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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1181 - 1200 of 26,841

Petranella

Site Experience Feedback

Nov 19, 2024

I had a great time browsing Chick’s products and found the perfect coat for my dog!

Online Shopper

Site Experience Feedback

Oct 25, 2024

Can only check out as guest no response to password reset request plus cannot get a phone call but guest checkout is great

Vicky

Site Experience Feedback

Nov 19, 2024

Very good !!! Thanks

Ted

Site Experience Feedback

Nov 19, 2024

Fair price easy to find what I was looking for.

Online Shopper

Site Experience Feedback

Nov 09, 2024

Love chick's been customer for over 15 years maybe more. Excellent company no complaints.


Post-Delivery Feedback

Nov 19, 2024

Love chick's Excellent products especially rugged ride. Great selection and pricing. Been a loyal customer for many years. Thank you. I have many horses all wearing Chicks.

Morgan

Site Experience Feedback

Nov 19, 2024

Just ordered a bit for a friend

Bethany

Site Experience Feedback

Nov 13, 2024

Found my main item quickly, which was a tail cord. Happy I could order the size I needed. Was sad to not find a fleece cooler in my pony's size though.


Post-Delivery Feedback

Nov 19, 2024

I have a small pony and wanted to purchase 2 tail cords for her blankets. Most brands are large, but Chick's carries a brand with different sizes. They arrived quicky, are easy to use and are the perfect size!

Online Shopper

Site Experience Feedback

Nov 19, 2024

I enjoy the discount prices on blankets. Sadly they may rip. Shipping should be fee over a certain amount. Over all purchase was satisfactory.

Tori B.

Site Experience Feedback

Nov 19, 2024

Most prices are great and extremely competitive but then you get into the shipping fees and how long it actually takes to get to get the product... That's probably the only reason I do not utilize Chicks more often. I typically order for stock instead of on a need now basis because of it.

SuffolkBrit

Site Experience Feedback

Nov 19, 2024

Just the BEST company and so kind and nice to me over the phone. THANK YOU 😊

Lady'sGrandma

Site Experience Feedback

Nov 19, 2024

Great deals, lots of selection.

Noel

Post-Delivery Feedback

Nov 19, 2024

Great quality, the blankets were a great price I highly recommend them. They have all kinds of horse stuff for cheap.

Erin

Site Experience Feedback

Nov 19, 2024

Everything was fine, ease of use, great prices

Ce

Post-Delivery Feedback

Nov 19, 2024

Excellent quality, great prices, and on time delivery. I really like this site,

Tlampert

Site Experience Feedback

Nov 13, 2024

Love the website and will be back again and again!

Cici

Site Experience Feedback

Nov 12, 2024

Great experience


Post-Delivery Feedback

Nov 19, 2024

I just wish that the total was available before the final payment step, otherwise my experience was good!

Jan

Site Experience Feedback

Nov 10, 2024

Very pleasant experience and I found everything I needed.

Madison

Site Experience Feedback

Nov 11, 2024

always love shopping here


Post-Delivery Feedback

Nov 19, 2024

Always a pleasure to shop with Chicks

Always has what I’m looking for.

Site Experience Feedback

Nov 19, 2024

Always easy to find what I need and prices are better than most sites. Sometimes wish there was free fast delivery but not a deal breaker.

Horse advocate 1960

Site Experience Feedback

Nov 06, 2024

Love the selection and variety and prices!!