was looking for.

Wally

Site Experience Feedback

Nov 11, 2024

I have been unable to order from the website in the past and had to call in. I was able to order from the website today and it went great!


Post-Delivery Feedback

Nov 18, 2024

They are always very helpful when I place an order or have an issue. Great customer service.

Briana

Site Experience Feedback

Nov 18, 2024

The website was extremely easy to navigate. I enjoyed searching for the items I needed.

Katieb

Site Experience Feedback

Nov 18, 2024

I always like ordering from your site, the only thing I hate paying for in general is shipping charges

MamaMac

Site Experience Feedback

Nov 18, 2024

Was looking for items for home decor and craft ability and the prices were great for what I needed.

Madeline

Site Experience Feedback

Nov 18, 2024

Chicks is a great online store. They have high quality products and the website is easy to navigate. Will definitely be ordering again 👍

Mama L

Site Experience Feedback

Nov 18, 2024

Good sales and large selection

Horse crazy girl

Site Experience Feedback

Nov 18, 2024

Good so far, love the prices and products are really cute.

Buckeye R

Site Experience Feedback

Nov 18, 2024

I appreciate the ease in finding the items I need. The prices are quite good. I receive emails advertising special sales, and I take advantage of them.

JDB

Site Experience Feedback

Nov 18, 2024

First time purchase. Everything went smoothly on the purchase end. I will know more after receiving and trying the product.

tish

Site Experience Feedback

Nov 01, 2024

start taking AMEX

Teagan

Site Experience Feedback

Nov 18, 2024

My daughter sent me a link and i was able to Make my purchase very easily

Molly

Site Experience Feedback

Nov 18, 2024

The site was easy to navigate. Didn't take long to find what I was looking for. Prices are very reasonable.

Liv

Site Experience Feedback

Nov 18, 2024

I had a great experience and had no issues whatsoever.

Bishi

Site Experience Feedback

Nov 18, 2024

So far so good.

Judy

Site Experience Feedback

Nov 18, 2024

You are the only Place I can buy WOW pocketbooks

Butane

Site Experience Feedback

Nov 18, 2024

first time buyer….will see.

Integrity Equine

Site Experience Feedback

Nov 18, 2024

Very easy ordering

May

Site Experience Feedback

Nov 10, 2024

I enjoy all the prices but wish there a better description of some products