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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1201 - 1220 of 26,841

Karla

Site Experience Feedback

Nov 09, 2024

There was a lot products of choose from. Website was easy to navigate, good prices & discounts too. The shipping for my area looks quick too. I'm sure I'll be shopping here again soon.

Tabs

Site Experience Feedback

Nov 19, 2024

Was looking for a turn out blanket and this was best place

Shellbelle

Site Experience Feedback

Nov 19, 2024

Quick, easy and affordable

KC

Site Experience Feedback

Nov 19, 2024

easy to order

barrel p

Site Experience Feedback

Nov 18, 2024

overall satisfied with order, not satisfied with paying shipping charges when order total was over 100$

Alex

Site Experience Feedback

Nov 18, 2024

It was easy to navigate and loved when I searched somthing specific

horsemom

Site Experience Feedback

Nov 18, 2024

The website still listed items that either sold out or nonfunctioning. It changed the pictures when I came back to check my order from the ones that were there when I first ordered which was very confusing. Then several of the prices went up from when I had added them to my cart to several hours later when I had time to place my order which really upset me.

Paislee

Site Experience Feedback

Nov 18, 2024

My experience was good I found everything i needed For all 5 horses!

Hudson

Site Experience Feedback

Nov 18, 2024

Website is super easy to work with and easy to find deals

Alice S.

Site Experience Feedback

Nov 18, 2024

Granddaughter gifts

Pattycakes

Site Experience Feedback

Nov 18, 2024

I have enjoyed using chick's for buying things for my horses and barn. It has an easy to use website and good prices.

Melissa

Site Experience Feedback

Nov 09, 2024

Sales are awesome, and very affordable, Overall great website but needs more winter apparel and riding shoes.


Post-Delivery Feedback

Nov 18, 2024

Love all the items! Only exchanging a couple since they are too small. Website is easy to navigate. And AMAZING prices and quality!

Threehorsechics

Site Experience Feedback

Nov 18, 2024

Great prices and great selection!

Waylonislyfe

Site Experience Feedback

Nov 18, 2024

I love the pricing of the dog blankets that are available!

Belle

Site Experience Feedback

Nov 18, 2024

I enjoyed my experience. Good selection and prices.

RRC

Site Experience Feedback

Nov 18, 2024

Excellent site and selection. I wish there was free shipping when spending over a certain amount.

Heritage Ridge

Site Experience Feedback

Nov 18, 2024

Great site with great products and price.

N/a

Site Experience Feedback

Nov 18, 2024

All is good!

Aesthetic

Site Experience Feedback

Nov 18, 2024

Great.the shipping prices were a little high, but I was happy with the selection.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Easy to use