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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1261 - 1280 of 26,841

Mag

Site Experience Feedback

Nov 18, 2024

Easy to navigate and find what I need. Lots of selection.

Orlie

Site Experience Feedback

Nov 18, 2024

Your interface was pretty user friendly. Prices seem fair, but some tack options were limited for my needs.

Lex

Site Experience Feedback

Nov 18, 2024

They have a better selection than most tack stores.

Katiebug

Site Experience Feedback

Nov 18, 2024

Good!

kathy from Utah

Site Experience Feedback

Nov 18, 2024

Easy and Quick/

K

Site Experience Feedback

Nov 18, 2024

Everything was simple and easy to navigate

Bubba

Site Experience Feedback

Nov 18, 2024

Good and easy navigation on site. Need more discount codes

Kcclown

Site Experience Feedback

Nov 18, 2024

It was very easy.

Never

Site Experience Feedback

Nov 18, 2024

good

Lowdogey

Site Experience Feedback

Nov 18, 2024

Purchase went smoothly. Products very reasonably priced.

Jen

Site Experience Feedback

Nov 18, 2024

Your site was easy to navigate. Prices are great!

Katie

Site Experience Feedback

Nov 08, 2024

Great selection of products, and also had EXACTLY what I've been looking for at an absolute steal of a deal! Very pleased!!!

Snook

Site Experience Feedback

Nov 18, 2024

great supplies great service

Zeus

Site Experience Feedback

Nov 18, 2024

I have not received my lastest order, but I like this site and don't expect any problems.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Good!

Moose59

Site Experience Feedback

Nov 18, 2024

Good

TJ

Post-Delivery Feedback

Nov 18, 2024

Items came didn't match measurement chart. Really didn't like the cost to return items.

Heatherann

Site Experience Feedback

Nov 18, 2024

Everything went smoothly

Nette

Post-Delivery Feedback

Nov 18, 2024

I love Chick's! I've been looking for an affordable saddle for months. I found Chick's and had been looking through the entire site for weeks. I finally ordered and I was so pleased and surprised at how fast it was processed and shipped out. I bought a saddle and rope halter. The saddle was here 2 days BEFORE the halter. I was also very surprised the saddle was packed with care so it wouldn't get scuffed in shipping. I've even told several friends about Chick's and I know they've looked you up. I will definitely order again.

Friendshipfarm

Site Experience Feedback

Nov 18, 2024

Wish shipping was free over $50