Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10
2022
Winner
Circle of
Excellence
2 years
Chick's Discount Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 13% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Recent Reviews for Chick's Discount Saddlery
Showing 1181 - 1200 of 26,841
Petranella
Site Experience Feedback
Nov 19, 2024
I had a great time browsing Chick’s products and found the perfect coat for my dog!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 25, 2024
Can only check out as guest no response to password reset request plus cannot get a phone call but guest checkout is great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Vicky
Site Experience Feedback
Nov 19, 2024
Very good !!! Thanks
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ted
Site Experience Feedback
Nov 19, 2024
Fair price easy to find what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
Love chick's been customer for over 15 years maybe more. Excellent company no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 19, 2024
Love chick's Excellent products especially rugged ride. Great selection and pricing. Been a loyal customer for many years. Thank you. I have many horses all wearing Chicks.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Morgan
Site Experience Feedback
Nov 19, 2024
Just ordered a bit for a friend
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Bethany
Site Experience Feedback
Nov 13, 2024
Found my main item quickly, which was a tail cord. Happy I could order the size I needed. Was sad to not find a fleece cooler in my pony's size though.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Bethany
Post-Delivery Feedback
Nov 19, 2024
I have a small pony and wanted to purchase 2 tail cords for her blankets. Most brands are large, but Chick's carries a brand with different sizes. They arrived quicky, are easy to use and are the perfect size!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
I enjoy the discount prices on blankets. Sadly they may rip. Shipping should be fee over a certain amount. Over all purchase was satisfactory.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tori B.
Site Experience Feedback
Nov 19, 2024
Most prices are great and extremely competitive but then you get into the shipping fees and how long it actually takes to get to get the product... That's probably the only reason I do not utilize Chicks more often. I typically order for stock instead of on a need now basis because of it.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
SuffolkBrit
Site Experience Feedback
Nov 19, 2024
Just the BEST company and so kind and nice to me over the phone. THANK YOU 😊
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Lady'sGrandma
Site Experience Feedback
Nov 19, 2024
Great deals, lots of selection.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Noel
Post-Delivery Feedback
Nov 19, 2024
Great quality, the blankets were a great price I highly recommend them. They have all kinds of horse stuff for cheap.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Erin
Site Experience Feedback
Nov 19, 2024
Everything was fine, ease of use, great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ce
Post-Delivery Feedback
Nov 19, 2024
Excellent quality, great prices, and on time delivery. I really like this site,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tlampert
Site Experience Feedback
Nov 13, 2024
Love the website and will be back again and again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cici
Site Experience Feedback
Nov 12, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Cici
Post-Delivery Feedback
Nov 19, 2024
I just wish that the total was available before the final payment step, otherwise my experience was good!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jan
Site Experience Feedback
Nov 10, 2024
Very pleasant experience and I found everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Madison
Site Experience Feedback
Nov 11, 2024
always love shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Madison
Post-Delivery Feedback
Nov 19, 2024
Always a pleasure to shop with Chicks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Always has what I’m looking for.
Site Experience Feedback
Nov 19, 2024
Always easy to find what I need and prices are better than most sites. Sometimes wish there was free fast delivery but not a deal breaker.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Horse advocate 1960
Site Experience Feedback
Nov 06, 2024
Love the selection and variety and prices!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »