Anna
Site Experience FeedbackJan 9, 2026
My first order was canceled. I phoned and was not given a clear reason why. They were unable to re-process my order over the phone. I feel that when ann order is canceled and email should be sent out with a specific reason as to why (such as such and such item was out of stock we’ve processed the remaining items etc.).
Also, I was told I would be able to use my discount code from when I first applied being a first order because the first order did not go through however, that code did not work the second time. I will say I was instructed the call for a code should it not work but why would I wanna spend more time calling on my end when something went wrong on y’all’s end yet again.
I shouldn’t have to initiate communication to find out why for things when y’all are the one cancelling the order. I shouldn’t have to initiate communication about my coupon code not working, you should have a code ready for those that call, knowing that the codes will not work or to compensate the inconvenience in those situations when that question is brought up