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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1241 - 1260 of 26,841

Plucky

Site Experience Feedback

Nov 18, 2024

I was able to locate the product I was searching for with ease and had a variety to choose from.

lucky

Site Experience Feedback

Nov 18, 2024

good

Flower

Site Experience Feedback

Nov 13, 2024

Very easy to use

Online Shopper

Site Experience Feedback

Nov 18, 2024

I love this website. Great products

Emily

Site Experience Feedback

Nov 18, 2024

The problem I have is "having to pay for shipping". That's why I usually use Amazon. I think I spent enough money for free shipping.

ct

Site Experience Feedback

Nov 18, 2024

good selection but no 19 inch hunter pad

Deb

Site Experience Feedback

Nov 18, 2024

Easy website to use. Information is clear and easy to shop

Jade

Site Experience Feedback

Nov 18, 2024

Easy to navigate!

Jenn

Site Experience Feedback

Nov 18, 2024

Super easy to navigate the website. Enjoy using it.

Mariah Jean

Site Experience Feedback

Nov 18, 2024

Very satisfied

Cody

Site Experience Feedback

Nov 18, 2024

great experience

Bella

Site Experience Feedback

Nov 18, 2024

Shop periodically through out the year always pleased with the products and the price paid for the products

Luis J

Site Experience Feedback

Nov 18, 2024

The overall experience was great: very user-friendly website, Great prices and a large variety of products and selection of items. What else can you look for? when you’re shopping online.

Stubbiewoman

Site Experience Feedback

Nov 18, 2024

Excellent as usual.

Donkey mom

Site Experience Feedback

Nov 18, 2024

Easy and quick.

SweetMissKitty

Site Experience Feedback

Nov 18, 2024

I have always been satisfied.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Good

Online Shopper

Site Experience Feedback

Nov 18, 2024

i have no complaints

Online Shopper

Site Experience Feedback

Nov 18, 2024

Simple and quick

Person 885

Site Experience Feedback

Nov 18, 2024

better photos of items would be nice