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Chick's Discount Saddlery Reviews - 26,841 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

12%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 1161 - 1180 of 26,841

Online Shopper

Post-Delivery Feedback

Nov 19, 2024

My experience is always great. I haven’t got any items that I wasn’t satisfied with. I always recommend Chicks Discount Saddlery to all our friends.

Online Shopper

Site Experience Feedback

Nov 19, 2024

Great prices, quality merchandise.

TarahK

Site Experience Feedback

Nov 19, 2024

Everything was great

Lily

Site Experience Feedback

Nov 19, 2024

Love Chicks, it’s the only place I buy horse blankets from, their selection is always amazing!

Cowma

Site Experience Feedback

Nov 19, 2024

Good. Easy to locate items. A little disappointed that some items do not show a size.

Horse mama

Site Experience Feedback

Nov 19, 2024

Seemed fairly simple

Charly

Site Experience Feedback

Nov 19, 2024

Website is easy to use. Orders are easy to place. Great selection of the products I use

Online Shopper

Site Experience Feedback

Nov 19, 2024

It was very good. Easy website to navigate

Chicks love

Site Experience Feedback

Nov 19, 2024

I love Chick’s I have always been able to find what I’m looking for.

Trader

Site Experience Feedback

Nov 19, 2024

With the amount spent most sites offer free shipping

April

Site Experience Feedback

Nov 19, 2024

Easy site, hated that I had to pay for shipping when I bought an expensive order

KM

Site Experience Feedback

Nov 19, 2024

Really love this site, always pleased with the products and pricing!

Hazel

Site Experience Feedback

Nov 19, 2024

A little tough to navigate

zfish

Site Experience Feedback

Nov 19, 2024

it was an easy shopping experience

Cedar

Site Experience Feedback

Nov 19, 2024

Good Christmas ideas

K

Site Experience Feedback

Nov 19, 2024

Website is easy to navigate.

JennK

Site Experience Feedback

Nov 19, 2024

You all have been part of our family since before you were chicks saddlery. you used to deliver stuff on a bike to my aunt. We will always look to you first if we can! Some things you do not carry but you cant have it all. I also miss some of your good sales for my kids and I do not know why.

Misleading product description

Site Experience Feedback

Nov 05, 2024

Was looking for a horse blanket and found what I needed


Post-Delivery Feedback

Nov 19, 2024

The blanket is not at ALL as it was described, it’s just a large piece of FELT, not at all durable! I’m quite certain it will only last a week tops!! AND it took 14 days to get here— not the FOUR that ur shipping map explains!! Feel totally ripped off. And my rescued horse will sadly be the one to suffer!! She’s BONE skinny and we’re having a bone chilling winter this year. Being a charity I don’t have trillions to spend, so I trusted YOU guys and am sadly disappointed, to say the least!

Online Shopper

Site Experience Feedback

Nov 19, 2024

Product appears to be nice

Trudy

Site Experience Feedback

Nov 19, 2024

First time ordering, we will see.